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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
I reluctantly went shopping for a new refrigerator after my 40 year old one was to costly to repair. So I started at your store and was determined to visit 3 other places to see if you had the best price. Got to talking to the owner and realized that I had grown up with his uncle in school MANY years ago. So I went to the other 3 places and came back and bought at your store. They delivered it when they said they would but being over 90 years old I have the right to complain about the quality of the new old compared to the old one. They put the handles on the wrong side and I didn't realize it until they left. So I called back to have them come back out and change the handles but never got a call back. So I had the neighbor change the handles for me (quite a job). I think you should give customers a call back and see if everything was to their satisfaction. I promised my daughter that I would quit complaining about how much better I liked my 40 years old one to this new one.
RESPONSE FROM Dick Van Dyke Appliance World:
Mr. Treece,
I apologize for any inconvenience we may have caused installing your refrigerator on June 8, 2012. I have pulled your invoice and the installation guidelines to determine what happened. Unfortunately, I was unable to find any information indicating that you wanted the handles reversed. My installation staff will set up your appliance in accordance with the delivery instructions that were filled out when you purchased the appliance. I do apologize that we didn't return your call to rectify your handle issue. If you would like us to send out one of our factory-trained technicians to inspect the door handle, please give us a call at (217) 544-8180. We want you to be satisfied with the service you've received from our company, and we will inspect the handle installation at no cost to you. Thank you for your survey and we look forward to hearing from you in the near future.
Sincerely,
John Shepherd
Sr. Vice President
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