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Jon Wayne Service Company

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9272 US Hwy 87 E
San Antonio, TX 78263

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(210) 293-5550
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Reviews
( 1452 )
( 155 )
( 10 )
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( 51 )

Best

Absolutely first rate work. Everyone was thoroughly professional. This was a total system replacement that took over ten hours. When they were done, it was like they'd never been ...

Worst

The service for this company is good but with that said, they are hands down the worst company in town when it comes to cost. The technicians are also on commision so they will pu...

prompt 8/3/2011

phillip did a great check of everything. told me a couple of things i could do. he put a new extra flow vent in to help with the intake?? great kid. worked his but off and in the heat and humidity that's saying something. i want to thank ya'll again for being so quick about getting out here. more
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Service was professional and I will use John Wayne again. 8/3/2011

Chris Emerson was the specialist sent to repair my air conditioner..He was friendly and super professional. I was impressed with how he worked and made space for converstion when I had questions.. Thanks for sending Chris!!!! Audrey W. Herring more
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Service was professional and I will use John Wayne again. 8/3/2011

Chris Emerson was the specialist sent to repair my air conditioner..He was friendly and super professional. I was impressed with how he worked and made space for converstion when I had questions.. Thanks for sending Chris!!!! Audrey W. Herring more
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Contracts! 8/3/2011

When you sign a contract it automatically renews annually or monthly. Keep an eye on those dates! They forgot to tell me? more
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Contracts! 8/3/2011

When you sign a contract it automatically renews annually or monthly. Keep an eye on those dates! They forgot to tell me? more
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Very satisfied with the service 8/2/2011

Rudy was prompt, courteous, and efficient. He checked the system thoroughly inside and out, showed us how to keep the drainage pipe maintained, and pointed out a problem with the positioning of the outside drain pipe. He recommended a purge of the inside drain pipe, to which we agreed. He did it so quickly and quietly that I wasn't aware that he was doing it. We're glad we have the Silver maintenance agreement. more
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Very satisfied with the service 8/2/2011

Rudy was prompt, courteous, and efficient. He checked the system thoroughly inside and out, showed us how to keep the drainage pipe maintained, and pointed out a problem with the positioning of the outside drain pipe. He recommended a purge of the inside drain pipe, to which we agreed. He did it so quickly and quietly that I wasn't aware that he was doing it. We're glad we have the Silver maintenance agreement. more
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Air Conditioning Service 8/2/2011

You guys are the best! You replaced my entire unit several years ago and ever since then I have recieved nothing but the best from everyone that comes out to my home. I work in a customer service enviroment that expects nothing but the best and you have exceeded my expectations. I recommend your company all the time, especially to my neighbors. more
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Air Conditioning Service 8/2/2011

You guys are the best! You replaced my entire unit several years ago and ever since then I have recieved nothing but the best from everyone that comes out to my home. I work in a customer service enviroment that expects nothing but the best and you have exceeded my expectations. I recommend your company all the time, especially to my neighbors. more
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I will recommend Jon Wayne to my friends. 8/2/2011

Response time was quick. Malvin was an excellent and professional tech. Everything was explained that needed to be done to fix the problem and was done in a timely manner. more
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I will recommend Jon Wayne to my friends. 8/2/2011

Response time was quick. Malvin was an excellent and professional tech. Everything was explained that needed to be done to fix the problem and was done in a timely manner. more
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Minor problems after AC installation but otherwise excellent service 8/1/2011

During installation of the AC/furnace unit, my gas was turned off. After installation, the water heater pilot no longer stays lit consistently. I am wondering if the new furnace unit is drawing too much gas from the water heater. Otherwise, the service was very professional and the installation crew stayed late to make sure the new unit was functioning well. They were very courteous, they cleaned up the work area nicely, and they answered numerous questions thoughtfully and completely. more
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Minor problems after AC installation but otherwise excellent service 8/1/2011

During installation of the AC/furnace unit, my gas was turned off. After installation, the water heater pilot no longer stays lit consistently. I am wondering if the new furnace unit is drawing too much gas from the water heater. Otherwise, the service was very professional and the installation crew stayed late to make sure the new unit was functioning well. They were very courteous, they cleaned up the work area nicely, and they answered numerous questions thoughtfully and completely. more
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very kind and professional 7/31/2011

Have always been satisfied with the work you have done for me. I trust you and feel that you tell me the truth about what needs to be done. Thank you, Ruth more
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very kind and professional 7/31/2011

Have always been satisfied with the work you have done for me. I trust you and feel that you tell me the truth about what needs to be done. Thank you, Ruth more
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Jon Wayne office staff 7/29/2011

I forgot to mention in my early review July 29, 2011 the office staff was excellent. The staff of any office is the hub of how the service will be conducted. John Wayne has both office staff and technicians that service hand to hand together to service the air conditioners to high quality. This would also be the product of a great owner with workmanship guaranty. Thank You, Carolyn Oliver more
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Jon Wayne office staff 7/29/2011

I forgot to mention in my early review July 29, 2011 the office staff was excellent. The staff of any office is the hub of how the service will be conducted. John Wayne has both office staff and technicians that service hand to hand together to service the air conditioners to high quality. This would also be the product of a great owner with workmanship guaranty. Thank You, Carolyn Oliver more
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I called Jon Wayne early today and #103 was out around noon 7/29/2011

Thank you for sending Philip #103. I was worried that my air conditioner was running to long and not turning off last night July 29, 2011. It seems the air conditioner was working to hard to reduce the humidity and not working correctly with either the humidity are the cooling. Philip disconnected the humidity system and seems to be working great! Thanks again for great service the same day and great workman ship of your technician Philip #10 Customer- Carolyn Oliver more
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I called Jon Wayne early today and #103 was out around noon 7/29/2011

Thank you for sending Philip #103. I was worried that my air conditioner was running to long and not turning off last night July 29, 2011. It seems the air conditioner was working to hard to reduce the humidity and not working correctly with either the humidity are the cooling. Philip disconnected the humidity system and seems to be working great! Thanks again for great service the same day and great workman ship of your technician Philip #10 Customer- Carolyn Oliver more
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Awesome Service! 7/29/2011

Stacy is a wonderful tech. Very professional and polite. Great job! more
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Owner Message

  • The Jon Wayne name has stood for convenience, integrity and honesty since we opened our doors back in 2001. Those values were true for the first service call we ever took. And they’re true for the service calls we take today, tomorrow, and for years to come. We offer San Antonio's leading experts on AC Repair and Installations, Furnaces, Plumbing, Electrical, and Smart Homes for your home with the best guarantees.

Additional information
  • Hours: Mon 08:00am-08:00pm, Tue 08:00am-08:00pm, Wed 08:00am-08:00pm, Thu 08:00am-08:00pm, Fri 08:00am-08:00pm, Sat 08:00am-04:00pm
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