Dick Van Dyke Appliance World

From Michael in sales, to Richard in installation, our new Bosch dishwasher is happy to be in its new home. Thanks Dick Van Dyke team! more

The whole process from shopping to delivery and installation was great. Richard was top-notch! Felt bad for him to have to deal with the awkward stairs into the basement but he managed wonderfully without banging or scratching anything. Even gave me good advice...Thanks so much! more

The delivery and set-up gentlemen who delivered and set-up our appliances, Harold and Shawn, were very friendly, professional, and respected our property . These are the kind of young men you would invite for Sunday dinner. Overall a great experience. Thanks. more

We prefer to use a local business for sales and especially for service. We have been pleased with the products in the past and expect to be happy with the new dryer. We had to wait a bit for the delivery of the specific model, but it was o.k. The technicians were prompt, helpful and very pleasant and skilled. They seemed to be in a bit of rush so the final touches, e.g. balancing the dryer, were not completed. Later afternoon on a Friday may have been a consideration RESPONSE FROM Dick Van Dyke Appliance World: We appreciate you taking the time to fill out a survey. I apologize for any inconvenience we may have caused during your most recent appliance purchase. Our routing supervisor schedules each delivery to allow enough time to professionally install each appliance. Our delivery teams are expected to deliver, set-up, and offer instructions on how to use the appliance. We will send someone to your home if we didn't spend the time necessary to adequately demonstrate all the features of your new appliance. We value your input and hope to earn back your future patronage. Sincerely, John Shepherd Sr. Vice President Dick Van Dyke Inc. more

We are a family of 5 and my laundry was piling up! We called Dick Van Dyke to come and repair our washing machine. The repairman came and was very honest with us...told us exactly what was wrong with our washing machine. It was not worth the money to fix so we went to the showroom to purchase another washing machine and they were able to deliver it the same day! We were impressed! They were VERY busy! Lyle's truck broke down, he had it repaired or was able to get another truck and get right back on track. He delivered our machine at 8:30pm! He was Excellent! Great service...thank you! more

I made two trips to the store to look at new dishwashers. Russ showed us three models which would fit our needs very well and was careful to explain the differences. I am very happy with our choice. more

when we went to purchase a washer, Bob G. was very helpfull & informative. when washer was being delivered they called to let me know they were on their way. very courteous,professional and fast installation of my new washer. This is not our first purchase from here they have all gone smoothly, very satisfied customer thank you more

We have had two experiences with Dick VanDyke. One was excellent the other has been pretty dismal. The first experience led us to purchase a new washer, dryer, and dishwasher from them for a new house we are moving into. We liked our stove from our first house so we wanted to bring it with us. One problem, we were moving from Natural Gas to LP service. They were unable to make the service trip with the install trip. The logic being installers do not require the training a true service man does. OK fair enough. Things seemed to be going good when the service man called and said since he was working in the area he wanted to verify whether he would be able to complete the repair or would need to order a part. Also a good sign. As it turned out the part needed to be ordered and there was some question as to whether the part would be avaliable. (OH OH) It seemed that it took a few more days than would be expected to get the call that they could order the part. So we had to wait for the part to be delivered(before mothers day) Finally with Memorial day approaching we called to find out if the part was in yet. The lady who took my call seemed somewhat shocked that this issue was still outstanding but since the parts department wasn't answering she told me she would call back that day. The following Tuesday not having received a call I finally called back, same routine although they did call back later that day and scheduled to come out the next day. The service man came out and installed the part but was unable to hook up the stove because there was another part that he did not have in his truck. This part was a very basic coupling and I had some in my shop that I was able to install and hook up the stove. Unfortunately he did not inform us that the stove and oven would require aditional adjustment. The stove seems to be working in a reasonable fasion but given the large flame coming through the side vents of the oven I would consider it rather dangerous to use the oven. Cost of the service call seemed rather high. more

Nice job all around more

Lyle showed up alone to install a washer & fryer that was to go down the stairs into the basement. We were not asked any questions at the DVD store that would have aided Lyle in his preparations. He called around looking for help at a time when staff were not available. Nevertheless he persevered and got someone over to our house and got the moving completed very quickly. An unpleasant rescheduling was unnecessary due to Lyle's patience and determination. He was also a pleasant person. more

