Dick Van Dyke Appliance World

We've only purchased from DVD for all our appliances ever since moving to Springfield over 20 years ago. Great service when needed, they matched best on-line price I found on our new LG gas stove. a $300 price drop, even after paying tax and delivery, I still saved $188! more

We were looking for all new kitchen appliances - stove, range hood, refrigerator, dishwasher and microwave. While no small order, the salesman made efficient use of my limited time shopping by listening to my needs and only showed me a couple of each item to choose from so as to not overwhelm me. However, he did make a promise the installers were unable to deliver on regarding the refrigerator that was extremely disappointing! Delivery and installation was scheduled on a convenient day, but non-specific as to the time. The team was efficient, but left the stove not level and the back of the controls plate coming unscrewed, the range hood loose and vibrating, and they used our tools and lumber to complete the job! Within a month the dishwasher began leaking. The service tech showed up with inadequate notes, has to order a basic part and it will be another week or so before it can get fixed. more

I was disappointed how I had no delivery time information. They called and said, were enroute to your home. No notice. I had a meeting to be at and, was told there would be a $10. fee for a later delivery time. There is no four hour window of time. I didn't think arguing with me, the customer, was very professional. RESPONSE FROM Dick Van Dyke Appliance World: We apologize for the disruption in your day attempting delivery. We have several different delivery options to minimize the impact to our customers. The first option we offer is a one hour call to meet option. This allows our customers to continue with their normal routines, and we will call you on your cell phone one hour before delivery. This option is preferred by our customers with busy schedules. Our second option is to set a time restrictive type of delivery for customers that have blocks of time throughout the day when they're unavailable. Due to the nature of this delivery we charge a nominal fee of $10.00 for the restricted delivery time. Our third option is to schedule the delivery for all day. If we schedule a delivery for all day we will provide a delivery time within a four hour window. Our dispatchers and sales staff routinely call and notify our customers of the expected ETA of our installation staff. I hope this helps with your next appliance purchase from Dick Van Dyke Appliance World. Sincerely, John Shepherd Sr. Vice President Dick Van Dyke Inc. more

Best prices/ warranty ny far, quick delivery, and the installer went above and beyond! Will definately buy from again more

First time purchasing a dishwasher. Read reviews about brands and models online before venturing to the stores. Went to several stores to compare prices and models. DVD had the best service and the most knowledgeable associate I spoke with. Price could have been a little lower but the quality of service and the associates knowledge made up for it. Installation technician was great. Unfortunately I can't remember his name so that he gets recognized for his service. He answered all of my questions and was very quick and efficient in his work. more

I bought a washer and dryer from DVD 13 yrs ago. When my washing machine started leaking, we called DVD to see if the machine could be fixed. Although unfortunately, it would have cost more to fix than was worth on an old machine, our service tech, Aaron, was great. We went to DVD, picked out a new set from their wide selection of products, and my new set will be delivered (and the old set hauled away) within a week. You can't get better service than what you get from DVD. I will always buy my appliances from them!! Thank you for another great experience. more

Efficient and friendly delivery and set up of fridge. more

Michael worked hard to get me a frigid today since mine was out completely Richard installed frig in a downpour of rain and did a great job. more

I called Dick Van Dyke appliance at Bloomington to fix my electric dryer. I really wasn't expecting much since another company had worked on the dryer and after two visits couldn't figure out the problem. Last week the technician arrived gave an estimate and said the part would probably be in by Wednesday. Wednesday comes and no call. He leaves the dryer out blocking the refrigerator. So I call on Thursday to find out when they could come out. I get an answering machine that says to call back after 8am at 8:30am. So when I call to check at 4:30pm the guy answering the phone says he has no idea when to expect service since he has called and left messages with the parts dept and the technician and they have not called back. I ask "What can I do to facilitate getting my dryer fixed?" and he said I could leave a message at the parts dept. RESPONSE FROM Dick Van Dyke Appliance World: I apologize for the inconvenience we may have caused during your most recent experience with our company. I have reviewed the circumstances surrounding your service call and it appears you declined the repair. According to our records our service technician diagnosed your appliance and we called you with an estimate. When our parts clerk gave you the estimate we documented you declined repair because of the expense associated with the service. When we have a situation where the customer declines to repair their appliance we give them a $25 service call coupon. The coupon can be used towards the purchase of a new appliance at any of our stores. I feel our service technician accurately diagnosed your appliance and gave you an estimate to repair the appliance after one visit to your home. Our repair warranty ensures that we make an accurate diagnosis. If we misdiagnose the appliance we will refund our customers their money or give them an in-store credit towards the purchase of a new appliance. We strive to satisfy everyone we meet, but I believe the previous service company misdiagnosing the appliance two times previously made the situation worse. We hope the next time you need service you will call us first and we will eliminate the unnecessary trips and inconvenience you dealt with during your last repair. Sincerely, John Shepherd Sr. Vice President Dick Van Dyke Inc. more

