New Image Salon and Spa

I went to this salon for the first time because a friend had recommended it to me. The salon was very clean and the staffs was very professional. My hairdresser was Mary. I wanted to get my hair color and cut. I told her my what I wanted and she knew exactly what to do and what was best for my hair. My color and cut was so good that I couldn't believe that I found this perfect hairdresser. Not only is she good at what she does but the price was reasonable. I'm so glad I found a hairdresser that I can trust on doing my hair. I would make sure to recommend everyone I know to this salon and to Mary. This is the place to go if you want your hair to look good. more

I must admit I am a very picky person. I have been going to New Image for the past few years. Akee (Master Stylist) is wonderful, if you compare the price around, this salon is not expensive at all. They use top of the line product on your hair and are professional people. Akee is a true artist who enjoys her work!!!!!!\r I?ve never been happier with my hair cut and color before I find Akee. I also use the recommended shampoo and conditioner to maintain my hair color and healthy hair.\r \r THANK YOU AKEE. !!!!!!!!!!!! Pros: AKEE IS VERY TALENTED/ CARING AND HIGHLY EXPERIENCED!!!!!:) more

I am always changing my hairstyle and had a stylist for seven years. After moving further away from his salon it was almost impossible for me to make the drive to get my hair done. Well being that I don't trust anyone else to touch my hair, I finally did. It was a horrific mistake. Not only did it damaged my hair it wasn't what i had asked for.(it was a lazy,sloppy job) It was done by an old old lady at this salon a couple of years ago. I never let her touch my hair again. I swore i would never let anyone at this salon touch my hair. Until, one day I saw this girl with beautiful hair, hair that i want. She told me it was done by Michelle at New Image. I hesitated at first but got the nerve to make the appointment with her. Now she is the only person who is going to touch my hair. She does great work and is a very sweet girl. Can you say talent!!!!! Pros: talented good price worth everything Cons: not everyone is good only some more

I had been looking for something cutting edge and wanted to go short after having long hair for years now. Mary was very patient with me and even went a little conservative the first time she cut my hair. When she realized I was finally ready to just go for it, she gave me the cutest Victoria Beckham-like cut. She knew my hair-type right away (thin, damaged, and not much body). This cut gives me more volume and makes my hair look thicker. I absolutely love it!!!! Can't wait for my color appointment with her!!! Pros: Mary does great work! Cons: a little pricey more

Does this sound familiar? Going from one salon to the next and trying out a different stylist EVERYTIME you get your hair done. Or walking out of the salon feeling disappointed and thinking that your hair looks ""JUST"" okay and WISHING that the next stylist you try is finally going to be THE ONE. LOOK NO FURTHER.. MARY is ABSOLUTELY AMAZING!!! Mary has been doing my hair for about a year and a half and I HAVE FOUND ""THE ONE"". Mary has done the dramatic chunky blond highlights, lowlights, the subtle light brown highlights and pieces of red in my hair (not all at one time). She also does AWESOME haircuts too. I get compliments on my hair ALL THE TIME. I LOVE the way MARY does my hair but MOST IMPORTANTLY, she cares about the condition of my hair and wants to make sure that my hair isn't damaged and stays healthy. Every time I go to see Mary she ALWAYS makes me feel COMFORTABLE and RELAXED from the moment I walk into the salon. All of the staff at NEW IMAGE are all very friendly and nice. The staff will bring me beverages and do little things like wipe color off my ear or neck without me asking them to. The ONLY EXCEPTION is the owner--Akee. I see her yelling at her staff in front of clients and she is SO RUDE to her staff's clients and to her OWN client's as well. I know there are a lot reviews about the owner--Akee but from what I have seen, Akee was NOT IMPRESSIVE AT ALL. The last time I went in to get my hair done by Mary I asked her if she does extensions. Mary recommended a girl that worked at the salon named MICHELLE. I made an appointment with MICHELLE to get extensions put in and my hair looks STUNNING. My fiance LOVES my hair and I feel so gorgeous. I DEFINITELY RECOMMEND MARY and MICHELLE AT NEW IMAGE SALON. more

