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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
Damaged appliance delivered and after three weeks have not repaired. Driver broke limbs off tree and put in neighbor's ditch. Owner has refused to return phone call to wife or I after store manager and salesperson have not responded. Have paperwork from driver stating that he delivered damaged product. Door wasn't switched on washer as we requested and they charged us another $18 on top of delivery because they had to switch hook up because of their mistake. Driver asked if he could leave garbage in middle of garage and after all the bs we just wanted him to leave.
RESPONSE FROM Dick Van Dyke Appliance World:
Mr. Skerston,
I am truly sorry for the way you feel you were treated by my staff throughout this entire process. I have pulled your information and it appears we have been trying to contact you since June 11, 2012. My Customer satisfaction supervisor tried to contact you on your cell phone on June 11 and June 12. She has left multiple messages with no response from you to date. I left you a voicemail on your home telephone number when I received your survey, and I haven't heard back either. We will be happy to discuss what transpired during your installation if you would like to give us a call. You may reach us at (217) 544-8180 option 2 and ask to speak to my Customer satisfaction supervisor, and she will assist you with resolving all of your issues.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Appliance World
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