I purchased a washer/dryer stack unit for a rental unit. A substitute unit was installed--not the one I purchased. When it quit working less than 2 years later, I called the DVD service dept. No one told me that the $25 service fee was due when the technician arrived. He called me and threatened to call a lawyer if I did not pay immediately. I told him that I would take payment to the store asap. He was not satisfied. Also, BEWARE--the 5-10 year warranty is simply not true, and DVD would not do anything to help me contact the manufacturer about backing their product, and DVD would not even talk to me about backing the products that they sell. I had a previous bad experience w/DVD and vowed to never do business with them again, but a renter with twin babies who needed a washer ASAP made me go to DVD because they could deliver sooner. That was the only good thing that they did. Never again, no matter how desperate my tenants are. RESPONSE FROM Dick Van Dyke Appliance World: I've researched your service history and found that my call center representative notified whoever called in to schedule service that payment was due at the time of service. Your service request ticket states that whoever they spoke with said they would be paying with a check when the service technician completed the repair. We offer many different types of payment arrangements for landlords to prevent this type of situation. We only ask that our landlords make prior payment arrangements with our company before they request service. I do apologize that our technician requested payment at the time of service, but my records indicate you agreed to pay for the service when the repair was completed. Again, I apologize and hope to earn your future business. Sincerely, John Shepherd Sr. Vice President Dick Van Dyke Inc. more

We purchased a side by side Whirlpool refrigerator in 2011. Within the year, we had two repairs on a freezer line that kept freezing up. Three weeks ago, the fan started making awful noises. Called in for a repair. Tech came out the next day and said he'd order a new fan. Week or more later he arrived with new fan, but turned out it was the wrong fan. Said he'd have to reorder. This was Friday before Memorial Day weekend. Friday night the ice thawed, the refrigerator warmed up. Saturday morning I had a mess. All of our food is stored at a neighbor's house. We're living out of ice chests. If on the initial visit the tech had expedited the delivery of the fan and if the correct fan had been delivered none of this would have happened. As it is we had to cancel our weekend guests because there was no way we could entertain with no refrigerator/freezer. It is now the 4th day of not having a refrigerator. more

We were quite pleased with Lyle and John's friendliness and expertise as they installed our new GE dishwasher. They were right on schedule and did the job quickly and accurately with no mess!!!!! more

Chris was the installer of some of our new appliances, he was very helpful and courteous. more

This is my third association with Dick Van Dyke. As usual they surpassed everything they promised. Great showroom, friendly service, quick delivery and installation. The latter was not easy as the old appliance was a relic, difficult to remove. But the removal and installation of the new appliance went quickly and well. Can't ask for anything more. more

Easy to purchase, quick delivery and set up! Chris did a great job! more

Nice appliance,would recommend to anyone,i checked around and this was best buy,easy to buy at the store,no problems for delivery. more

Replaced 8yr old Whirlpool front loader following service call - was able to apply charge toward new washer. Sales staff was great. Knowledgeable about products - very much in line with on line reviews of different makes/models - very helpful with selecting new. Delivery/installation was 30 minutes - Richard was great/courteous and knew the machine. This is our 4th appliance from Dick Van Dyke and will return for next. more

Lyle and Jon just left after installing my new washer and dryer.... I couldn't be more pleased. They were friendly, helpful, and even tho the installation was difficult,,, and I ran them behind... FOR THIS I WANT TO APOLOGIZE....they never acted rushed..made some wonderful suggestions to correct the problem, then did it. I always buy my appliances at Dick Van Dyke and have yet to be disappointed in the service. Thank you for hiring such wonderful young men. THEY ROCKED... more

I had a microwave and dishwasher installed on two different periods of the same morning. Microwave install went fine without much problems. He cleaned up his mess and was out in a timely manner. The dishwasher install didn't go as smoothly. The installer seemed a bit in a hurry and didn't do as professional of a job. He made a bit of mess and didn't completely clean up the mess he made. Very disappointed in that. One thing I didn't like too much was the fact they suggested they replace a connection hose. I am okay with that and wish when I initially purchased the item, it came as part of the package. I was not to happy to write out another check for that part. more