Ford of Kirkland

My only experience is with the service department of Ford of Kirkland, and lets just say, I have not been talked in such a condesending way ever. The main reason I took my car in was for a tire pressure sensor indicator light that came on in my Hyundai sonata. I am no expert with tire pressure but I did check the tire pressure, based on the levels the manual states they should be filled to, but the car was also pulling to the right so called and got ahold of Jim, he told me to bring it in and when I asked about the shuttle service, he told me it did not start until 8. Granted I should have asked, but seeing as how the service department is open til 6, I didnt figure the shuttle would stop at 4. When I asked Jim about a shuttle that could pick me up from work at 430, he basically said ""well, our last shuttle is at 4 and even trying to arrange a shuttle to Issaquah at 430 would be outside of our 5 mile radius our shuttle runs"" And that was that, no offering to see if someone might be able to help me figure something out, just it is what it is, and tough luck lady. I would not have brought the car in at 7am with my daughgter if i had known, I would not have any way to get back to my car. LIttle did I know, during the week is the only time I could bring it in for the issues I was having since the necessary service teams are not available on the weekends. Then I had to call Jim to check status of my sonata at about 2 since still by then, I had no idea how I was going to get back to my car, being that I work full time, like many of us do, and the shuttle hours are more for retired or flexible schedule workers. When I did get ahold of Jim, his tone was very condesending, in saying, ""well, as a matter of fact, your tire pressure WAS low and that is what was causing your sensor to be illuminated."" Again, forgive me for not being the tire pressure expert, but there was no need to rub it in my face basically the way he did. I then had to ask about the pulling, and he went on to give me some technical terms about a campaing issue, and of course, I had then ask what he was talking, and it seemed to be rather a pain to have to explain it to me. I tried contacting the manager of the service department about the shuttle issue, and although we played phone tag, he basically backed the service tech and said not much I am really willing to do, and it was for ""convience of their customers, and sorry it is not convient for you"" Lets just say, by the time I did get to the service department, thanks to a lovely co worker that was willing to help me, Jim openend the door to the service cashier, and said not a word to me, no thank you, no explainig of what was done to my car, not a thing. That to me, is very poor customer service. more

His hard work and dedication turned my 3 week search into a quick and confusion-free ending. If you are looking for that exceptional person to go above and beyond for you, then KEANU is the one for you. Friendly and confortable with our children :) I would pick him to be my personal saleman from here on out, regardless of brand. Fast, friendly and fun for the whole famliy was the service that we experienced thanks to Keanu!! more

For more than 4 years, I lived and worked in Washington without a car. I never thought it was possible for me to get the right car, at the right price, given the many challenges I faced as the market crashed. \r \r But Rich Camacho provided me with honest and truly exceptional service. The bulk of my paperwork was completed before I arrived and within moments I was in the car of my dreams. The manager was also quite nice and willing to work with me. \r \r The bottom line is that my payments will be affordable and I got a wonderful car. I was nervous coming in and it was a good experience overall!! more

We wanted a car with good gas mileage but still enough room to take 5 people comfortably. Wayne was a great salesperson to speak with. He wasn't pushy, but was knowledgeable, so we were able to make a decision that worked best for our needs and our budget. Finance was also great. Mario gave us all the info we needed, and let us decide what we wanted to get as far as the extra warranties. All and all a very pleasant experience. We will be going back when we are ready to purchase another car. more

We wanted a car with good gas mileage but still enough room to take 5 people comfortably. Wayne was a great salesperson to speak with. He wasn't pushy, but was knowledgeable, so we were able to make a decision that worked best for our needs and our budget. Finance was also great. Mario gave us all the info we needed, and let us decide what we wanted to get as far as the extra warranties. All and all a very pleasant experience. We will be going back when we are ready to purchase another car. more

I came into the dealership and worked with Jerry Halleman at Ford of Kirkland and really enjoyed the lack of presure and mannor which I was treated. I got what I wanted, a fair price for my trade and a great deal on my new Fusion. Thanks Ford of Kirkland and Jerry more

I bought a brand new 2012 Elantra from Hyundai of Kirkland and it was the greatest experience I have ever had buying a car! The car is amazing and the people at the dealership are very nice and helpful! They were also very fast with the financing portion of the deal which was a pleasant change when buying a car. I would definitely recommend Hyundai of Kirkland to any of my friends and family and will be back for my next car! more

I bought a brand new 2012 Elantra from Hyundai of Kirkland and it was the greatest experience I have ever had buying a car! The car is amazing and the people at the dealership are very nice and helpful! They were also very fast with the financing portion of the deal which was a pleasant change when buying a car. I would definitely recommend Hyundai of Kirkland to any of my friends and family and will be back for my next car! more

