Roto-Rooter Plumbing & Water Cleanup

Wonderful Customer service, very much worked with my schedule to meet and solve our drain problem in less than 30 minutes he had fixed the drain and it is perfect. Price was reasonable and they were really helpful in calling 20 minutes before they were going to show so I could leave work and meet them and not waste time waiting. very good experience. I;m glad I called this plumber in Fort Wayne to solve our problems. more

Had roto rooter clean out my roots. Excellent job as always. I use Pipe Shield Preventive Maintenance regularly and have had no problems for several years. Very pleased with their service and their people. more

I called Roto-Rooter for a plumber in Fort Wayne in a panic on 8/17/11 after having received an almost $200 water bill the water company informed me I had a water leak. I called and got a very nice girl at the end of the day at your office I think it was after 4:30pm and I was in a panic. She was so very nice and could tell I was freaking out about my problem and she was able to contact Ed Sullivan who happened to be on his way home and my home was on his way home. He was kind enough to come and quickly check out my problem and was able to help me control it until he could come back and locate my hot water leak. I'm a rookie at these kind of problems and Ed could not have been more helpful and kind to me. He came back to do the locate then I scheduled the actual work for 8/29/11. It went better then expected for me the whole experience. My home is a on slab so the concrete had to be jack hammered to get to the leaking pipe. I can't tell you how much I appreciated his kindness and ability to handle and fix the problem. You have a real gem in this service professional who works for your company! He represents your company proudly! As a customer I could not have asked for a better person to help me fix my problem. A very satisfied customer. A most pleasant experience and believe me my nerves were shot worrying over getting this repaired, but Ed was able to put my nerves at ease. Everything was put back very neatly. Thank you again!! more

8-13-11 we had a party of 30 People and our main drain got plugged, Roto- rooter was called and came out quickly even though it was a saturday and fixed the problem ASAP, they had a camera with them and was able to show us what was going on and why we needed additional services, I was impressed that they actually showed us what was wrong and was able to fix it ASAP The plumbers for roto-rooter in Fort Waye, Indiana are the best more

Very fast service. Best plumbers in Fort wayne. Excellent job cleaning drain pipe. Would recommend and use the again! more

They did an excellent job cleaning out the pipes in our old house. Was very professional and answered all my questions. Matt was very helpful. Would recommend them to anyone. They had same day service which I really appreciated. This is the first time I every commented on a service. Matt told me how to take care of the pipes and what to do and not to do. I really appreciated all he did. more

My experience was great. The process of getting an appointment was easy & informative. Our Saturday appointment was a regular service call & not extra. The plumber, Dax, was very professional. He quickly diagnosed the problem and very efficiently resolved it. He even went through the house to make sure everything still worked. Dax even told me how to help prevent mold where the water had been leaking in the wall. I highly recommend the service. more

On Wednesday morning July 20, 2011, a day that the outside temperature reached 97 degrees farenhiet, Mr. Dax Thomas, a plumber with the Roto-Rooter company of Ft. Wayne, IN., came to our house to repair a leak in a hot water line located beneath the concrete slab floor of a downstairs bath and utility room. When Mr. Thomas arrived he was neatly dressed in a dark blue uniform. With a smile on his face,he extended his hand in greeting, gave an overview of what he would be doing and assured us that our problem was not hopeless. With the competence of one who is well experienced in his field he set about doing the task at hand. In my mind's eye, I could envision all kinds of things happening in that room is as much as a Jack Hammer would be used to break-up concrete. In a relatively short period of time, Mr. Thomas removed the concrete, repaired the leaking copper tubing carrying the hot water, tested the system, refilled the created hole and was on his way in record time. He was very thorough in what he did. I must say however, that his uniform was no longer spic and span but wringing wet from perspiration and a couple of shades darker. The warm smile was still on his face and his parting handshake, still reflected competency and expertise. My thoughts, "this is a man who knows and loves his work, and is proud to work for Roto-Rooter." Would I recommend to anyone who needs a plumber Mr. Dax Thomas? You bet I will, in a a "heart-beat." more

After trying out one of the rest I have found the best plumber in Fort Wayne! more

