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Dick Van Dyke Appliance World

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3800 Wabash Ave
Springfield, IL 62704

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(217) 718-6723
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Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Reviews
( 690 )
( 124 )
( 12 )
( 91 )
( 120 )

Best

Positive experience thanks to Salesman Greg and Aaron who delivered out GE Artistry white stove. Both men were cheerful and helpful. They each get an A for customer service. Aaro...

Worst

The salespeople worked with were very knowledgeable. I know that it cost a little more than going to the box stores but with the warranty I felt it was worth it. The issue I ...

washer and dryer 2/26/2013

From Angie in sales to Harold the delivery guy it was a great experience. All things considered they had the best price. RESPONSE FROM Dick Van Dyke Appliance World: Mike I appreciate your kinds words about our team. However, your review rated our company and your experience with us as poor. I realize based off of your survey that you would have given my team higher marks for service. I would appreciate it if you would adjust your ratings to more accurately reflect your feelings for our company. I value your patronage and look forward to serving you again in the future. Sincerely, John Shepherd Sr. Vice President Dick Van Dyke Inc. more
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Great Job 2/25/2013

A big THANK YOU to the whole Dick Van Dyke team. From the minute my wife and I walked into the store in Bloomington we had a great experience. We love our new washer/dryer. Thank you Dick Van Dyke. more
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Excellent sales and service. 2/24/2013

The sales person listened to my description of the kind of refrigerator I was looking for and showed me only the models that fit that description. They scheduled the delivery for the next day (Saturday), called that morning to tell me the range of hours of delivery, and the delivery guy called when he was about 10 minutes away. He was very considerate when taking out the old and bringing in the new refrigerator (closing the door behind him each time) and took the time to answer my questions. I'm very satisfied with my experience. more
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Excellent sales & service 2/23/2013

Excellent technical support and installation more
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Great Sales & Service 2/23/2013

I just replaced an oven/microwave combo, dishwasher & fridge. They were all built in cabinets so there were only specific models that would work. The salesman took the time to explain my options and make a recommendation. The appliances were installed and I was impressed by the care at which the installers took. I love my new appliances & DVD! more
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Everything was great 2/23/2013

Everything from the sale to the delivery was great. more
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Purchased a GE Gas range at the Springfield, Il store. 2/21/2013

We purchased a GE Gas Range at the Springfield store on 2-19-13,Greg Butler was our salesman, and you are very fortunate to have him,he is an asset to your store. Richard delivered our range on the 20th and he was informative and very pleasant. People like Greg and Richard are why we buy all of our appliances from you and tell all of our family and friends to go to Dick Van Dyke's for their appliances. more
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Great Experience 2/20/2013

Richard was very helpful and did a great job bringing in my washer, hooking it up and taking out my old one. more
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Excellent delivery service from Richard 2/16/2013

Was directed well in the store for my purchase. He shared good advice. Richard delivered the stove as promised. Called ahead of time. Was careful in our home. Gave excellent directions on the use of the stove and good advice on its care. more
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Purchased on Monday, installed on Tuesday 2/12/2013

We purchased our GE dishwasher on a Monday and they were able to install it the very next day. Saved us time and money by being able to do the install on our scheduled. Richard the installer did a great job, was there when he said he would be, kept a very clean work area and was very polite and sincere. He was very good at explaining how to use the new dishwasher. We have purchased most of our appliances from Dick Van Dyke and would highly recommend them. more
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Exceptional service 2/7/2013

I just want to thank you for the excellent service I recieved from Garrick on January 14 on my dishwasher. His service was very thorough, fast and courteous. I am 95 years old and it is so upsetting to have trouble with utilities when they are not very old and I take care of my utilities. So good service means a lot when things are difficult at 95. The part was on his truck which avoided another trip. I shall recommend your repair service to my neighbors especially to Senior Citizens who find things difficult today. Thank you. more
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Great experience. Great service. Nice people to work with. 2/1/2013

We recently purchased a Maytag refrigerator. We had some challenges because of narrow doorways but our salesman, Bob Turner, took the time to check out all the dimensions to be sure it would fit. The delivery was scheduled and was completed at the specified time. The two young men who did the installation were efficient, courteous, and pleasant. We have purchased a washer and dryer and a dishwasher from Dick Van Dyke within the last year and when the stove and/or microwave go, we will definitely go back to Appliance World. more
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Excellent service! Great selection and prices - and you can't beat the 10 year warranty! 1/31/2013

My washing machine died on me unexpectedly last weekend. From the service guy who came to diagnose the problem to the salesman (Lee) who helped me pick out a new one in the showroom to the technician (Richard who delivered and installed it the very next day, every point of contact was excellent. All three employees were helpful, friendly, and honest with me. I love the fast delivery - and I especially love the 10-year warranty on my new one. Both Lee and Richard were also extremely helpful in steering me in the right direction on how to avoid future problems (I think I have an electrical issue in the house). They went out of their way to offer suggestions and guidance and I truly appreciate it! more
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no nonesense on time delivery 1/30/2013

