Our encounter with Roto-Rooter began when we bought a dishwasher from a national ""big-box"" home improvement store. Roto-Rooter was dispatched to do the installation.
John arrived in the early part of the window that we were quoted, after calling to let us know that he was on his way. He arrived promptly, and found himself having to deal with some unexpected issues in a 50-year old house in which the existing dishwasher had been installed over 25 years ago. John dealt with the additional issues in a calm, courteous, and professional manner and did an excellent installation, including full cleanup.
In the process, John pointed out a leaking drain pipe. We knew about it, and had done and amateur repair several years ago which was now leaking again. John described the problem, gave us an idea of what would likely be involved in the repair, gave us a ""ballpark"" estimate, and suggested that we might want to get a couple of actual estimates.
Based on our experience with John and his service, and short on time to have the work completed, we called back to Roto-Rooter to have them do the job, specifically requesting John. When he arrived for that job, John quickly went to work and realized that there might be some additional issues, starting with having to remove part of a back cabinet panel. Once into the wall, though, he was able to identify and suggest an alternative repair method that would be quicker, just as reliable, and considerably less expensive.
John completed the repairs in less time than anticipated, cleaned up the worksite completely, and charged us several hundred dollars less that what he had originally thought the job might cost.
We are extremely pleased with Roto-Rooter, and in particular with John. I would call again if we need a plumber in St. Louis, and would ask again that they send John to do the job.
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