I went to this salon because it had such great reviews on this website. After going there and feeling very dissatisfied with my experience, I felt like I had to write in to let people know that it could be a negative experience to go here.\r \r I went to get partial natural looking highlights in my naturally dark brown-blackish hair. I now have a huge block of orange colored ""highlights"" on the left lower part of my hair (that is visible whenever I put my hair up -- pony tail, etc.) -- i.e., orange on one side, mind you. The ""highlights"" near the front of my hair are dark reddish and hardly noticeable. This results in quite a bizarre look - no visible highlights from the front, a bunch of highlights on the rear top (varying shades of orange) and then a huge block of orange on the bottom left. Not exactly the natural looking partial highlights that I was aiming for. \r \r I think this occurred because my stylist would hardly listen to me when I asked questions or stated I wanted something in particular. She brushed me off as though I didn't know what I was talking about. And, to add insult to injury, she repeatedly told me that my ideas would make my hair look orange, so I should leave the coloring to her expertise. So, I caved in and now I look like some lunatic got a hold of my hair.\r \r And to make matters worse: I paid over $200 for this. (Yes, I feel like an idiot)\r \r For what it's worth, I think she did a decent job with the hair cut. But, again, she completely ignored what I asked for. \r \r Be warned... Pros: not sure anymore Cons: incompetent and bossy more

I tried New Image Salon as a more ""local"" alternative to my prior stylist, who had recently moved out of country. I have short, thick Asian hair that spikes up if cut too short (as most Asian male hair does). When I called to make an appointment, I was given a rate of $25 for a man's hair cut. The price was reasonable as my former stylist charged $40 - $50.\r \r When I arrived for my appointment, I was serviced by a woman whom I assumed was the owner of the establishment. She asked me for what I wanted and I was very specific. In the middle of my explanation, she interrupted me to explain that she knows what to do, justifying her interruption with her many years of experience. She even took out an advertisement of her former salon as proof. I know when to step back and let an ""artist"" do their work so I let her be. \r \r Near the beginning of the cut, the stylist tried a bait-and-switch by proclaiming my hair cut to be $50, as the rate was $25 and up. Of course, as she had already started cutting my hair, I could not just leave. I protested, but tried not to be rude, specifying that I would not want to insult the stylist by paying below market rate. Fortunately, she acquiesced and I ended up paying $25 plus a $5 tip. \r \r Many times, she sensed my apprehension and asked me specific questions on length or style. I tried explaining the best I could but I knew she was not happy with my explanations. At certain points, she grew agitated. In the middle of the cut, she even suggested I try a nearby Asian salon so I can get my hair cut by other Chinese people. I'm not sure if her suggestion was meant to be helpful or hurtful, but I thought this subtle hint of racism was unnecessary, and especially in the middle of the cut. Other times, she spoke her native tongue to her receptionist in what I assumed was a mocking tone.\r \r I would not recommend this salon. Overall, my haircut was average at best and the service was sub-par. more

I had a cancelled hair appointment at an upper class hair salon in the valley, and I needed a full on cut and highlight. New Image got me in that day and made me feel right at home. Not just were they all very friendly but Mary, my new stylist, did an awesome job on my hair! It took two hours for a whole new me! I feel extravagent! It was a little more than I planned on spending but worth all the money when she was done! Thank you for the awesome new look Mary!!! Pros: Very Satisfied with Mary's Work! more

I went in to the NEW IMAGE SALON & SPA in quite a dilemma. I had gone to another salon and asked for my hair to be dyed light brown with blonde highlights...and to my dismay it came out ORANGE. The lady tried to tell me that it would fade to the colors i had asked for but i wasn't falling for that. It matched my orange tabby perfectly! With senior pictures coming up i had to hurry and get my hair fixed. I have to admit i was pretty nervous after that experience but, the minute i entered the new image salon i felt completely comfortable. Everyone was extremely friendly and had experts at what they were doing. MARY, saved my hair and my senior year! I have never been so in love with it. Its a beautiful light brown with blonde highlights and the greatest outcome i could have asked for. Every person i know has asked where i got it done, so MARY be expecting lots of customers. MY HAIR IS AMAZING and its all thanks to MARY! Pros: Everything was wonderful! more

