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Frymire Home Services

id: 27751736
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2818 Satsuma Dr
Dallas, TX 75229

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(972) 367-0004
Incorrect info? Correct your listing
Reviews
( 1287 )
( 250 )
( 19 )
( 44 )
( 44 )

Best

Masis explained why he recommended I purchase a new faucet rather than repair my present one. The make-up of my present one has a characteristic that gives out in a short period ...

Worst

Quality of work seems good, however, not any better than Baker Bros and costs for equivalent work was about 50% higher.

Patrick is a wonderful technician. 6/9/2014

Our service technician, Patrick, rocks! He is knowledgeable, professional and explains exactly what needed servicing. He doesn't even mind our very curious dog. Thank you Patrick and Frymire. more

Need to step it up. 6/9/2014

The phone and internet services are very professional, as far as scheduling appointments go, but it takes too long to get an appointment for service. The technicians are knowledgeable, but they have been out a number of times to fix the very same issue and never seem to get it fixed. This last time they appear to have fixed the problem, but left a mess in my attic. Replaced the drain pan and just left the old one sitting there, threw trash in a bucket and left it in the attic as well. At the prices they charge, I would expect better attention to detail. more

Semi-annual check and adjustment of two ac/heating systems. 6/9/2014

This was the first service visit by John McClellon who was assigned by Frymire to replace David Giron who had previously been scheduled for this service. David had been providing this service at this residence for many years. Because I had specifically requested David for this service call, it would have been the courteous thing for a Frymire rep to have called and advised me that another technical rep would be making the call. I have been a Frymire customer since June 1993. more

Never gave a cost quote - disjointed process 6/9/2014

I have one A/C unit that was thought to have leaking coil and I wanted Frymire to come out and: 1. Confirm that was indeed the problem and 2. Give me a cost quote to repair. The technician showed up on time and performed the diagnostic, confirming that the coil was leaking. He finished up around 1115a, at which point I asked the logical question of how much it would be to repair. He couldn't provide a quote and stated that a "salesperson would be giving me a call shortly." Two hours go by and no one calls, even though I emphasized (since it was 94f out) that I was anxious to get a cost quote and move forward. I then call the main number and again stress the need for a cost quote. The dispatcher tries to find someone and says "Tony will call me back." Of course, Tony never does and now it is 3 days later. I feel like it was a complete waste of time and a hugely inefficient process. I won't use them again. RESPONSE FROM Frymire Services Inc: The quote the customer requested was not for a repair but for a new air conditioner. Our process is that when our technician recommends a new system, he will then inform our office staff. Our staff then contacts the customer and introduces the customer to one of our comfort consultants. In this instance, all of our comfort consultants were meeting customers, including Tony, the comfort consultant assigned to this customer. Tony did call the customer that afternoon of the same day. We are sorry if the customer felt we were not quick enough, but we believe the customer's expectations are a bit unreasonable. more

Great service 6/9/2014

No complaints - very good experience so far, very professional more

Pleased 6/6/2014

Would recommend. more

AC Service 6/6/2014

They came out and discovered a leak in the system. A part has been ordered. After it is installed I will write another review. more

Excellent Service Company 6/6/2014

pleased to recommend Frymier to all my friends and associates, FR Mitchell more

Excellent Service, very qualified plummer 6/6/2014

The guy showed up and was very professional and helpful. He fixed the problem at hand quickly and made other suggestions. Great experience. Will use again. more

Outstanding quality of work. The tech was very knowledgeable and courteous. 6/6/2014

I was very pleased with the service rendered. Bravo Zulu to the team at Frymire!!! Job well done. more


Did a pretty good job, did not up sale too hard. 6/6/2014

Tried their best to figure out the problem and I feel minimize my cost. Call out is maybe $10 more than typical. more

Good Job 6/6/2014

Did a great job of checking out my AC equipment. more

I am satisfied 6/3/2014

The person who answered the phone when I called in was not very nice, however, he was able to get someone out the same day. The technician who arrived smelled like cigarette smoke so bad, he had a pack of cigarettes in his uniform pocket. Just thought it was unprofessional. But he was friendly and explained everything he was doing. He was in and out in a short amount of time. RESPONSE FROM Frymire Services Inc: Thank you for your feedback. Sorry if our service was below par. We will review both our customer service agent and technician's performances. Tom Frymire more


Service guy was excellent did his job quickly and effiecently 6/2/2014

However: There are a number of things which I feel put me in an untenable situation. I was told that my coil (in the attic) had a leak and it should be replaced. The cost would be around $800 if I replaced it before September 2014 if I were to wait longer it would cost about $3,000. This is because the coil is under guarantee from the time it was installed, the guarantee runs out in September. BUT if I purchased the coil at $800 it too will not be guaranteed beyond September and if it failed I would be screwed. Furthermore I do not understand why I now hove a working A/C system when there is a leak in the coil - If it leaks then it should not cool. Frymire is a large organization and should be able to resolve any issue with the manufacturer of the coil and not leave me exposed to an untenable choice. RESPONSE FROM Frymire Services Inc: Dear Customer: Thank you first for complementing our technician's service and for using Frymire Services. Regarding your concern about the evaporator coil - it is accurate that the coil will be out of the Lennox five year warranty this year, before September. The warranty price to replace now is our price for labor and miscellaneous materials, not for a new evaporator coil. When the coil goes out warranty, Frymire has to purchase a new evaporator coil. Lennox is very strict regarding its warranty policies and unfortunately, we are not in the position to leverage concessions from the manufacturer. In respect to why your system is still able to provide cooling, it appears the leak is not very large and the refrigerant is dissipating over a period of time. We added refrigerant last summer as well as this summer. Your system will cool so long as there is sufficient amount of refrigerant, but eventually the leak will likely expand and the system will not hold sufficient charge to last a summer. At any rate, you are losing cooling capacity and energy efficiency now and you risk the loss of your compressor. Regards, Tom Frymire more

Excellent Plumbing Service 6/2/2014

Harvey is knowledgeable and always prompt and courteous. I would highly recommend Frymire Services. more



Ramon 5/31/2014

Ramon is the best!!! more
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Editorial
  • Contractor service for the greater Dallas area works on air conditioning, heating, plumbing, electrical, refrigeration and more.

  • 12/22/2005 Provided by Citysearch
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