top 10

Dick Van Dyke Appliance World

Claim
marker

3800 Wabash Ave
Springfield, IL 62704

marker
(217) 718-6723
Incorrect info? Correct your listing
Photos
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Dick Van Dyke Appliance World - Springfield, IL
Reviews
( 690 )
( 124 )
( 12 )
( 91 )
( 120 )

Best

Positive experience thanks to Salesman Greg and Aaron who delivered out GE Artistry white stove. Both men were cheerful and helpful. They each get an A for customer service. Aaro...

Worst

The salespeople worked with were very knowledgeable. I know that it cost a little more than going to the box stores but with the warranty I felt it was worth it. The issue I ...

Great service! 7/4/2013

This is the second time this year that we have bought from dick van dyke. We love the products, the warranties, and the sales people. Lyle, the installer did an excellent job and is very friendly. more
Reply | Report abuse |

Great salesperson, Russ Wolf. Delivery team also great, John and Sean. 7/3/2013

My only complaint is that the washer and dryer were to be delivered on Monday, 7/1. We waited all day for the delivery. I finally called the store. Russ did some checking and found that when the delivery truck was being loaded it was discovered that the dryer was damaged. We feel that we should have been notified when whoever discovered the damaged dryer. Instead it took us calling Russ and him calling whoever. We wasted an entire day of our vacation. more
Reply | Report abuse |

Great choice for large appliances 7/3/2013

We have been buying our large household appliances from Dick Van Dyke for over 10 years. We are pleased with their selection of appliances as well as the knowledge of their sales, delivery, and repairmen. We just had two new fridges delivered by Jon and Sean who were efficient and friendly and gave me important information about the appliances. more
Reply | Report abuse |

Outstanding!! 7/2/2013

I have had such nice experiences with Dick Van Dyke Appliance World and employees, two in particular Chris who brought my Frigidaire Stove and installed it and Richard, who recently relocated my Frigidaire Freezer from the garage to the utility room. They both are 5 star employees to me. I would highly recommend the services received to any of my friends and family. more
Reply | Report abuse |

Good installation...then problems but redeemed themselves 7/2/2013

Needing a new dishwasher, I went into the DVD showroom as all of our appliances have come from there. I received quick service and walked out with model numbers of a couple of options and prices. I was able to purchase the one I wanted over the phone. Delivery is always a problem as the window of time can be wide. I did appreciate the phone call before delivery, though. Installation went well but installer did not check to make sure the dishwasher drained before he left. Unfortunately, the dishwasher did not drain and a second service person needed to be called...after hours. It was taken care of by the end of the day but it was a long process. After a few phone calls to the service department, DVD did work with us to make sure it was taken care of right away. Considering we have purchased all of our appliances from them, this was just a hiccup that was early remedied. Yes, I will recommend them again. RESPONSE FROM Dick Van Dyke Appliance World: I apologize for the inconvenience we caused during your most recent purchase. We appreciate your patience throughout the installation and service of your new appliance. We value you as our customer and hope to earn your future business. Thank you again for shopping with our company. Sincerely, John Shepherd Sr. Vice President Dick Van Dyke Inc. more
Reply | Report abuse |

Well done 6/29/2013

Chris did a great job, a quiet job and a clean job taking out the old dish washer and placing the new one in its place. He works quietly and gets right to the job with very little interaction. He greets the customer and gets right to his work. We like that and appreciate the quality of the work done. Thanks Chris for finishing the job well. David and Darlene Noden more
Reply | Report abuse |

From the repairman to the seller at the store to the owner - everyone was unbelievably nice. 6/29/2013

I bought a washer at another appliance location right after moving to central Illinois (did not know about appliance-world till too late). The washer broke down in less than 5 years (it seems the washer suffered from a power surge during a storm). Appliance World tried to repair it but there were way too many things wrong with my washer. The repairman (Rick, #402 -extremely nice and very efficient) contacted John Shephard and explained my problems and that I was wanting to quit trying to repair my washer and buy a new washer. John gave in store credit for the new parts (they were removed from the still broken washer). I went to the Appliance World where Darrell Haslett sold me a new washer. Darrell was also very nice and did not try to get me to buy any specific washer. He answered all my questions and let me make my decision as to what I wanted to buy. I would recommended Appliance World for both repairing appliances and for buying a new appliance. more
Reply | Report abuse |

It has been a wonderful experience working with Dick Van Dyke Appliance World in Decatur. The service was awesome and I will definitely recommend this store to others. 6/29/2013

I am especially appreciative of Delaina who was very patient with me as I made several trips into the store looking for specific features on four appliances. After making the purchases of a refrigerator, gas stove, microhood and dishwasher, I ended up a couple of times delaying the delivery of the appliances because the remodeling of my kitchen wasn't ready to accommodate them. Jon delivered the four appliances by himself (quite a feat with the refrigerator!) and was extremely courteous in his manners and very professional in his work. Thanks again for all your help! My kitchen is looking beautiful! more
Reply | Report abuse |

New Speed Queen Washer & Dryer purchased 6/29/2013

Old washer died on Tuesday, new installed on Friday. Russ in Bloomington did a great job in explaining the difference in washers and Richard was prompt and efficient in delivering both. So glad we stopped in. more
Reply | Report abuse |

Aaron was on time and the ice maker repair was quick. It works great and does not leak anymore. 6/28/2013

I have a four year old GE side-by-side refrigerator. The ice maker was leaking water( which turned to ice) inside the freezer. The appliance is still under warranty and I saved over $150.00 on this repair. Dick Van Dyke repaired it without delay or hassle. more
Reply | Report abuse |

I ordered of $5000,00 in applicances. Regfrigerator, stove, and a microwave to go above the stove. 6/28/2013

