I found the perfect dress, a dress that was everything I imagined it would be. My sales associate was friendly and nice. I ordered my ""perfect dress"", a dress that was ordered a size bigger and two inches longer, what I received was everything but that. My dress was ordered in May and arrived in September, much to my disappointment it was two inches too short, just like the sample dress that I had tried on. The head of alterations came to my room and agreed that it was not the correct length, the length that was specified when ordering, another gown was ordered. The second gown came in and again it was too short, later I was told that the original dress that I tried on was the longest length, but the dresses had been coming in at different lengths and not their true length, ""not my problem"", was not informed this until the third dress was ordered. I asked to speak to a manager and emphasized the fact that this should be a ""happy moment"", I asked for a full refund, due to this being several reorders with no resolution on the length, she agreed, but then talked me into trying the dress on again, she brought in an alterations associate who said the dress fit perfect, except for the length, she agreed to alter the pickups on the dress to make it work, while the other associate wanted to order another size bigger for comparison. Needless to say they did not alter the other dress, I came to my appointment with the larger dress hanging , which was of coarse sloppy and big. Again, I said,""this has been an aweful experience and I want my money back, you have not fulfilled what you said you would do"", the wedding shoppe refused and put the responsibility back on me, stating ""you have a choice between the two dresses"", but neither were the proper dress in which they had given their word that it would be. Do not shop here if you want a memorable exprience for you as well as your family and friends! Management as well as the alterations staff were rude and dishonest.
Pros: Friendly and informative sales associate when purchasing the dress!
Cons: Very dishonest management as well as alterations staff. When complications arised, several different explanations were given, all very different, most importantly, management was rude!
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