Okay, most of us have kids, and know how they can't just use a little toilet paper. So...my story begins....my son had a friend over who is a big kid mind you. And he had already clogged our toilet a time before. He was staying with us a few days and I get up in the morning to get ready for work, and went to flush and the water wasnt going down..so off to get the handy plunger!! Nothing...not budging at all. So, I left the plunger in the toilet, so the kids wouldn't use it and off to work I go thinking I would work on it after I get back home. I called my daughter and asked her if the water was leaking out anymore. She proceeds to tell me that the floor is flooded, and the carpet in my hallway is now wet!! Oh My Gosh....didn't leave it like that. I am telling her to get towels, she's freaking out not wanting to use our good towels..lol :) And I basically tell her she has too, go do it and then turn the water off, knob is behind the toilet. She of course is a teen and informing me that she is not walking through that mess all over the floor...I stress to her she HAS to :) Mind you, Im on the phone still and all of a sudden I hear what I thought sounded like a waterfall...and her screaming!!! LOL...she took the lid off, and manually flushed the toilet!!! So...that's when I decided to leave work and try and fix it. I couldn't believe my eyes....and literally the floor was flooded...and not clean water either. I was scooping the water up off the floor with a glass and putting it in a bucket, and using a mop, and decided to wash a load of the towels that were sopping wet. Not realizing that the water was just going to come right back out the toilet...so back to scooping the water up again!! By that time....I had given up...got on the internet and got the number to Roto Rooter! I no more and heard the lady's voice and busted out in tears asking if they had 24/7 service...she reasurred me they did and that she would have someone there. Within probaby 35 minutes...the tech was there and was very pleased with the thorough work he did. I let him know that I wouldn't want his job...but sure glad someone like him is out there to help us. Thank you so much Roto Rooter....made my day!! :) more

Roto-Rooter to the Rescue!! After having a few cocktails and "trying" to cook dinner on Friday evening, I used the poor judgment of putting a whole pan of burnt rice down my garbage disposal. This immediately resulted in the most terrible plug in my drain I have ever experienced. After getting the "hairry eyeball" from my husband and two days of constant plunging, I decided to give up and call a plumber. more

quick service, a bit pricey for the service provided, would use again more

Great and quick service! Thanks Fort Wayne Plumbers. more

On Friday evening, July 1, 2011, the weekend of the July 4th holiday, I called Roto-Rooter needing service ASAP. Water leaking in the office area. Their first man on call was busy so they sent a back-up plumber, Dax. He was great. He put my mind to ease and the cost was quite reasonable given that it was an emergency call. Thanks Roto-Rooter and Dax....sorry to disturb your shower!!:):) more

I have cleared my main line from my house to the sewer on my own several times over the past few years, about every six months in needs it again. I was tired of doing in and was also busy, so I called around. Roto-Rooter was about the same price as the next cheapest (within $2), and they were going to send out the next available person. I hung up the phone, informed my wife, and then they called back, saying a man was on the way. They were there about 5 minutes later. Very quick service, considering they cheapest told me it would be the following evening. more

I was given a 2 hour window the same day I called and it was convenient that it was a Saturday since I work full time during the week. It didn't cost an arm and a leg being a Saturday either. The tech did a good job and was very professional. more

Roto-Rooters They do great jobs they fix my house and everything works like new now. The guy came and i show him were is the problem and he started working like a profesional i think the problem the i had in my house it was goin to take a long time. Well i was wrong he did not take the long the job is perfect this guys they realy konw what to do. more

The plumber that came to my house was professional & courteous. He did the root clean out quickly & I felt better knowing that he was using the latest video technology to look at my pipes & assure me that they were not broaken.\r He also advised me on something I could easily do myself cheaply (knowing I'm looking to save money) and didn't charge me for that advise.\r The only complaint I would mention was that if I didn't already have to get my carpets cleaned then I would now, because when he wheeled his devise down the stairs he didn't lay anything down to protect them. But if you were prepared for that & laid something over the carpet, then it wouldn't be a problem. more

The plumber that came to my house was professional & courteous. He did the root clean out quickly & I felt better knowing that he was using the latest video technology to look at my pipes & assure me that they were not broaken. more

We had a positive experience with Roto-Rooter. Our service man, Mike, was friendly and efficient. He identified the problem quickly and resolved it in a timely manner. After identifying the problem, he told us the price up front. Then it was up to us to decide if we wanted him to go ahead and fix it. There were no hidden cost. The company is upfront with you over the phone and explains that if you choose not to have the issue fixed, there is a service fee that needs to be paid. However, that fee is waived, if you choose to have it fixed. We will use them again if needed.\r Michelle more