We have been in our new house for about 5 years, and this was the second time we had needed a plumber for our Cincinnati area home, and our first time to call Roto-Rooter. We had called last Friday, at approximately 9:00 p.m., and I was very impressed that Roto-Rooter was standing on our door step 90 minutes later ready to be of service. The plumber was very courteous and seemed knowledgeable in what needed done. He performed the work in the length of time he had estimated. It was important for us to get the work done immediately because we were due out of town the next morning.\r
\r
I was also impressed that the charge was the same for a weekend night as I'm told it would have been during the "normal business day".\r
\r
The only negative, which was disappointing, was that this plumber was clearly a smoker, and my wife and I are extremely adamant non-smokers. We could smell the cigarette smoke on his clothes. It was so bad that after he had completed the work, accepted payment, and h
more