Our plumber today was William. He arrived promptly, explained the problem, and completed the fix promptly and neatly. Gave an estimate before starting and there were no extra costs. He took the time to explain why this plumbing problem is on-going, and what to do to fix it lonng-term. He was polite, well-mannered, well-spoken. If I ever need a plumber again I will call Roto-Rooter and ask for William.
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