Computronics

Very dissatisfying experience at Computronics. Poor customer service, poor quality work. Would not recommend to anybody, have been advising friends and family to stay away from this store. Pros: nothing Cons: disrespectful of customers more

I have used Computronics two times in 2 years and have been very satisfied with the service with my computer. I will definitely use them again and recommend them to whoever wants their computer fixed at a reasonable price. more

These folks are great. Very fair, very fast. They seem to care about the customer. I've been referring people to Computronics. Pros: fix your problems quick and efficent Cons: absolutely nothing more

This place was recommended by a friend and they did a good job, there was a little delay waiting for parts but they delivered the final repair on time for a good price. I would use them again. more

I was TRICKED by their high reviews, of which I believe 95% are clearly written by them! I find it suspicious when I see constant rave reviews all saying the same thing, none saying anything negative. I believe the owners of Computronics do not give customers the respect they deserve, and pay hard earned money for. \r \r Hey, they roped me in. But don't let it happen to you. I took my computer in for a reformat and its been nothing but problems since. I had to endure being hung up on and spoken to like I was a nusiance for even questioning their work, and when I got into the store was pointed at while the owner refused to talk to me directly but talked at me incessantly without stopping. I was told they would fix it for no charge, then told I had to pay another $45 on top of the $160 I originally paid them, plus the time I wasted in the process. \r \r Stay away. I'm on a mission to not let Computronics continue to fool people with what I believe is self-penned praise on various websites. I'm hoping they will learn that you don't get repeat customers by treating them poorly. Cons: Poor treatment. more

Absolutely wonderful service, not only affordable and polite but QUICK! Not having to wait weeks to get your computer back is amazing! Everything explained so that even I could understand them! I would refer everyone to them 1000%. THANK YOU GUYS!! Pros: best of all very good people more

I don?t believe the customer is always right. But if the customer is asking to understand what was done to their computer and why its not functioning the way it should after ""repairs"" of over $150, I dont believe that customer deserves to be verbally assaulted. I also believe that a business owner should have good customer service skills, which involve not only talking to the customer but listening to what they are saying, a quality I did not find in the owner of Computronics. In reviewing the work performed by the technician, I caught him telling me 2 things that were untrue. First, that when he reformatted the hard drive he used ""the disk I provided"" to reinstall windows, so he didn't know why it wasnt working. I did not give them a disk. Second, that the windows version they installed was ""the latest version that came out"". That was untrue, because the version that he installed in February of 2008 did not have Service Pack 2, which all releases subsequent to 2004 do have. I believe they use one very old version for installation. From my experience I do not believe they see the high value in retaining customers or see the value in getting repeat business, and how detrimental being rude is to those cash flows. \r I believe that for every 30 positive reviews, only one are written by a customer and the rest by Computronics employees. I highly recommend that you STAY AWAY FROM COMPUTRONICS at 11755 WILSHIRE BLVD!! more

I had a terrible experience at Computronics on Wilshire Blvd in West Los Angeles. The owner was extremely rude, very unprofessional, and wanted to charge me an extra $45 for doing additional work because the first work that was done was not done properly. I will never do business with Computronics again, and I recommend that you look carefully at the ""positive reviews"" that are posted on this an other sites, which I believe were all done by employees of the company. Pros: nothin Cons: rude, unprofessionable, sexist more

Ten different tech support people somewhere on the other side of the world couldn't get a clue what was wrong with my computer after probably 18 hours worth of wasted time and effort. All they could suggest is that I buy new stuff. The guys at Computronics figured out what was wrong with my computer in a few minutes and fixed it the same day with no additional parts needed. I recommend them. Pros: personal service, validated parking more

EXCELLENT SERVICE AND GREAT PRICE. MY LAPTOP WAS REPAIRED IN 24 HRS! WITHOUT ANY HESITATION COMPUTER WAS REPAIRED EVERYTHING WAS CLEAR AND ACCEPTABLE.\r I called a company and to get it repaired i was quoted $450 and this was for a four day repair\r i am thankful for finding them and i would recommend them to anybody with any electronic or computer problem. Pros: Value, Service, Duration of the repair more

I brought my computer in to have it re-formated and got it back just a few hours later. Somehow my computer had gotten a serious virus. Computronics made it like new. \r \r Terry more

Custom built computer to my specs still running after 4 years. Very satisfied with performance and found them ready to help with small problems (CD stuck in DVD drive removed in 2 minutes). I look forward to my next purchase at Computronics. Pros: very highly recommended fast job more

Best same day service , they fix all problems and computer is running much much better . They charge me really 1/3 of geeks from dept store . I can not believe that how fast they work and every thing is working much better. I trust them and take all my job to them. Pros: best job more

I want to let everyone know. That this computer repair store is fantastic. The staff is very helpful and knowledgeable in getting your computer repaired. I been going to this computer store for about 5 years. I don't mean about computer repair problem. But they do sell other computer accessories. I highly recommend this repair store for your computer needs. Pros: Great computer service and staff are very friendly and helpful Cons: Need a larger space in the office. more

At first I, like many other people in the city would take my computer to Best Buy (Geek Squad) for repairs or upgrades. The reason is simple, I dont trust anyone. \r \r Geek Squad was always a headache on multiple levels. The last time I went there they charged me $275 because they said I had a virus. The computer had to be completely erased and reinstalled with a fresh operating system. They then put a windows program, which was not genuine and this lead to the demise of the computer altogether.\r \r Jacob, the owner of Computronics, saved my computer and charged me a fraction of the price. He gives quality service and is very nice and comprehensive. I will never take my computer anywhere else. Seriously, Computronics is a hidden gem. more

Computronics is the most trustworthy computer repair, service dealer hands down. The trees showers great fruits at Computronics. Jacob and his entire staff were beyond informative they took the time to educate me on my own computer. I am not a savvy computer person by any means. Jacob and his entire staff understood that fact and did not make feel awkward about that fact. Jacob is a genius at what he does and he is a genius that enjoys what he does. As long as computronics is is business i will forever be a customer, no matter where I am. The mold was broken with Jacob and staff at Computronics and I urge you to go to Computronics. Even if you are not in need of repair or service. It is a wonderful experience!!\r Thank you, Jacob, Ricardo and Fabi!!!\r Forever a customer!!!\r Tosca. Pros: best more

I heard many good things about them but , when I went to there . I found out all were truth . They are group of Nice people and friendly and very informative . They want to help in every way to make you happy .\r Excellent Service, Nice people ,prompt , save me lot of money ,recommend them to everybody . I will go to them for all my purchase . Pros: Excellent Service, Nice people ,prompt , save me lot of money ,recommend them to everybody more

A great store! Great friendly service! I was refer by other happy customer .\r They can solve any problem and get you anything you want! Saved me more than once! Made a super computer for me! it is workingsuper and I am very happy with them . Pros: A great store! Great friendly service! They can solve any problem and get you anything you want! Saved me more than once! more

In a city and time where everything is corporate and you feel like a ""number"", this place reminds you what \r a neighborhood store was like growing up. My lap top was a complete mess and Jake fixed it. He built me \r a new desk top and also fixed the lap top that belongs to my wife. They fix everything! The best place on the west side!\r Tom Marvich\r Keller Williams Realty more

Very prompt service with reasonable prices. Friendly customer service. They repaired my hopeless case and saved me from buying a new computer. more