OK - I admit - I've been going to Akee for years now. But, there is a good reason; my hair is fabulous! You know how you go to a hairdresser for a while and then they start doing weird stuff to your hair? Well, Akee has been consistant lo these many years (8+ now I think). Anyway, go to this salon - you won't regret it.\r \r Imitation is the sincerest form of flattery:\r Check this out - Akee partnered with a non-profit to do free hair styles (and they did more than that too) for the spouses of military soldiers with traumatic head wounds. Today, in the Argus, another salon (that will remain nameless) did the same thing. THANK YOU - COPYING AKEE IS THE BEST THING YOU CAN DO! Pros: Akee is a PROFESSIONAL colorist. What does that mean - the RIGHT hair color for you. Cons: Parking can be challanging. more

I was referred to this salon, but didn't know what to expect. I've heard that it's pretty expensive, but I've visited many pricey salons before. I don't mind paying the price if it's worth it. Well, I made my appointment with Mary. I'm not on the daring side, so I wasn't in for some major changes. I explained to Mary what I wanted and she gave me exactly what I wanted and more. I have never had my hair look so good!! She does a fantastic job with long layers. My hair never looked so healthy. Mary also recommended some great products for my hair so that it looks better daily. I would definitely recommend this salon to anyone looking for great service and a great cut! Mary is the best! :) Pros: Friendly service, Clean salon Cons: Parking more

I have been to the place twice, the first time for highlights and the second time for a haircut. Both the times I have been extremely happy with the end result. I got my haircut done from the owner Akee, who is an extremely sweet lady and knows her job well. I love my hair and they have never looked so good in a long time. Mary had done my highlights and she too is wonderful. The salon is a little expensive than some of the counterparts but its totally worth the money spent. I am a very happy and satisfied customer and i would totally recommend to all people who love their hair. These people really know what they are doing! more

After looking for a good hair salon (believe me I have tried many) I found this salon here. It is highly recommended so I made an appointment with Mary. There's alot of reviews on how wonderful she is and I desperately needed a new look. She was friendly, a bit on the quiet side. She asked what I wanted, I told her to make me look different, I wanted different color highlites. She suggested some colors, I agreed. The end result....my hair looked almost the same. I couldn't really tell the highlites on the top of the head, however, if I lift up about half of my hair up there is tons of highlites on the bottom...who is going to see them on the bottom? I hardly wear my half up. The charge was ALOT, and I mean ALOT. I feel like it is highly recommended, and service is ok. I didn't feel pampered, or important or special....I was just another customer. Mary asked me if anybody had taught me how to take care of my hair after coloring...I said no, she said she would tell me all about it...her next appt came, and she rushed me, to get my eyebrows done (by the way, wonderful job on the eyebrows! someone else did them not Mary). \r I was very dissapointed....I was expecting so much more based on the reviews here! I want to go to a place where a hairdresser has the knowledge to tell me ""this color would look great with your skin tone"" and go for it. I don't want to go somewhere where I am asked what I want...I don't know! Something different! It has been a month that I went and my hair has lost it's highlites, it looks like I never had it done...it was just soooooo outrageoulsy expensive to look this bad...I will not go back. If I do, it will have to be with Akee, since there are so many reviews about her, I should have just made my appt with her. Pros: Nice friendly staff, great eyebrown threader! Cons: Expensive, parking. more

I recently went to a salon in Hayward to have a routine touch-up on my gray roots (I have blonde high-lights). I walked out totally unhappy and disgusted with what happened to my hair. It looked absolutley horrible!! Instead of touching up the gray roots, she had COLORED my roots with black hair color. I went on the internet and found NEW IMAGE SALON AND SPA in Fremont. I called Akee Azar and explained what had happened. She was very understanding and invited me in for a consultation. She immediately saw the problem with my hair and started to work on it. After 4 hours in her chair, my hair looked AWESOME. Akee's hard work had really paid off. I am so grateful and will never go to any other salon......\r \r If you want the BEST, go to NEW IMAGE SALON AND SPA\r \r You won't regret it.\r \r Cheryl more