Great experience and "FAST" service. The technition was great. Knowledgeable, pleasant and easy to work with. Big thanks to Matt. Our salesman was Andy, he did a great job. Will ask for both of them again if needed. more

Totally enjoying the new refidgerator, range, range hood, washer and dryer. Purchased the washer and dryer later than the other items, but I ended up with 3 different delivery dates and the first items were at least one week after they were promised. more

Have a washer not draining completely after the spin cycle. A repairman showed up the same day called, just like advertised, and immediately said he could fix the problem with a new clutch. (Fantastic!) He installed the clutch and a new sound became noticable. Said the pump was going bad. (Wait a minute, it wasn't going bad before he "fixed" the clutch!) So he replaces the pump as well and now we're out $200. The catch is that the same problem still exists the next load we run! Called the next day to tell them and they refused to send anyone out. We delayed going out of town to accommodate THEIR schedule, so that the following day the same repair guy can come out. He ran a load, fiddled with the controls, and said it was all fine. Next load we ran after he left was dripping water again after the spin cycle! Called a 3rd time and it will now be 3 days before a different repairman is available. Not quite the service they advertise. It's laughable! So much for my $200 I'm sure as well. RESPONSE FROM Dick Van Dyke Appliance World: We apologize for any inconvenience we may have caused from your recent service request. We have contacted our senior technician and immediately dispatched him to your home to repair your appliance at no cost to you. I have been informed by my customer service staff that your machine will be repaired on January 17, and you were satisfied with our response to your service issue. Again, thank you for the opportunity to try and resolve your dissatsifaction with our company. We look forward to your future patronage. John Shepherd Sr. Vice President Dick Van Dyke Inc. more

Very Good. We purchase a clothes washer & dryer from DVD-AW. Bob Turner answered our questions and was pleasant to deal with. Richard was a very good delivery man & installer for the washer & dryer. I wish DVD-AW provided him with another hose and dryer vent material. I am very glad DVD-AW has parts dept. in Champaign. more

You responded quickly and I thought the problem was fixed, but the tech didn't check something and the problem returned with in 10 days, called again tech returned found problem admited it was overlooked by him the first time! I lost food from the referigrator and asked what I should do about recovering my loss. Was told by tech to call customer service. Customer service told me to call the manufactor. When I said the box was about 7 to 10 years old they weren't going to do anything and it was their fault. I didn't get a response. I then said I would call Dick VanDyke back she indicated it wouldn't do any good they wouldn't do anything! Is this how you run your business? I have used Dick Van Dyke for 30 years but will not in the future, and I will tell everyone I meet to not use your service!!!!!! RESPONSE FROM Dick Van Dyke Appliance World: We apologize for your recent repair incident involving our company. We have reviewed the circumstances surrounding your recent repair and feel that we didn't completely repair your refrigerator on the first visit. Therefore, we will be initiating a partial refund of your service to help offset the expense of the spoiled food. Again, I apologize for the incomplete repair and hope our refund helps show you that we understand your concerns. Thank you for your business. John Shepherd Sr. Vice President Dick Van Dyke Inc. more

Once it was installed, we tried it and water would not drain. We had to call a plumber on a Sunday to find out power to the pump was disconnected. RESPONSE FROM Dick Van Dyke Appliance World: We apologize for any inconvenience your recent purchase may have caused. We offer 24 hours a day 7 days a week emergency service at no additional cost to you when you purchase from our company. Unfortunately, we weren't notiified of your service issues until after the plumber corrected the issue with your dishwasher. We recommend you try our service line at (800) 847-4994 before you call anyone else out to service your products, because our warranty would have covered all of the expenses associated with this repair. Thank you for your patronage. John Shepherd Sr. Vice President Dick Van Dyke Inc. more

Requested quote online and received prompt response from Greg Butler. Met with Greg on Thursday 12/27/12. Made purchase and had install on Saturday 12/29/12. more

Had to replace a 5 year old Whirlpool. Bought a Speed Queen. I will never own any other washer or dryer again. Larry L. was our sales person and was excellent. I will always recomend Dick Van Dyke and their friendly staff. Thanks guys more

We were happy to meet Richard. We are glad that DVD hires military veterans. God bless you all. more

1. Very helpful in placing order 2. Prompt scheduling 3. Great customer service - kept us informed of the status of order 4. Timely and courteous service - including installation and removal of old appliance. more

I bought a GE Cafe dual fuel range. Received excellent advice. Lyle the delivery dude was EXCEPTIONAL in being careful with the removal of my old monster and the setting up of the new range. Will make my future appliance purchases HERE!!!! more