We requested the services of Prime Time for our 3-unit building. They were the most competitive of the quotes we received however as the saying goes, we realized the cost at which the savings come.
They canceled/rescheduled twice on us with minimal-to-no-notice. This was frustrating as our 3rd floor neighbors had to take time off in order to allow access to the roof. Another frustration was the damage left on the caps on the roof by the ropes they were using. And finally, the most disappointing part was a surprise $150 fee for labor and services. This was on top of the original quote. Needless to say we didn't pay the fee; it's poor business practice and highly-unethical given it was never disclosed.
They did a good job on the windows but given the time spent, inconveniences and trouble we will most likely go elsewhere next time.
RESPONSE FROM Prime Time Window Cleaning, Inc.:
John,
I would like to discuss the poor experience you had with us. We strive for excellent customer service and greatly appreciate the feedback. We would love to do anything possible to keep your business. If you would like to discuss the matter please don't hesitate to give us a call.
Kindest Regards,
Matt
Customer Service Manager contact@primetimewindowcleaning.com
800-480-1360
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