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Jon Wayne Service Company

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9272 US Hwy 87 E
San Antonio, TX 78263

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(210) 293-5550
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Reviews
( 1452 )
( 155 )
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( 51 )

Best

Absolutely first rate work. Everyone was thoroughly professional. This was a total system replacement that took over ten hours. When they were done, it was like they'd never been ...

Worst

The service for this company is good but with that said, they are hands down the worst company in town when it comes to cost. The technicians are also on commision so they will pu...

don't trust this a/c company they will overcharge u for everything and make sure your a/c breaks down so they can charge you again they are a bunch of con artist's 7/23/2011

i had them come for a routine summer checkup and the service guy told me my system was in very good shape that and if i wanted to get more freeon so the house would cool better ( and he could charge me for more) so i said yes that night the a/c went out and i called jon wayne again the next day another service guy told me that my a/c was in bad shape and that putting more freeon put to much pressure on the system and it blew a part out so he told me he could fix it by adding the new part (more charges) not even 4 hrs later the a/c went out again i was feed up with jon wayne i just asked for my money back being that they broke my a/c unit that was running fine they told me they could not do anything about the refund so much for customer service i just wish they would have been honest from the beginning if my system was in bad shape well tell me and tell me if you add freeon it could blow the system and then i would have not added the freeon and i would still have had a running a/c but warning these guys are out to get you for every penny more
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Quick Response 7/22/2011

The technician was knowledgeable, answered all my questions and even checked parts of the system that seemed to be working fine. more
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Quick Response 7/22/2011

The technician was knowledgeable, answered all my questions and even checked parts of the system that seemed to be working fine. more
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5 star 7/22/2011

JW sold me the unit 6 years ago. I've been quite pleased with it until this summer when the AC stopped cooling. JW had techs at my home in a few hours, the same day as my early morning call. The service contract I took out with them covered a new condenser and a reinstall, both parts and labor. In the 3 times I requested service during June/July, once the tech seemed not to know what was going on with my unit. Promptly, others were sent who worked for 3 hours one day and 6 the next to solve the problem with my unit. more
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5 star 7/22/2011

JW sold me the unit 6 years ago. I've been quite pleased with it until this summer when the AC stopped cooling. JW had techs at my home in a few hours, the same day as my early morning call. The service contract I took out with them covered a new condenser and a reinstall, both parts and labor. In the 3 times I requested service during June/July, once the tech seemed not to know what was going on with my unit. Promptly, others were sent who worked for 3 hours one day and 6 the next to solve the problem with my unit. more
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Completely satisfied customer 7/21/2011

Experience was good from start to finish. No time wasted and very professional. more
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Completely satisfied customer 7/21/2011

Experience was good from start to finish. No time wasted and very professional. more
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I have been very satisfied with Jon Wayne since we started doing business together. 7/21/2011

Very satisfied. I have found that all the technical support people are very knowledgeable about their jobs and I love that fact. Very well trained and I hope that continues. more
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I have been very satisfied with Jon Wayne since we started doing business together. 7/21/2011

Very satisfied. I have found that all the technical support people are very knowledgeable about their jobs and I love that fact. Very well trained and I hope that continues. more
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Truly professional service 7/21/2011

Exceptional technican, strong customer focus more
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Truly professional service 7/21/2011

Exceptional technican, strong customer focus more
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average 7/20/2011

technician left without checking air flow to MBR. Repairs improved air flow but there is still a 3-4 degree difference between side of house where unit is and MBR. more
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average 7/20/2011

technician left without checking air flow to MBR. Repairs improved air flow but there is still a 3-4 degree difference between side of house where unit is and MBR. more
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Serviceman was very patient in his summary of is examination 7/19/2011

While he did not hear the noise I called about in his examination of the system, he heard it with me during is summary. He still said the sound was normal. (I'd never heard that sound before and it is routinely heard now when the a/c cycle is slowing the motor to a stop). No actual repairs were done/made. I accept his explaination of the noise (a kind of brief vibration sound). more
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Serviceman was very patient in his summary of is examination 7/19/2011

While he did not hear the noise I called about in his examination of the system, he heard it with me during is summary. He still said the sound was normal. (I'd never heard that sound before and it is routinely heard now when the a/c cycle is slowing the motor to a stop). No actual repairs were done/made. I accept his explaination of the noise (a kind of brief vibration sound). more
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no need for sumary 7/19/2011

You have got to be kidding. You want a FUll review. How aboutt this Last time I do a feedback request. more
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Owner Message

  • The Jon Wayne name has stood for convenience, integrity and honesty since we opened our doors back in 2001. Those values were true for the first service call we ever took. And they’re true for the service calls we take today, tomorrow, and for years to come. We offer San Antonio's leading experts on AC Repair and Installations, Furnaces, Plumbing, Electrical, and Smart Homes for your home with the best guarantees.

Additional information
  • Hours: Mon 08:00am-08:00pm, Tue 08:00am-08:00pm, Wed 08:00am-08:00pm, Thu 08:00am-08:00pm, Fri 08:00am-08:00pm, Sat 08:00am-04:00pm
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