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Jon Wayne Service Company

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9272 US Hwy 87 E
San Antonio, TX 78263

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(210) 293-5550
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Reviews
( 1452 )
( 155 )
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( 51 )

Best

Absolutely first rate work. Everyone was thoroughly professional. This was a total system replacement that took over ten hours. When they were done, it was like they'd never been ...

Worst

The service for this company is good but with that said, they are hands down the worst company in town when it comes to cost. The technicians are also on commision so they will pu...

The maintenance was performed in a timely manner. 6/18/2011

The maintenance was done in a timely manner. more
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Quick service....polite and friendly 6/14/2011

The techs were prompt in fixing my air conditioner. They answered questions that I had more
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Quick service....polite and friendly 6/14/2011

The techs were prompt in fixing my air conditioner. They answered questions that I had more
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Compressor would not turn on. 1st visit Tech said new compressor Called for 2nd Opinion 6/13/2011

Chris came out on the 2nd opinion call and actually trouble shooted the problem. Ended up being a faulty start up kit. He replaced it and is working great. Chris is a great asset to your company and should be acknowledge for his abilities in troubleshooting problems and fixing them. more
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Compressor would not turn on. 1st visit Tech said new compressor Called for 2nd Opinion 6/13/2011

Chris came out on the 2nd opinion call and actually trouble shooted the problem. Ended up being a faulty start up kit. He replaced it and is working great. Chris is a great asset to your company and should be acknowledge for his abilities in troubleshooting problems and fixing them. more
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good job 6/6/2011

Jason Rabel came out to inspect and fix the unit at my house. He did a great job and did a really good job with informing me of my options after attempting to fix the unit. He installed a start capacitor and a relay but didn't wire the switch correctly to actually use the start capacitor and relay that he just put in. I don't think it was his fault or done intentionally but I did analyze the unit after he came and I figured out that the wiring wasn't configured correctly. Everything works great now and he did a fine job. I will still recommend you guys to anyone needing assistance. more
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good job 6/6/2011

Jason Rabel came out to inspect and fix the unit at my house. He did a great job and did a really good job with informing me of my options after attempting to fix the unit. He installed a start capacitor and a relay but didn't wire the switch correctly to actually use the start capacitor and relay that he just put in. I don't think it was his fault or done intentionally but I did analyze the unit after he came and I figured out that the wiring wasn't configured correctly. Everything works great now and he did a fine job. I will still recommend you guys to anyone needing assistance. more
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Excellent service 6/5/2011

Technician was Professional, Knowledgeable more
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Excellent service 6/5/2011

Technician was Professional, Knowledgeable more
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Worst AC Repair Company in San Antonio 6/3/2011

Brand new customer that requested a yearly maintenance on A/C unit. First, company gives you a FOUR HOUR WINDOW to wait around for them. Then, they call you with 15 minutes to spare to say their technician has 'run into a snag' and that they don't know when they'll finish, but 'you're the next customer!'. I re-scheduled for two days later, and believe or not, had the EXACT SAME THING HAPPEN AGAIN. I will never, EVER use Jon Wayne for AC repair and I hope this message will rightfully inform other customers about what to expect. more
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Worst AC Repair Company in San Antonio 6/3/2011

Brand new customer that requested a yearly maintenance on A/C unit. First, company gives you a FOUR HOUR WINDOW to wait around for them. Then, they call you with 15 minutes to spare to say their technician has 'run into a snag' and that they don't know when they'll finish, but 'you're the next customer!'. I re-scheduled for two days later, and believe or not, had the EXACT SAME THING HAPPEN AGAIN. I will never, EVER use Jon Wayne for AC repair and I hope this message will rightfully inform other customers about what to expect. more
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Poor and dishonest service 5/27/2011

