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Dick Van Dyke Appliance World

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3800 Wabash Ave
Springfield, IL 62704

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(217) 718-6723
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Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Reviews
( 690 )
( 124 )
( 12 )
( 91 )
( 120 )

Best

Positive experience thanks to Salesman Greg and Aaron who delivered out GE Artistry white stove. Both men were cheerful and helpful. They each get an A for customer service. Aaro...

Worst

The salespeople worked with were very knowledgeable. I know that it cost a little more than going to the box stores but with the warranty I felt it was worth it. The issue I ...

Very considerate employees who work hard to please their customers. 8/3/2013

There was a problem with my new dishwasher. The Dick Van Dyke employees tried to get some positive results from the manufacturer, and when that didn't happen, they replaced my dishwasher with another brand of my choice. Problem solved:) more
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Leaking gas after installation 8/2/2013

Had a new range delivered and hooked up. The installer was very nice and said that we might experience a slight gas smell initially. After 6 days we could still smell gas. Pulled the range out and soap bubble tested the connections and sure enough, we had a leak. In fact where the leak was located the connection was loose enough that you could turn it by hand. Obviously, I'm VERY disappointed that the installer didn't check and ensure that everything was leak tight before leaving. This could have very dangerous consequences! more
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Excellent customer service 8/2/2013

James and Sean were excellent. The answered any questions I had before I could even ask them. They were friendly and well knowledgeable. They were also quick. They finished installing 3 appliances in alittle over an hour. I am a repeat customer and will Continue to be as long as you have employees' like them. more
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Purchased a dryer 7/27/13 7/31/2013

Very happy with our experience with Dick Van Dyke Appliance World in Champaign, IL. Our sales rep Paul matched a price that Lowe's offered which was nice and then the delivery guy on Monday was in and out in no time on Monday. The new GE dryer works great and we are satisfied customers. more
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Found the replacement freezer within five minutes in the store. 7/29/2013

Stopped in on a Saturday evening at closing time, staff stayed a few minutes to find us the right upright freezer for us at the best price. In and out of store within fifteen minutes, delivery on Monday. Nice experience. more
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GE Profile 07/27/13 7/27/2013

Installer Richard moved our old fridge to the garage and installed our new GE Profile. He was early (yeah) friendly helpful and great at his job. He took time to show us how to use the new fridge, pointed out some of the features of our new fridge. Very pleased with our experience. more
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Love my new refrigerator! 7/25/2013

Appreciate the assistance provided by Andy during the sales process. He answered all of my questions which helped me select the brand/model that best fits my needs. Also really appreciate the excellent service Richard provided with the delivery. He did a great job moving out the old frig and installing the new one in an efficient manner. He also took the time to explain the settings/controls to me and point out important items. Overall, a very good experience! more
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Very poor service. 7/24/2013

My husband bought me a dryer as a surprise as ours was broken. He paid to have it delivered, installed, and the old one hauled away. They delivered it and then the installer told my husband he 'couldn't install it as he didn't have the right tools.' He offered no recourse to my husband other than stating my husband had to call a plumber, at our own expense to install it. The installer left, stating he'd be back to pick up the old dryer that same day. When the plumber from another company arrived, he alerted my husband to the fact that the installer left the gas ON. Further, the plumber stated how easy it would have been to install the new dryer had the Dick Van Dyke installer had a wrench. The installer has YET to pick up the old dryer after numerous attempts by my husband to have him come get it. FURTHER today, when they FINALLY arrived, they had the audacity to state they were going to charge us a fee of 39.00 after this fiasco. The old dryer is still in my basement. They have not apologized for exposing my family to an open GAS line. They have not offered to refund the plumber's fee. They have not called to apologize for our poor experience. They have not offered to refund anything. I just got off the phone with them again. Now, they are going to 'research' what happened and call me in the AM. I do not suggest this company. At. All. more
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Great Service! 7/23/2013

I recently bought a refrigerator @ Dick Van Dyke, & was very impressed by the service & quick delivery. Saleswoman was very helpful too! more
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Sales Person, Greg Butler, was very knowledgeable about your products. 7/22/2013

Our deliver and installation employee, Richard, was very helpful with moving my old appliances to a new location in our residence. He was kind and professional while dealing with the heat index of over 100 degrees. more
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I don't typically write reviews... 7/20/2013

