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Rolfs Import Auto

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3122 96th St S
Lakewood, WA 98499

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(253) 666-8689
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Reviews
( 196 )
( 24 )
( 2 )
( 1 )
( 5 )

Best

I was impressions by the thoroughness and knowledge demonstrated by the staff. They really have in-depth info on my car and really seemed genuinely interested in my welfare.

Worst

After 15 years and three cars (two mercedes and a landrover) of excellent service at Rolfs, they seem to have lost it. Took the Land Rover in for brakes and when we picked it up,...

Loyal 2006 Audi A4 customer 12/13/2013

Rolf's is place where you can get the best of both worlds. Experienced technicians and great customer service. When you own a European car maintenance is paramount. Finding an honest place that will keep your car running in top condition is worth its weight in gold. I trust this company because they have always been fair and honest with me. I will continue to recommend all my friends and family to Rolf's for all their European Auto repair and maintenance needs. RESPONSE FROM Rolf's Import Auto Service: Thank you David, Glad we can be of assistance and we appreciate you as a customer as well. Mark S Simons more

Most Excellent 12/9/2013

The service and the people were both professional and possessed of an appropriate sense of humor. Rolf's will be my 'go to' shop hence forth and I will so recommend to others. more

I won't go anywhere else! 12/8/2013

See you for my next service!! more

Excellent 12/5/2013

Rolf's Import Auto Service was absolutely excellent. I'm very happy with them. more

Always taken care of. 12/1/2013

Happy to have found Rolf's. They usually beat the prices for service and parts from the MB dealer, they always explain whatever you need them to, and the take great care of my car. more


Customer service that goes above and beyond 11/15/2013

The reason I'm giving Rolf's Import Auto Service the highest ratings is that they went above and beyond to make sure I knew what was going on. Even though they weren't able to get all of the diagnostics done in one day, they got the info to me in the evening, even after they had closed the shop. That was really nice. They also called me as soon as everything was completed. I was out of town, so they helped get a rental car for me. While I was gone, it was finished. They notified me, and I was able to pay right over the phone. When I got back in town, I was able to go pick it up right away. more

Front office staff very knowledgeable & courteouse including tech personnel. 11/14/2013

Very upfront & thorough with explanation of services done & any recommendations that are needed. more

Happy to have found a reliable hardworking service group. 11/6/2013

There are no surprises, I am kept on top of any issues that come up during my appt. Things are completed as promised. more

Great Staff 10/24/2013

Great group with attention to detail. more

Great staff and great service 10/8/2013

Rolf's friendly staff goes out of their way to make it a pleasent experience. John- more

Thank you Shinee 10/1/2013

My first visit to Rolf's was excellent thanks to Shinee! She went above and beyond to make me feel welcome. The shop is clean and comfortable. Thank you for welcoming me to your shop and helping me with my auto needs. more

BMW 740iL & 840Ci 9/26/2013

I have been having my BMW's serviced through Rolfs ever since I purchased my first BMW 525i back in 2005 if I remember correctly. I have since sold that particular car and have owned my 2001 BMW 740iL for 8 years and my 1995 BMW 840Ci for 2 years. They have kept me free of any reservations for taking road trips, which I do throughout the year. I have full confidence whenever my road warrior itch hits me and I have been to SanFrancisco, Los Angeles (many times), Las Vegas and to the Grand Canyon; worry-free. They have always treated me with respect while providing full knowledge regarding the condition of my vehicle. In addition, they have always let me know what services were priority and which ones still had some time before needing attention. I have always been given the most effective cost condition, if I was in a situation where I couldn’t afford to have everything done at the same time. Rolfs has provided me with the feeling of security and commitment and knowing that I am an enthusiast, they have always treated my vehicles with the utmost respect and care. The people at Rolfs have gone beyond the call of duty, even working late in the evening and delivering my vehicle to my home to meet a deadline. I cannot count the many times they have provided customer service for even some of the littlest, yet important things, to show their commitment to me. They’ve provided courier service when I had no means to pick up my car and allowed me to park it in the security of their gates. I highly recommend everyone to visit Rolfs Import Auto Service because they will always take care of you. Once you are in their care, you will be hard-pressed to ever go to a dealer again. Tell them that TYMLISS sent you! more

Car Summary 9/21/2013

I would like to discuss the checklist that deals with the research of the gaskets for my engine on the BMW. Please advise when we can discuss this issue. Thanks Sheila more

Excellent experience! 9/13/2013

Very friendly and accommodating service with a very helpful shuttle service. more



Excellent 9/2/2013

After going to Rolfs... I hope I never have to take my car anywhere else. They are top of the line class act from beginning to finish. Have never had better service and quality of work they do. Recommend them 100% to any/everyone. Best Ed LaCross more

Great service! 9/1/2013

Very happy with the overall experience! more

excellent 9/1/2013

Took my first VW to Rolf's back in the '90s. Was very happy to get another VW in '06 so I could go back to them. Such excellent workmanship and customer service. I tell everyone about them. more
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Rolf's Auto Service

Owner Message
  • Rolf's Import Auto Service has been serving customers in the Lakewood and Tacoma, Washington communities since 1970.
    From major repairs to preventive maintenance services, our professional ASE certified technicians have you covered.

    We can help with:

  • Preventive maintenance
  • Air conditioning
  • Electrical
  • Engine
  • Fuel system
  • Tires
  • Transmissions
  • And much more

    We strive for excellence in providing our customers with the best automotive repair and services possible. This means that we equip our facilities with cutting-edge technologies, continuously train our technicians with the latest repair and service techniques and offer unparalleled customer service to every person who walks through our doors.

    At Rolf's, we have built our reputation on years of quality, affordable auto repair, service and import expertise. We pride ourselves in customer satisfaction and great service!

    Please feel free to stop in at either our Lakewood or Fife locations and save yourself valuable time and money by doing it right the first time! Or, visit our website or call today for a service appointment!

Additional information
  • Hours: Mon-Fri 7:30am-5:30pm
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