I've been going to Elan skin for about 2 years. Because of my busy schedule, I don't go to a specific waxer, just take whoever is available. Although I'm always on time for my appointment, I end up sitting in the lobby @ LEAST 10 minutes before I'm called back. It's usually longer and once I waited for 40 minutes. All I would get for my wasted time was an ""i'm so sorry! i got backed up."" So when i was running 10 minutes late for my appointment due to wreck the other day, I didn't think too much about it. Less time to have to wait in the lobby. When I arrived 13 minutes, the receptionist condesindingly asked me if I was 'aware"" my appointment was @ 5. I replied, yes but traffic was backed up b/c of a wreck. She said my waxer, Ann, had someone coming in @ 5:30 and didn't know if she would have time to 'work me in' but she would check. When she returned from the back room, the receptionist informed me that the girl would not be performing my bikini wax. She wouldn't have time and had another client scheduled. I looked @ her incredulously and said, ""Are you serious??! Every time I come here, I have to wait @ least 15 minutes."" (keep in mind, I've been waiting 5 minutes by now for them to have a chat and the wax @ MOST takes 15 minutes). To which the rude girl gave me a half shrug and said, ""She can't do it. I can schedule you w/ her on Fri. Do you want to book it?"" Didn't even say she was sorry!! and umm, NO, I did not want to book it! Evidently I am not too good to wait but other people are. So clearly, I will not be using Elan or Ann ever agin.
Pros: most of the other girls there are nice/polite
Cons: wait time, rude staff
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