|
Review content:
My only experience is with the service department of Ford of Kirkland, and lets just say, I have not been talked in such a condesending way ever. The main reason I took my car in was for a tire pressure sensor indicator light that came on in my Hyundai sonata. I am no expert with tire pressure but I did check the tire pressure, based on the levels the manual states they should be filled to, but the car was also pulling to the right so called and got ahold of Jim, he told me to bring it in and when I asked about the shuttle service, he told me it did not start until 8. Granted I should have asked, but seeing as how the service department is open til 6, I didnt figure the shuttle would stop at 4. When I asked Jim about a shuttle that could pick me up from work at 430, he basically said ""well, our last shuttle is at 4 and even trying to arrange a shuttle to Issaquah at 430 would be outside of our 5 mile radius our shuttle runs"" And that was that, no offering to see if someone might be able to help me figure something out, just it is what it is, and tough luck lady. I would not have brought the car in at 7am with my daughgter if i had known, I would not have any way to get back to my car. LIttle did I know, during the week is the only time I could bring it in for the issues I was having since the necessary service teams are not available on the weekends. Then I had to call Jim to check status of my sonata at about 2 since still by then, I had no idea how I was going to get back to my car, being that I work full time, like many of us do, and the shuttle hours are more for retired or flexible schedule workers. When I did get ahold of Jim, his tone was very condesending, in saying, ""well, as a matter of fact, your tire pressure WAS low and that is what was causing your sensor to be illuminated."" Again, forgive me for not being the tire pressure expert, but there was no need to rub it in my face basically the way he did. I then had to ask about the pulling, and he went on to give me some technical terms about a campaing issue, and of course, I had then ask what he was talking, and it seemed to be rather a pain to have to explain it to me. I tried contacting the manager of the service department about the shuttle issue, and although we played phone tag, he basically backed the service tech and said not much I am really willing to do, and it was for ""convience of their customers, and sorry it is not convient for you"" Lets just say, by the time I did get to the service department, thanks to a lovely co worker that was willing to help me, Jim openend the door to the service cashier, and said not a word to me, no thank you, no explainig of what was done to my car, not a thing. That to me, is very poor customer service.
|