I have been going to The New Image Salon and Spa for almost 2 years now. I have always been very satisfied with the service and the results. Akee is the stylist that does my hair, however, other stylists have done other things for me (quick style, eyebrows, wash and style, make up advice, etc.) and they are all wonderful. Mary has styled my hair very quickly and what seemed effortlessly. It takes me several hours to do what she did in minutes and it looked way better than anything I could have done. Michelle and Mary both have given me tips on my make up. They are both so friendly and helpful. Sudi is great at threading (it hurts like you would not believe, but worth it). There are other ladies that work in the salon and they are all so nice and considerate especially the day time receptionist. She is the best!!! So nice. I would recommend that everyone who needs a little pampering visit the salon and spend an hour or two with the staff. \r The staff is very professional and they don't do all that useless chatter about nothing they will talk if you talk but they let you just sit back and relax so you can enjoy the services they provide. I love going there and am in the salon for one reason or another 3 or 4 times a week. Prices might seem a bit high at first but you do get what you pay for. So it is well worth the extra money. Pros: very knowledgable, great atmosphere, staff makes you feel welcome and relaxed Cons: parking more

The summary: I like my hair, but I won't return.\r \r \r I went in without a good idea of what I wanted, Michelle nailed it on the head (punny!) and did an amazing job. I really like the color and style especially as I didn't know what to ask for and she designed it from scratch.\r \r \r However, by the time I got home I was crying. The money I'd saved for my trip home to visit my parents is gone. It's admittedly my fault for not checking prices. I checked several salons in the area for prices, reviews, etc and chose this one. What I didn't realize is I never looked at the prices for this specific location. As all the salons in the area were similarly priced, though, I wasn't too worried. Once everything was said and done, I saw the bill and my jaw impacted the floor. It was too late to leave.\r \r \r Not to say Michelle didn't earn it, because she's very good at what she does, but rather that I've had great cuts and colors and never ever paid a third the price I paid here. I'm a new student out of school and I wanted a cut for my upcoming interviews. I have nothing but student loans and a student income. The other thing I was looking forward to was my trip home to show off my hair (and celebrate graduating). I am literally unable to go home now, and it breaks my heart every time I look at my account.\r \r \r So, if you aren't financially constrained, definetely go here. I am perfectly satisfied with my hair and the whole team was extremely polite. However, if money is tight, I suggest going to the city. I've had cheaper cuts and colors there and the quality was matched. One place even gave me a full head massage and manicure, and it was still cheaper. Pros: Great color and style, friendly staff Cons: very expensive (at least in my experience) more

I been looking for a new hairstylist for awhile. One of my co workers recommmended me to MARY at new image salon and spa. I went about a month ago scared at first but she made me feel so at eased. She was so nice and made me feel so comfortable. When I walked out of the salon I felt so beautiful. I had never had a stylist work this kind of magic on me, and I've had a lot of experience with many different stylist in the bay area. I will be back for my next appointment. Thank you Mary for being so great. Pros: great services good prices Cons: no parking pressure by the owner to buy products more

I'm 49 years old and I will never go anywhere else. I found Akee by mistake 7 years ago and it was the best thing I've ever done with myself.\r I went from brunette to blonde and i AM LOVING IT! Pros: Excellent color and cut Cons: Parking is challenging more

i have juz had my highlights done here, and Akee was the one who did them....she really did a great job....im so happy that i came to her...Akee is really nice....she knows how to listen to her custmers very well...If you ever want to get a hair cut, highlights or anything done with a great job i suggest you to go to NEW IMAGE SALON AND SPA....Thank You Again Akee for Doing a great job on my HAIR.... more

I recently had my hair color changed from my natural black to blonde and when my regular stylist fell off the face of this earth, to say I was devastated is an understatement. But I was told to go see Michelle by my mother in law....and WOW!!! She did such an amazing job!! The color is perfect and she even added some extra highlights. She also dyed my eyebrows the same color to make the look more complete!!! She was incredibly sweet and although the process was longer than I expected, I was not disappointed in the results! I booked my next appointment that day! Pros: Atmosphere, Parking, Staff, Services Cons: A little on the expensive side more