When ordering these items I told them I needed the specific measurement specifications because my contractor is making custom made cabinets and counter tops and needs to know the height, width, etc.so the appliances would fit. They printed off the spec sheets and I handed them to my contractor. The width of the refrigerator on the spec sheet said 35 and 3/4 inches. When delivered I showed the delivery folks where the refrigerator would be placed. They said it didn't look like it would fit. We went back to their truck and they measured 36 and 1/4 inches. All cabinets and counter tops had been measured, ordered, made. I would have to remove three cabinets and have them recut. I would also have to have the counter tops next to the refrigerator recut. I went to Dick Van Dyke and explained the problem. Their spec sheet didn't match the appliance. They were willing to show me other refrigerators but they had none smaller with the water and ice service on the door. I simply asked for my money back and waited. When the check came to me it was $287.77 short. Dick Van Dyke said this was because I canceled the order. I explained that I didn't want to cancel but it was their fault for not providing the right measurement. In tact I never took delivery of the appliance since it was never taken off the truck. Dick Van Dyke seems to be adamant in keeping the money. I would not recommend them to anyone and will go out of my way to tell people not to do business with them. more
Reply | Report abuse |

Very happy with the service and Chris who installed it. 6/27/2013

Chris was very professional and installed our new washer and dryer and removed the old system. I would recommend Chris to anybody. more
Reply | Report abuse |

Chris delivered and installed our new washer & dryer 6/24/2013

We were very pleased with the service when we bough our new washer and dryer. Chris delivered and installed the washer and dryer. He was very professional and considerate. more
Reply | Report abuse |

Excellent Service 6/23/2013

I received excellent service from the sales room to the delivery of my new stove. The delivery team was especially professional and friendly. They called in advance to let me know they were on their way. Once here- they did an excellent job.The team was Jon and Sean. more
Reply | Report abuse |

THE place to buy your next appliance! 6/22/2013

After a flash flood bubbled up five feet of water in our basement our washer and dryer were DONE. I went to Dick Van Dyke Appliance World in Champaign, IL (online) and contacted Darrell via e-mail. He helped me through e-mail purchase our new washer and dryer and options. They held my machines while I had my plumber install supply and drain lines to our second floor so a flood won't hurt them ever again. Darrell kept in contact with me as I changed my mind about options and delivery and installation date and time. Excellent communication really made me feel important as a customer. My plumber pushed my job back a week and so Dick Van Dyke continued to hold my machines. When the plumber finished my machines were delivered and installed quickly and efficiently. The most excellent service all the way from point of sale to delivery and installation. Five stars is not enough for this wonderful company! Please buy your next appliance from Dick Van Dyke Appliance World in Champaign, IL! My experience with them was stellar and I'm sure your's will be too! more
Reply | Report abuse |

Great set 6/22/2013

Just walked in and they were very helpful. Purchased the washer & dryer on the spot. It was delivered and installed the next day. The technician was super great. Love this set. more
Reply | Report abuse |

Excellent 6/22/2013

Jon and Sean were excellent delivering, setting up, and explaining how to correctly use the washer and dryer. I'm 93 and deeply appreciate their patience. more
Reply | Report abuse |

Bought a New GE washing machine 6/22/2013

Sales personnel were very helpful, knowledgeable, and friendly. Our delivery person, named Harold, was just as friendly, helpful, and did an excellent job installing the new machine and hauling the old one out. Will certainly return the next time we need another appliance. more
Reply | Report abuse |

Our store salesman and Richard the delivery man were both terrific 6/22/2013

Our sales person was very helpful in helping me make up my unsure mind. The sales process and paperwork process were pleasant. Then the delivery process went off without a hitch as I was in a hurry with guests coming. Go there you'll like your experience. more
Reply | Report abuse |

Excellent Service and installation 6/22/2013

Richard was extremely helpful and caring. We bought a deep freeze and he really took pride in his work. We will defiantly recommend Dick Van Dyke to our friends and family. We were very satisfied the delivery. more
Reply | Report abuse |
< Previous 27 28 29 30 31 32 33 34 35 36 37 Next >
Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021

All We Do Is Appliances.

Owner Message

  • Dick Van Dyke Appliance World is an appliance business in Springfield, IL. When you need a new appliance or when your current appliance needs repair, you need our reliable service!

    Buying from us gives you access to a wide selection of top-quality products, knowledgeable salespeople, professional installers, financing options to fit your budget, competitive pricing that you can afford and a great repair department. Our service department provides highly trained appliance repair technicians, a well-stocked parts department and customer service by people who care.

    Products we offer include:

    ? Washers and dryers
    ? Refrigerators and freezers
    ? Dishwashers
    ? Microwaves
    ? Ovens, cook tops and ranges
    ? Central vacuums
    ? Vent hoods

    We are the home of the $25 service call! With more than 40 brands of appliances and parts in stock and same-day service, you can't beat using Dick Van Dyke Appliance World for all your appliance needs. Whether you are a homeowner or contractor, we have the service and selection to get the job done.

    Call Dick Van Dyke Appliance World today for more information.. Central Vacs|Commercial Accounts|Commercial Appliances|Delivery & Installation|Emergency Services|Financing|Household Appliance Repair|Household Appliances|Residential|Same Day Services|Service Calls

Additional information
  • Hours: Sun Closed;Mon: 9:00 a.m.-8:00 p.m.;Tue: 9:00 a.m.-8:00 p.m.;Wed: 9:00 a.m.-8:00 p.m.;Thu: 9:00 a.m.-8:00 p.m.;Fri: 9:00 a.m.-8:00 p.m.;Sat: 9:00 a.m.-6:00 p.m.;
  • Payments: American Express, Cash, Discover, Visa, Master Card
badge