My experience with Todd Ireland at Ford of Kirkland today was amazing. I have looked at several vehicles to replace one totaled in an accident, and walked away from several situations that I didn't feel confident about. My experience the previous day when I called and talked with a manager Eric was not pleasant, but later when I talked to others they said they would work with me. Todd pulled the vehicle for me the next day, patiently waited when I ran late due to a mixup during an errand I was running, thoroughly walked me through the car to be sure it was what I wanted, prepped the paperwork smoothly, and (and they were nice enough to let me bring my dog in since it was to hot for him to stay outside) even helped my mom look at a car without pressuring her to buy that day. I am so impressed with my experience today. Normally I am completely cynical about the car buying experience, but between Todd and Greg everything ran smoothly, \r
\r
Also, I did buy the maintenance package, which is something I never would have considered previously; but John helped me breakdown exactly what the package would cover (15 oil changes, 30k service, 60k service) and I did a comparison with a couple of independent shops I have previously used. Ford of Kirkland definitely came out ahead. My mom who has purchased several vehicles said she has never had an ""extra"" explained so well. I feel great about my purchase, about my car, and about my overall experience. My advice, know what it is you want and what you are willing to pay; but work with Todd to get what you want accomplished.\r
more