We used Prime Time to clean the windows of our 3.5-story condo building in August. Booking the service was easy: we found an available date and time quickly, and we had no problem using a coupon from Yelp. The three cleaners were quick, efficient, polite, and did a great job.
Prime Time loses 1 star on service for lateness. We had booked the service for a window of 10 am to 1 pm, which I assumed meant that the service would be finished by 1 (or a little after). I called at noon and was told the cleaners would arrive "in 20 minutes." I called at 1 pm and was told the same thing. They arrived at 3 pm. I understand that all services of this kind can run late, but I would have preferred being notified by Prime Time rather than having to call for (inaccurate) updates.
To be fair, when I asked for a second discount coupon to be applied to our total bill in order to make up for the service delay, Prime Time agreed to honor it. Based on this and the quality of the job overall, we would definitely hire them again.
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