Dick Van Dyke Appliance World

Salesman was helpful answering questions and providing information without pressuring us. Installation was great. Installer was friendly, knowledgeable and offered tips for usage. more

This was our second experience with Appliance World and we were very satisfied both times. Nice people to work with. more

We purchased four appliances and were very pleased with how the salesperson worked with us to secure optimum pricing and would rate that part of the experience 5 STARS. The reason for the average 3 STAR ratings is: Two of the appliances were installed correctly the first time. After the installers left, we noticed the refrigerator was out of balance front to back by about 2". DVD was quick to send someone back out to remedy the problem. Then, a few days later, we noticed that the balancing feet on the range were not even attached to the range and there was definitely a dent in one side of the range. Neither one of these things were visible by just looking at the range but as soon as we pulled out the warming drawer, it was apparent the appliance was damaged. We were disappointed that the original installers did not notice this and initiate remedy. Our call to DVD resulted in a visit from an inspector and subsequently installation of a different new range. We are pleased with the outcome and how the DVD store and service personnel responded to our problems but are disappointed that it took four different service calls to get our appliances installed correctly. more

I was informed, by installer, they needed part to make steam functions work and they would return to install next week. After no call for a couple of weeks I called again, again told they would fix It's now been week's I waited for chris nearly 30 minutes on hold Again they said they would be out tommorow, no wait today. Yeah that's the ticket Refused to provide me with number to call regional manager. Service is like box store. We have all heard the commercials that I called van dyke they came out had the widget and fixed it, my experience says they don't return calls Or fix the problem Time to yelp 4square and cover all the social media This place sucks RESPONSE FROM Dick Van Dyke Appliance World: We apologize for any inconvenience we may have caused during the recent delivery of your appliances. I have spoken with Chris in my customer service department, and she has already taken care of locating and setting up the return visit for July 13, 2012. Customer satisfaction is our top priority here at Dick Van Dyke Inc. Thats why we are grateful when customers like you permit us the opportunity to correct any issues that develop during the installation process. You have my sincere apologies for any inconvenience that this matter may have caused you. Sincerely, John Shepherd Sr. Vice President Dick Van Dyke Inc. more

Bought a Speed Queen dryer a year ago and it broke within 24 hours. It was repaired quickly. Bought a 2nd Speed Queen dryer last week and it broke within one week. Wasn't serviced the same day we called, the day after we called, but two days later I had to call to see if we were even on the schedule for repair. As of this writing, still not fixed. I don't feel like buying from DVD gave us any priority when my dryer broke down within the first week. Bummer!! RESPONSE FROM Dick Van Dyke Appliance World: Thank you for sending in your survey addressing some of your concerns with our company. I apologize for the inconvenience of having a new appliance fail to operate so suddenly. I have checked with my staff and it appears that we arrived on July 12 at four thirty in the afternoon to repair the appliance. We were unable to connect with you on the 12th to repair the appliance, but we were able to reschedule your service for July 13 before 9am. As of the writing of this letter your Speed Queen dryer is functioning normally. Please accept my apologies for any inconvenience you may have experienced as a result of this incident. We value your support of our products and your satisfaction is very important to us. Sincerely, John Shepherd Sr. Vice President Dick Van Dyke Inc. more

Great experience more

Called Dick Van Dyke on a Friday morning at approximately 9am for a service call. They indicated the soonest they could have someone out was the following Tuesday. When I mentioned there ad indicated if request for service was called before noon, service was guaranteed the same day. The service rep then indicated they did have an opening for that day. Technician arrived later that day at 4pm and informed me the motor would need replaced. I opted to receive a $25 certificate towards the purchase of new appliance from Dick Van Dyke. Purchased a new appliance by 10 the next day. They however could not deliver the same day because the merchandise was in the Springfield store. Disappointed they could not deliver on their promise of same day delivery. RESPONSE FROM Dick Van Dyke Appliance World: we apologize for any inconvenience that we may caused by not delivering your appliance the same day it was purchased. Our advertising states that we offer "same day delivery" on in-stock items. Unfortunately your appliance wasn't available locally and it required an extra day to get the appliance and deliver it. We appreciate your patronage and we will continue to strive to satisfy all of our customers'. Thank you for your valued opinion. John S. Sr Vice President Dick Van Dyke Inc. more

We bought our dryer from Dick Van Dyke's last Fall when our old one went out. This was the last stop looking for something high-end without the price of something high-end. Russ at the Bloomington store understood our needs and exceeded our expectations in service. We walked out feeling like we had paid a very reasonable price for the exact appliance we were looking for. So when we were ready to replace the washer 6 months later, we didn't even look anywhere else! Again, same excellent service with Russ and again, a very good price on a great washer! I say again: we will never go anywhere else for our appliance needs! more