We had an appt for between 4 and 8. At 4:37 we received a call from Teido saying the technician was on the way. At 4:41 we missed a call and they left a message saying they were calling to confirm our Appt. At 5:30, no one is here. We call back in. They now say we don't have an Appt because we didn't confirm the Appt. WHAT?!?!! U had an Appt at 4, And u WAIT until 4:41 to confirm?? We already talked to Teido, WHY would we have to confirm AGAIN??!?! Now Teido (who's name I could never guess at UNLESS HE GAVE IT TO ME!!!) and he says he "doesn't recall talking to us". Now says they dont know if they can get anyone out here tonite. CAlled back and talked to Megan, and she says she doesn't know who the manager is, who the owner is, who her boss is, and says she's not allowed to give that information out. Said I can only talk to Teido, who has already proved himself a liar to us, yea that's who I want to talk to..... We were looking to have our unit repaired and purchase a warranty. Not sure I want locked in to a warranty if they can't be honest about simple things like call logs.... more
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Poor and dishonest service 5/27/2011

We had an appt for between 4 and 8. At 4:37 we received a call from Teido saying the technician was on the way. At 4:41 we missed a call and they left a message saying they were calling to confirm our Appt. At 5:30, no one is here. We call back in. They now say we don't have an Appt because we didn't confirm the Appt. WHAT?!?!! U had an Appt at 4, And u WAIT until 4:41 to confirm?? We already talked to Teido, WHY would we have to confirm AGAIN??!?! Now Teido (who's name I could never guess at UNLESS HE GAVE IT TO ME!!!) and he says he "doesn't recall talking to us". Now says they dont know if they can get anyone out here tonite. CAlled back and talked to Megan, and she says she doesn't know who the manager is, who the owner is, who her boss is, and says she's not allowed to give that information out. Said I can only talk to Teido, who has already proved himself a liar to us, yea that's who I want to talk to..... We were looking to have our unit repaired and purchase a warranty. Not sure I want locked in to a warranty if they can't be honest about simple things like call logs.... more
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5 star service 5/24/2011

We have used Jon Wayne for years and still find ourselves very satisfied with the service, which has always been so prompt. The employees have always been respectful and professional. They're never rushed to finish the job until its done right. May you continue with the great service and we'll continue to recommend you to our neighbors and friends. A very satisfied customer. more
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5 star service 5/24/2011

We have used Jon Wayne for years and still find ourselves very satisfied with the service, which has always been so prompt. The employees have always been respectful and professional. They're never rushed to finish the job until its done right. May you continue with the great service and we'll continue to recommend you to our neighbors and friends. A very satisfied customer. more
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Always great service 5/21/2011

Ray and all other service employees are always prompt, professional and helpful. more
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Always great service 5/21/2011

Ray and all other service employees are always prompt, professional and helpful. more
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We had a service check up. 5/20/2011

We have been very happy with Jon Wayne's service and their service personnel. Having a service contract with them has saved us a lot of money and that is very important to everyone, but especially older people on a fixed income. I am very comfortable with the fact that should our cooling unit break down during one of our long hot summers we will get prompt and excellent service from Jon Wayne. more
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We had a service check up. 5/20/2011

We have been very happy with Jon Wayne's service and their service personnel. Having a service contract with them has saved us a lot of money and that is very important to everyone, but especially older people on a fixed income. I am very comfortable with the fact that should our cooling unit break down during one of our long hot summers we will get prompt and excellent service from Jon Wayne. more
Reply | Report abuse |
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Owner Message

  • The Jon Wayne name has stood for convenience, integrity and honesty since we opened our doors back in 2001. Those values were true for the first service call we ever took. And they’re true for the service calls we take today, tomorrow, and for years to come. We offer San Antonio's leading experts on AC Repair and Installations, Furnaces, Plumbing, Electrical, and Smart Homes for your home with the best guarantees.

Additional information
  • Hours: Mon 08:00am-08:00pm, Tue 08:00am-08:00pm, Wed 08:00am-08:00pm, Thu 08:00am-08:00pm, Fri 08:00am-08:00pm, Sat 08:00am-04:00pm
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