Hector was very nice and professional. He called me prior to the time window to let me know he was 45 minutes away and sure enough, he was there in slightly less than 45 minutes. All stains in the carpet were removed, including the dog pee stains which was why I called them in the first place. The carpet was very low quality apartment grade $@!#%, but I felt since my dogs had damaged it, I was responsible to return it to as good a condition as the poor quality of carpet would allow. Hector went over and above. Not that I ever plan to have carpet again, but if I did, I would use them regularly.
RESPONSE FROM Phoenix Carpet Repair & Cleaning:
Hello Liesl,
Thank you for the awesome review! We are thrilled to hear we were able to get those pet stains out, they can be tricky sometimes. We also do Tile & Grout cleaning, so give us a call and it would be our pleasure to help you out again.
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