Entire transaction was smooth and effortless. Everyone I had any contact with provided excellent customer service, with a smile and great attitude! Richard delivered fridge and freezer on the hottest day of the year (so far) with high humidity too, of course! He had to take freezer around to back side of house through yard to get to basement door - he installed freezer while I emptied refrigerator upstairs. He was able to get new fridge in without much trouble, but he had to remove inside door and outside hinges to get the old fridge out, as well as taking the doors off the fridge! All this was completed without a single complaint, and his entire attitude was as if this was not a bother at all! As far as I am concerned, Richard went above and beyond EXCELLENT customer service! I would most definitely recommend...and will use again. Thank you, Dick Van Dyke Appliance World! more
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professional, careful efficient installation 7/19/2013

In spite of the hot day, Richard took care to assemble the washer & dryer with the bases in the truck beginning on that while I was on my way home from work. In a short time, he had finished that, unhooked out old appliances and within an hour total, had the new ones installed. He was very careful to move the machines in the doors without banging the door jams or the walls. I appreciated his professional, yet personal manner. He represented the Dick Van Dyke company very well. We have purchased several appliances through you over the years and plan to do so again if the need presents itself in the future. more
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Great company 7/19/2013

We have purchased many appliances over the years from Dick Van Dyke and have never been unhappy. more
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New Frig 7/18/2013

We purchased our second refrigerator from Dick Van Dyke (SPFLD) and we are very pleased. Michael, the sales associate and John who delivered our frig were very kind and professional. I would recommend a 100%. I like the no pressure sales floor and the sales team was readily available to answer all questions. (The other stores have sales people who follow you from appliance to appliance pressuring you to hurry up and buy)) We will be back to purchased further appliances from Dick Van Dyke. Thank-You. more
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Service and sales are excellent. 7/17/2013

Service representative has done a good job in repairing our old washer. Prompt service at a reasonable price. That's why I preferred Dick Van Dyke for my new purchase. The sales representative was very good at explaining details of the various brands and models.The price was also attractive compared to other stores. The installer did a very good job in installing the new washer and explaining it's operation and warranty coverage. Overall your team deserves an excellent rating. more
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overall experience - very positive 7/16/2013

Both my sales person - Greg Butler and my installer - Jon , were very nice to work with and Jon was very professional and efficient. I will definitely keep buying from Dick Van Dyke! more
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Great delivery team 7/15/2013

I got a phone call from Richard stating he and Shawn would be delivering our appliances in about 30 min. They were there right on time and brought our appliances into our new house, which is under construction. Richard advised me to the best location for them since the cabinets would be coming this week also. Richard had the lines we needed to hook up the appliances. more
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Always use Dick Van Dyke for our appliances at home and rental property. Always satisfied with products, store service, deliver and any home repair calls. 7/15/2013

Chris delivered our new washer/dryer combo to the income property today. The combo looks great. Chris unloaded and placed the combo right where we wanted in the garage so that our contractor can install it later. Thank you Chris - good job. more
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All We Do Is Appliances.

Owner Message

  • Dick Van Dyke Appliance World is an appliance business in Springfield, IL. When you need a new appliance or when your current appliance needs repair, you need our reliable service!

    Buying from us gives you access to a wide selection of top-quality products, knowledgeable salespeople, professional installers, financing options to fit your budget, competitive pricing that you can afford and a great repair department. Our service department provides highly trained appliance repair technicians, a well-stocked parts department and customer service by people who care.

    Products we offer include:

    ? Washers and dryers
    ? Refrigerators and freezers
    ? Dishwashers
    ? Microwaves
    ? Ovens, cook tops and ranges
    ? Central vacuums
    ? Vent hoods

    We are the home of the $25 service call! With more than 40 brands of appliances and parts in stock and same-day service, you can't beat using Dick Van Dyke Appliance World for all your appliance needs. Whether you are a homeowner or contractor, we have the service and selection to get the job done.

    Call Dick Van Dyke Appliance World today for more information.. Central Vacs|Commercial Accounts|Commercial Appliances|Delivery & Installation|Emergency Services|Financing|Household Appliance Repair|Household Appliances|Residential|Same Day Services|Service Calls

Additional information
  • Hours: Sun Closed;Mon: 9:00 a.m.-8:00 p.m.;Tue: 9:00 a.m.-8:00 p.m.;Wed: 9:00 a.m.-8:00 p.m.;Thu: 9:00 a.m.-8:00 p.m.;Fri: 9:00 a.m.-8:00 p.m.;Sat: 9:00 a.m.-6:00 p.m.;
  • Payments: American Express, Cash, Discover, Visa, Master Card
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