My experience with Todd Ireland at Ford of Kirkland today was amazing. I have looked at several vehicles to replace one totaled in an accident, and walked away from several situations that I didn't feel confident about. My experience the previous day when I called and talked with a manager Eric was not pleasant, but later when I talked to others they said they would work with me. Todd pulled the vehicle for me the next day, patiently waited when I ran late due to a mixup during an errand I was running, thoroughly walked me through the car to be sure it was what I wanted, prepped the paperwork smoothly, and (and they were nice enough to let me bring my dog in since it was to hot for him to stay outside) even helped my mom look at a car without pressuring her to buy that day. I am so impressed with my experience today. Normally I am completely cynical about the car buying experience, but between Todd and Greg everything ran smoothly, \r \r Also, I did buy the maintenance package, which is something I never would have considered previously; but John helped me breakdown exactly what the package would cover (15 oil changes, 30k service, 60k service) and I did a comparison with a couple of independent shops I have previously used. Ford of Kirkland definitely came out ahead. My mom who has purchased several vehicles said she has never had an ""extra"" explained so well. I feel great about my purchase, about my car, and about my overall experience. My advice, know what it is you want and what you are willing to pay; but work with Todd to get what you want accomplished.\r more

I don't normally do the review thing or the survey thing, but when I have an experience that is remarkable, especially when buying something as significant as a car, I feel the need to share it. I don't but cars very often and I keep them a long time, so it isn't likely that I will be back any time soon, but I will be telling all of my friends to go see Wayne and the guys at Hyundai of Kirkland. Thanks Wayne, and the car is everything you said it was and more. more

I don't normally do the review thing or the survey thing, but when I have an experience that is remarkable, especially when buying something as significant as a car, I feel the need to share it. I don't but cars very often and I keep them a long time, so it isn't likely that I will be back any time soon, but I will be telling all of my friends to go see Wayne and the guys at Hyundai of Kirkland. Thanks Wayne, and the car is everything you said it was and more. more

Happy being helped with one of the Kirkland Ford sales rep name Charlie Walters. He was very professional and knowledgeable in selling cars. He know what fits to our budget. Happy driving home my new birthday gift "" Ford Fusion"" .... thank you all! more

This dealership and personnel are outstanding. The inventory and pricing was unbeatable for the new Elantra 2011. After speaking with the salespeople at Hyundai of Kirkland on the phone, I flew 225 miles to the airport in Seattle where I was picked up (on time – no less) in the car I was hoping to locate. The drive to the dealership was as enjoyable as it was informative. Clearly, this was first rate customer service. The dealership's inventory of new 2011 Elantra's was outstanding. The entire sales process was astonishingly quick and well explained. I was home in my new 2011 Elantra by early afternoon. The day off from work and plane ticket to Hyundai of Kirkland saved me thousands of dollars from the best price I was quoted in my local area. Thank you Wayne and David - the car’s been a pleasure to drive! more

This dealership and personnel are outstanding. The inventory and pricing was unbeatable for the new Elantra 2011. After speaking with the salespeople at Hyundai of Kirkland on the phone, I flew 225 miles to the airport in Seattle where I was picked up (on time ? no less) in the car I was hoping to locate. The drive to the dealership was as enjoyable as it was informative. Clearly, this was first rate customer service. The dealership's inventory of new 2011 Elantra's was outstanding. The entire sales process was astonishingly quick and well explained. I was home in my new 2011 Elantra by early afternoon. The day off from work and plane ticket to Hyundai of Kirkland saved me thousands of dollars from the best price I was quoted in my local area. Thank you Wayne and David - the car?s been a pleasure to drive! more

Great people - they look at me! they hear me! they understand me! I'he got from them what I want! Thanks for the team and David, Mark and the financtial colleage! more

Ford of Kirkland and Todd Ireland was very helpful in finding us a car that we wanted. great experience more

Raleigh and Kyle were the best! They made buying a car extremely easy. Dean in service made things as smooth as possible AND worked around my schedule. I recommend anyone and everyone who is looking for a great car and service to buy from Ford of Kirkland. more

Just purchased a new Flex from Tom over at Ford of Kirkland. Service was great and Tom was very professional and a pleasure to work with. Was a pleasure to have a positive car buying experience. Will defiantly recommend to anyone looking to purchase a new vehicle. more

I just bought a used hybrid from Ford of Kirkland. I worked with Todd Ireland, Crazy Greg, and John Potts. My experince was top notch. They guys were attentive, honest, and got me out of there quickly. I would recommend kirkand ford to anyone who is looking to purchase a new vehicle. Thanks guys! more

Crazy Greg, Erik and Todd were great to work with when I bought my new truck. I would recommend Ford of Kirkland to my friends more