Please don't discredit this for your own good! I've disregarded negative reviews when the majority is positive, that's generally what I do. But PLEASE! If you are looking at getting a used car from these people, HEED MY WARNING!
So initially we looked at a 2005 Ford Focus which was shown in inventory. We were told the car was shipped from South Carolina that day and would be on the dealership lot. When we arrived, they had a Blue Focus out there for us to see...but it was a 2010 used car, with broken interior parts, and they wanted $17000 for it! Not a good start...
After getting it straightened out that the car was in fact STILL in South Carolina, we decided we could get it brought up to the Concord store...for a fee. Problem is, it requires a deposit, and a promise of sale. If you sign that, you can't get out of the deal unless THEIR technicians see a fault with the car and can't repair it. See a problem with this? They wanted us to put in writing a seal that we would buy this car no matter what, without ANY pictures even up on the website and not even seeing the car? Are they crazy?!
It didn't end there. The sales manager, David Neumann, then came out to interject his bit of knowledge. He then tried to pass off other cars on the lot for us to buy instead. A Mitsubishi, a VW, a derelict Toyota; tell me how these are a Focus? As an experiment, he suggested a VW Toureg. It was priced at $12000; he offered it for $7100. We took a look. One of the LCD displays was messed up on the dash, and other than that looked fine...until I took off the oil cap. SLUDGED INTO A BROWNIE! I seriously don't think the oil had EVER been changed in 125k miles. I voiced this as a concern, and David then tried to pass it off on me for $6500. ARE YOU TRYING TO INSULT ME?! I asked if the Focus arrived, and was sludged that bad, if they would consider that a issue, and they said NO! Even though I am a mechanic, it doesn't take one to know you HAVE to change the bloody oil! They said ANY car with that mileage will look like that. Um, NO! I have three Foci, all with over 100k miles on them, with oil changed every 7500 miles with regular Walmart oil, and they are SPARKLING CLEAN! They assume everyone is an idiot and exploit that fact.
When attempting to clear up questions of the 30 day warranty, David arrogantly told our salesman to forget about ordering the car, as if to say we were too much trouble to bother with and weren't worth it, simply because we asked questions. To conclude the experiment, I told him since we couldn't see the car, there were no pictures, and the condition was unknown, the price on the Focus would have to come down a bit. He blatantly wrote us off without a forethought and showed us the door.
First off, I want to say that our salesman, Perry, was PHENOMENAL! He answered all of our questions, and was very polite and understanding. The problems started when he brought out his arrogant manager David. I don't know how they sell ANY cars under this guy! First you try to dupe me into buying a garbage car, discount it by nearly 50%, but you won't budge $500 on the car I REALLY WANT?
A word of warning: They will try to sell you a discounted car at an unbelievably good price to lure you in, think you're getting an amazing deal, and clear it off the lot. I guarantee you it will blow up on you within a year. I, MY FAMILY, MY FRIENDS, AND MY ASSOCIATES WILL NEVER BUY A CAR HERE! I hope Honda Cars of Concord doesn't have David on the clock too much...otherwise, anyone with any investigative and cautious nature will avoid this place like the plague! They've already lost eight grand from us for their (David's) bad attitude.
more