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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
You responded quickly and I thought the problem was fixed, but the tech didn't check something and the problem returned with in 10 days, called again tech returned found problem admited it was overlooked by him the first time! I lost food from the referigrator and asked what I should do about recovering my loss. Was told by tech to call customer service. Customer service told me to call the manufactor. When I said the box was about 7 to 10 years old they weren't going to do anything and it was their fault. I didn't get a response. I then said I would call Dick VanDyke back she indicated it wouldn't do any good they wouldn't do anything! Is this how you run your business? I have used Dick Van Dyke for 30 years but will not in the future, and I will tell everyone I meet to not use your service!!!!!!
RESPONSE FROM Dick Van Dyke Appliance World:
We apologize for your recent repair incident involving our company. We have reviewed the circumstances surrounding your recent repair and feel that we didn't completely repair your refrigerator on the first visit. Therefore, we will be initiating a partial refund of your service to help offset the expense of the spoiled food. Again, I apologize for the incomplete repair and hope our refund helps show you that we understand your concerns. Thank you for your business.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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