University Volkswagen

1. They lost my car 2. They told my insurance company things that made my life a living hell, then later said ""oops"" and recanted that 3. They fixed the wrong part 4. The Service Manager, Philip Spagnoli, was rude and threatening 5. They sent an electrical surge through my car that fried my radio, alarm, and anything electrical. I went to pick my car up and found my radio to be completely dead. They took my car back, again, and gave me a loaner car. 6. My paperwork clearly said to return my loaner car by 8pm on monday. I have copies. At 9:30am monday Service Manager Philip Spagnoli left a rude, threatening message on my voicemail demanding the loaner car back and telling me I'd have to pay $60 for a rental car charge. I called Miles Davis and he got that sorted. 7. No apologies whatsoever for their mistakes, except from Philip in the beginning, for losing my car. 8. I get my car back and alarm malfunctioning. I drop it off. I tell Kendra to check my alarm as a result of the electrical surge. ""No problem."" I write on the bill I need to approve any estimates or charges first, just to cover my bases. Never hear anything until car is finished. 9. I go to pick up my car and they tell me I owe them $116 for their labor to find out what they did wrong!! I of course, refuse. Philip makes us wait 20 minutes while he kicks back on the phone. We leave, and leave my car there. I tell them to have him call me. 10. He calls and is very rude. I tell him I won't pay for these charges, I never authorized them. He says if I don't, and don't come pick up my car, he will charge me $45 a day for every day it is there. I am furious. Miles Davis is away on Christmas Holiday. 11. We go in the next day, on Christmas Eve, and pay for the car. They didn't even bother to vaccum it. Electrical still malfunctioning and gauges now flicker when power changes. 12. File with Better Business Bureau. 13. Never, ever go back to University VW, tell everyone I know. Pros: Getting my car back Cons: Dishonest, Poor workmanship, Rude, Unprofessional more

Don't go here! They had my car for three days and never once called me, they did no diagnosis work over those three days and told me that the part I needed (they based this on my phone calls to them) was not available anywhere in Seattle. I finally called it quits and took my VW Beetle to Import Dr.s downtown Seattle. They had the part the same day, and my car back to me that same day. Part and labor was less than UW VW quoted me for the part. \r \r I guess they just ignore you unless you need major work done??? My friend who recommended Import Drs. told me his story with UW-VW where they charged him $1700 for a tune up. When he came to pick up the car, he asked them why they did additional work without contacting him first. They told him they didn't have time to call and that he is a Dr. and can afford it! Cons: everything more

I took my Jetta in for service, and the service was okay, they did not really seem too 'customer focused', I feel that they could have called me sooner when my car was ready. more