Installation crew was fantastic. more

Excellent service and installation. The price for my washer and dryer was very competitive and the 5/10 year warranty was the major selling point. more

we have bought at least 6 appliances here in the past and always happy with service, and when we need a repair, the technicians were always helpful. The delivery on this order was great! The employees are knowledgeable and helpful! Thanks Again! more

I've been impressed with DVD since the 80s, & we lived in Jacksonville. Now that we live in Springfield, I've used their products & services a couple of times......and am quite satisfied with everything. more

John Larson found us a great dryer at a great price. It dries faster than the old one and is quieter. Great delivery service. I will buy from again. more

Dealt with Russell Werfelman in the Bloomington store. Outstanding salesman. Answered emails very promptly and really took care of us. He even answered an email that I sent him and it was his day off!! I told him I wanted to buy from a place that we could get service from and not the run around. I believe we have found that place! The delivery guy was very good also! more

no complaints more

I was very pleased with my purchase and service. Delivery couldn't be made for three days, which included the weekend, but this was understandable. What I didn't like was waiting in my house all afternoon for the delivery and then not having the delivery until 7:00 p.m. that evening. more

See above summary. more

Damaged appliance delivered and after three weeks have not repaired. Driver broke limbs off tree and put in neighbor's ditch. Owner has refused to return phone call to wife or I after store manager and salesperson have not responded. Have paperwork from driver stating that he delivered damaged product. Door wasn't switched on washer as we requested and they charged us another $18 on top of delivery because they had to switch hook up because of their mistake. Driver asked if he could leave garbage in middle of garage and after all the bs we just wanted him to leave. RESPONSE FROM Dick Van Dyke Appliance World: Mr. Skerston, I am truly sorry for the way you feel you were treated by my staff throughout this entire process. I have pulled your information and it appears we have been trying to contact you since June 11, 2012. My Customer satisfaction supervisor tried to contact you on your cell phone on June 11 and June 12. She has left multiple messages with no response from you to date. I left you a voicemail on your home telephone number when I received your survey, and I haven't heard back either. We will be happy to discuss what transpired during your installation if you would like to give us a call. You may reach us at (217) 544-8180 option 2 and ask to speak to my Customer satisfaction supervisor, and she will assist you with resolving all of your issues. Sincerely, John Shepherd Sr. Vice President Dick Van Dyke Appliance World more

Service guy was great, ordered the part before he left the house, office said they called on Tuesday no answer and no voice mail, that was incorrect, they have two numbers and voice mail set up on both phones,never tried again, will be over a week without refrigerator by the time this is done, RESPONSE FROM Dick Van Dyke Appliance World: Dear Kathy, I apologize for the delay in repairing your appliance and your dissatisfaction with our service process. I would like to speak with you to prevent this from happening again, but I dont have enough information from your survey to check the accuracy of our computer system. If you contact me at (217) 544-8180 I will check your information in our system. We will do our best to earn back your patronage and raise your level of trust with our company. Sincerely, John Shepherd Sr. Vice President Dick Van Dyke Appliance World more

I reluctantly went shopping for a new refrigerator after my 40 year old one was to costly to repair. So I started at your store and was determined to visit 3 other places to see if you had the best price. Got to talking to the owner and realized that I had grown up with his uncle in school MANY years ago. So I went to the other 3 places and came back and bought at your store. They delivered it when they said they would but being over 90 years old I have the right to complain about the quality of the new old compared to the old one. They put the handles on the wrong side and I didn't realize it until they left. So I called back to have them come back out and change the handles but never got a call back. So I had the neighbor change the handles for me (quite a job). I think you should give customers a call back and see if everything was to their satisfaction. I promised my daughter that I would quit complaining about how much better I liked my 40 years old one to this new one. RESPONSE FROM Dick Van Dyke Appliance World: Mr. Treece, I apologize for any inconvenience we may have caused installing your refrigerator on June 8, 2012. I have pulled your invoice and the installation guidelines to determine what happened. Unfortunately, I was unable to find any information indicating that you wanted the handles reversed. My installation staff will set up your appliance in accordance with the delivery instructions that were filled out when you purchased the appliance. I do apologize that we didn't return your call to rectify your handle issue. If you would like us to send out one of our factory-trained technicians to inspect the door handle, please give us a call at (217) 544-8180. We want you to be satisfied with the service you've received from our company, and we will inspect the handle installation at no cost to you. Thank you for your survey and we look forward to hearing from you in the near future. Sincerely, John Shepherd Sr. Vice President more