This service was from the Montana location in Cincinnati, OH. The plumber who helped look at this issue was James. From the beginning where I called to get service, they dispatched James almost instantly and he was there within an hour. He was sure to communicate at every step what he was doing, seeing, thinking, and advising on the best options and if any risks occurred if non-action was taken. I felt like i was comopletely informed throughout. This was a much bigger job than I had expected as hydro blasting was required to clear out the roots from my tree in the front yard which did enable me to save some costs by going the route of lining part of the pipeline to ensure the plumbing issues did not occur again. Everyone from James to the specially trained technicians that came out to install the pipe, that lining, the main valve install, to the operators working with them... excellent service. I definitely did the right thing calling them. I may not have liked how much went wrong with the plumbing, but they did everything to help give me the best options to fix it and ensure it doesn't happen again.
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