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Jon Wayne Service Company

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9272 US Hwy 87 E
San Antonio, TX 78263

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(210) 293-5550
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Reviews
( 1452 )
( 155 )
( 10 )
( 11 )
( 51 )

Best

Absolutely first rate work. Everyone was thoroughly professional. This was a total system replacement that took over ten hours. When they were done, it was like they'd never been ...

Worst

The service for this company is good but with that said, they are hands down the worst company in town when it comes to cost. The technicians are also on commision so they will pu...

Outstanding, across the board! 5/23/2013

We purchased our JW unit about two years ago, and on those very few occassions where we needed help or maintenance, we found the JW team professional, knowledgable, and couteous. Most recently, we had Bill Hagan out for routine annual maintenance. In the future, we want him for our personal maintenance technicial. He is a "heads & sholders" representative of JW, and while all of your people are good, he is great! In summary, he conducted his maintenance actions as if the unit he was working on was his own family's AC system. There is no greater tribute! more
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Outstanding, across the board! 5/23/2013

We purchased our JW unit about two years ago, and on those very few occassions where we needed help or maintenance, we found the JW team professional, knowledgable, and couteous. Most recently, we had Bill Hagan out for routine annual maintenance. In the future, we want him for our personal maintenance technicial. He is a "heads & sholders" representative of JW, and while all of your people are good, he is great! In summary, he conducted his maintenance actions as if the unit he was working on was his own family's AC system. There is no greater tribute! more
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excellent job by tech 5/15/2013

The tech was very thorough and explained everything he did. Gave recommendations to improve efficiency of unit. more
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excellent job by tech 5/15/2013

The tech was very thorough and explained everything he did. Gave recommendations to improve efficiency of unit. more
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Excellent service, professional manner 5/8/2013

Every time I have John Wayne hearting and Air Conditioning come to my home I have had excellent service. Today, the person who made the call was just exceptional. He was very thorough and explained everything to me as he went about his job. He was very personable and answered my questions as he explained each step. more
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Excellent service, professional manner 5/8/2013

Every time I have John Wayne hearting and Air Conditioning come to my home I have had excellent service. Today, the person who made the call was just exceptional. He was very thorough and explained everything to me as he went about his job. He was very personable and answered my questions as he explained each step. more
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Replacement of water heater 5/7/2013

Sometime during the evening of Friday, May 3 our water heater started leaking water that I did not notice until in came out from under the garage door. I shut off the water and waited until 8:30 Saturday morning to call Jon Wayne. Within an hour of my call John Arispe and his partner were at my house confirming the need for a replacement. The work was completed professionally and without any problems! more
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Replacement of water heater 5/7/2013

Sometime during the evening of Friday, May 3 our water heater started leaking water that I did not notice until in came out from under the garage door. I shut off the water and waited until 8:30 Saturday morning to call Jon Wayne. Within an hour of my call John Arispe and his partner were at my house confirming the need for a replacement. The work was completed professionally and without any problems! more
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Good company 5/3/2013

Brandon Jones did an excellent job except when he left he did not reset electrical circuit that controlled our microwave, oven, and stovetop. You company sent an electrican the next day and fixed the problem more
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Good company 5/3/2013

Brandon Jones did an excellent job except when he left he did not reset electrical circuit that controlled our microwave, oven, and stovetop. You company sent an electrican the next day and fixed the problem more
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Best Heat and Air Condition work done at my house. 5/3/2013

All technicians that worked during the installation of our heat and air system were professional, very well mannered, keep area very clean, and ensure the job was done correct the first time. The follow-up techs and supervisors demonstrated the similar traits. To this point their work and results match their advertisement on newspaper and TV. more
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Best Heat and Air Condition work done at my house. 5/3/2013

All technicians that worked during the installation of our heat and air system were professional, very well mannered, keep area very clean, and ensure the job was done correct the first time. The follow-up techs and supervisors demonstrated the similar traits. To this point their work and results match their advertisement on newspaper and TV. more
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Excellent 5/2/2013

Very professional. Installation crew worked a very long time to complete the installation in 1 day. I was very impressed with ALL of the Jon Wayne personnel I have encountered. Thanks again, very nice. more
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Excellent 5/2/2013

Very professional. Installation crew worked a very long time to complete the installation in 1 day. I was very impressed with ALL of the Jon Wayne personnel I have encountered. Thanks again, very nice. more
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Great job done by James! We are very happy with our unit and with all the Jon Wayne crew! 4/24/2013

We were so impressed with James Rodriguez. His professionalism, friendliness and confidence in his work ethics was very refreshing to see! He took such interest in answering my questions. You can tell he loves his job and takes such pride in his work! Celia Stancu more
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Great job done by James! We are very happy with our unit and with all the Jon Wayne crew! 4/24/2013

We were so impressed with James Rodriguez. His professionalism, friendliness and confidence in his work ethics was very refreshing to see! He took such interest in answering my questions. You can tell he loves his job and takes such pride in his work! Celia Stancu more
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Re: rudy Johnson 4/19/2013

I have dementia. I told Rudy that right off. He was patient explaining to me. He came back later that evening. He then explained to my husband. We bought one of the options. We are due in Oct. We request Rudy, if possible. Does your company recognize the compliments your employees get? According to rudy, Matt came last time. I dont remember him. That is why my husband and myself request rudy. He was very informative to myself and my husband when he came back that evening. We have been with jon Wayne about 10 years. Have been very happy more
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Re: rudy Johnson 4/19/2013

I have dementia. I told Rudy that right off. He was patient explaining to me. He came back later that evening. He then explained to my husband. We bought one of the options. We are due in Oct. We request Rudy, if possible. Does your company recognize the compliments your employees get? According to rudy, Matt came last time. I dont remember him. That is why my husband and myself request rudy. He was very informative to myself and my husband when he came back that evening. We have been with jon Wayne about 10 years. Have been very happy more
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200 mark up 4/16/2013

Service tech was friendly and worked effeciently. How ever, i was charged 310 dollars for the replacement of a 15 dollar condenser relay. He also tried to sell me a hard start super booster capacitor a 30 dollar part to go with the relay for a total of 710 dollars, none of the instillation being even an hours worth of labor. If they are making that much profit off parts and labor then im in the wrong buisness. more
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200 mark up 4/16/2013

Service tech was friendly and worked effeciently. How ever, i was charged 310 dollars for the replacement of a 15 dollar condenser relay. He also tried to sell me a hard start super booster capacitor a 30 dollar part to go with the relay for a total of 710 dollars, none of the instillation being even an hours worth of labor. If they are making that much profit off parts and labor then im in the wrong buisness. more
Reply | Report abuse |
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Owner Message

  • The Jon Wayne name has stood for convenience, integrity and honesty since we opened our doors back in 2001. Those values were true for the first service call we ever took. And they’re true for the service calls we take today, tomorrow, and for years to come. We offer San Antonio's leading experts on AC Repair and Installations, Furnaces, Plumbing, Electrical, and Smart Homes for your home with the best guarantees.

Additional information
  • Hours: Mon 08:00am-08:00pm, Tue 08:00am-08:00pm, Wed 08:00am-08:00pm, Thu 08:00am-08:00pm, Fri 08:00am-08:00pm, Sat 08:00am-04:00pm
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