Dick Van Dyke Appliance World

Will use again and recommend more

I brought a fridge and range, which were delivered and installed by Jon and Sean. To my dismay, I learned the contractor installed my cabinets incorrectly and the space was not as large as it should have been for my new fridge. Jon was able to find a way to install it in the space. I only wish my contractor was as courteous and efficient as Jon and Sean! more

This was the third time we've purchased an appliance from DVDAW in the past 2 years. Each time, the service in the store and the delivery staff have been very helpful and friendly. This time we had Richard for our delivery man and he was also very considerate of our home and with moving our old fridge into the garage and moving our new fridge into the kitchen. He also answered all our questions. Thank you! more

We had looked for quite a while at a variety of store for a new refrigerator and gas range. Greg was very knowledgable, helpful and especially patient with us as we finally settled on our Frigidaire Gallery range and refrigerator. On day of delivery, Sean and Jon went above and beyond removing our old appliances, maneuvering them out a tight door and installing our two new ones. It was a great experience overall and I highly recommend. Thanks! more

We were impressed with the quick response from the actual sale to delivery/installation. (Purchased in the p.m., delivered/installed the next a.m.) more

Very quick service. Nick did a good job checking out our old washer,& giving us a price for repair. Repair cost were about 1/2 of new so we went new. Delivery the next day! more

Our delivery/set-up person, Richard, did a great job. Was on time, set-up no problem and explaining all was great! Very personable and professional installer. Thank you. more

I chose DVD mostly because of the warranty. The price was the same at other stores but an extended warranty would have been hundreds more. Delivery & installation was very quick. Also avoided sales tax by having it installed. I'm hoping this dishwasher last's longer than the last one! more

We were pleased with the courtesy and professionalism during our product installation. Jon and Sean did a good job. We are pleased with our appliance. more

Jon & Sean did a great job on putting in washer, only hitch was ordered a gas dryer and wearhouse out an electric one on so coming back today with the gas one. only reason total experiance a 4 more

Jon and Sean brought out my new dishwasher. They removed the old one and hauled it away and connected the new. They were fast and courteous!! I will definitely by from DVD again!!!! It was a great experience from the salesman, Paul to the installers, Jon and Sean!! What a great place to do business. And I was able to get my item delivered the very NEXT day!!! That is a huge Bonus!!! more

Lyle did an excellent job installing our new washer. more

Between the great service from Delaina and the speedy and pleasant delivery from Chris, I cannot say enough good things about Dick Van Dyke Appliance World! You have my business for all of my family's appliance needs! more

Richard from Dick Van Dyke's came to move our fridge to our new address because the movers would not move it because of its size. Richard came, moved it to the new address and found that he would have to do some fancy maneuvering to get it in. He worked with it until he got it in. We are so appreciative of everything he did. Kudos to Richard, our hero of the day! more

Staff in store extremely helpful. Prices competitive. Product choice and quality excellent. Unit delivered and installed damaged. Required reorder and reinstallation....additional damage of dented kickplate and pinched gaskets on DW install, however original dented top problem rectified with second unit. My husband loosened screws and corrected pinched sidewall gaskets. Service man obviously upset by not knowing details of Stove install, conversion to LP etc. It was his end of day job and he had not anticipated a full conversion to LP on this slide in stove. It was obvious he was upset while he continued to complete the process. Final outcome is products were well represented and as chosen and I am completely happy with end results. RESPONSE FROM Dick Van Dyke Appliance World: Thank you for notifying us of your service experience. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, its important for us to know. Im sorry that you received service that prompted you to contact us, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, Ive notified the proper department of your concerns. Your patronage is important to us, and we hope that youll continue to give us opportunities to serve you. I realize that we let you down this time, but hopefully we might earn another chance in the future to show you how the sales/service process is suppose to work. Thank you again for bringing these matters to my attention. I assure you this will be rectified. Sincerely, John Shepherd Sr. Vice President Dick Van Dyke Inc. more

I recently purchased a dishwasher and washing machine from DVD. Bob did a great job explaining all of the features and helped make sure the appliances I selected would meet my needs. When the appliances were delivered, James did a great job making sure that they were installed correctly even when the location of the existing water/drain lines offered a few installation challenges. He worked efficiently and was very courteous. more

I recieved excellant service from each person I had contact with, from the reapair man, the sales man and especially from Lyle who installed the refridgerator and repaired my water line. Everyone was polite and cordial. Thank you! more

Purchased a dishwasher this week and had it installed Friday by Aaron. I am totally pleased with his work. He was running late and keep me informed. I was his last job for the day and he ran into another problem with my unit. The tile floor was too tall to remove the old dishwasher easily. But in spite of the extra time it took he was able to remove the old one with no damage to our floor. He was pleasant even though I know he was tired and ready to go home. I wanted to give a thumbs up to a great representative for your company. more

Very Satisfied. Will purchase again from Dick Van Dyke. more

Purchased new dishwasher. Salesperson (angie) did a great job explaining different products in helping us decide upon the right dishwasher for us. Richard did an excellent job in removing the old dishwasher and installing the new one. more