Our delivery was scheduled for a Saturday. As promised, the driver phoned when he was half an hour out, arrived on time. Dropped off the dish washer, picked up the old one. Very courteous and conducted himself in a way such that he was very much welcome in our home. I installed the dish washer and to date it performs as promised. Our Kill A Watt meter says that we actually get a little better energy efficiency than promised. more
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Sales and delivery service 1/29/2013

I ordered a set of compact Bosch washer and dryer. I worked with Bob in sales who was always willing to answer my questions. He was very helpful and very patient with me. The appliances were delivered as schedule by Richard who was very polite, helpful and careful. I have not used the appliances yet but I am looking forward to doing so. more
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Horrible Service for Repairs 1/28/2013

I called for an appliance repair in December. A "repairman" was sent to look at the appliance and diagnose what was wrong. I was charged $25 to be told what the problem was. I received a call the next day (voice message) saying the part needed was on back order and that they would have it in 5-7 working days and if I had questions to call. After 14 days, I called a different appliance repair store. I informed them that someone had already come out and was told that the needed part was on back order, and that I never heard from them again. The person I was talking to asked me -- can I ask if this was Dick VanDyke?? I was very surprised. I said as a matter of fact - YES it was. She informed me that they get more calls of this nature than they can believe about DVD. They sent out a repairman to look at my appliance -- what Dick VanDyke told me was wrong was INCORRECT. This place fixed my dryer that day and I saved over $100 based on the estimate DVD quoted me. I highly suggest NOT using Dick VanDyke for any repairs. more
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New dishwasher fail 1/24/2013

My most recent experience with Dick Van Dyke Appliance world involved my new dishwasher. The door failed to stay open at the appropriate angle. It's heavy and would just flop down. After fixing it 3 times in 4 months and each time having it break again, I was given a new dishwasher. The service was always prompt and courteous. I have done business with Dick Van Dyke on several other occasions, and my experience has always been positive. I'm happy to recommend them. more
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Technician friendly and very good in setting up the range. 1/24/2013

The technician was outstanding, wasting no time in setting up our range. He was very helpful in moving the old range to my garage. Nothing but good things to say about Dick Van Dyke's service. Thank you!!! more
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Great transaction 1/23/2013

Angie in sales, Sean in service and Carl in parts were great to work with. more
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Service is great but the sales personnel leave something to be desired.... 1/21/2013

I recently had to replace my old washing machine and after a lot of research, decided on DVD. Their service has and was very prompt and quite good. The purchase of the machine was quick and easy. The female sales person was very knowledgeable and accommodating. The machine was to be delivered right before the holiday. DVD has a separate full sheet of paper that is filled out regarding just the delivery - where it is going inside the house - how many steps - how many turns - how many doors, etc. After all of that there was only one delivery person sent. I was scheduled for delivery the last four hours of the day. One person could not install the machine and I had to call the store. The male salesman that I talked to was very short with me on the phone and said I had to reschedule delivery. I had to wait another 4 days before delivery was able to be made. It's one thing if I had not filled out the paper correctly regarding the delivery/installation of the machine. Since I did tell them specifically that they would definitely need at least two people, maybe three; why send just the one delivery person? Very good products, service and price. Questionable sales personnel so just be aware. more
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All We Do Is Appliances.

Owner Message

  • Dick Van Dyke Appliance World is an appliance business in Springfield, IL. When you need a new appliance or when your current appliance needs repair, you need our reliable service!

    Buying from us gives you access to a wide selection of top-quality products, knowledgeable salespeople, professional installers, financing options to fit your budget, competitive pricing that you can afford and a great repair department. Our service department provides highly trained appliance repair technicians, a well-stocked parts department and customer service by people who care.

    Products we offer include:

    ? Washers and dryers
    ? Refrigerators and freezers
    ? Dishwashers
    ? Microwaves
    ? Ovens, cook tops and ranges
    ? Central vacuums
    ? Vent hoods

    We are the home of the $25 service call! With more than 40 brands of appliances and parts in stock and same-day service, you can't beat using Dick Van Dyke Appliance World for all your appliance needs. Whether you are a homeowner or contractor, we have the service and selection to get the job done.

    Call Dick Van Dyke Appliance World today for more information.. Central Vacs|Commercial Accounts|Commercial Appliances|Delivery & Installation|Emergency Services|Financing|Household Appliance Repair|Household Appliances|Residential|Same Day Services|Service Calls

Additional information
  • Hours: Sun Closed;Mon: 9:00 a.m.-8:00 p.m.;Tue: 9:00 a.m.-8:00 p.m.;Wed: 9:00 a.m.-8:00 p.m.;Thu: 9:00 a.m.-8:00 p.m.;Fri: 9:00 a.m.-8:00 p.m.;Sat: 9:00 a.m.-6:00 p.m.;
  • Payments: American Express, Cash, Discover, Visa, Master Card
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