I went to Elan for my very first hair color ever, and my second-ever facial. WHAT A DISASTER!!! \r
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First, the hair salon: I had done a TON of research and decided on an all-over color to boost my natural dark brown to a medium golden brown. I specifically told Jennifer that I did NOT want highlights, I just wanted my natural hair brought up a couple shades. Well she flat-out refused to do all-over color, saying that it's only for greys, and insisted on highlights and lowlights, promising that it would look just like what I asked for. I should have stuck to my guns, because I ended up with exactly what I DIDN'T want: thin strips of color woven into my still-dark base hair. (The cut was pretty nice, so that part was fine.) \r
They booked me for the next day with a senior color correctionist after I complained. I thought this would turn out okay, until I was told that it was impossible to strip my color thanks to the low-lights - so she re-did my whole head with highlights, as thin as possible to even out the color. It did look a lot better, BUT it still did not achieve what I had originally asked for. So over $200 spent to end up looking totally unlike what I asked for! Plus, I was told I'd have to redo the full highlights 4-5 times until it was even enough to do all-over color! Coincidentally, full highlights are the most expensive treatment... hmmm.\r
The next time I had my hair done, I went to a different salon where they did all-over color like I asked and did it perfectly. I feel that Elan just milked me.\r
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The facial was terrible too. I have oily, blemish-prone skin - the facialist didn't talk to me about my skin at all, convinced me to add a peel, and didn't explain anything until prodded. Her only feedback was ""you're not really oily, so I can use these rich treatments"". Result: my face was shiny and blotchy when I walked out, and I had breakouts for 6 weeks afterwards, especailly in the areas where she piled on the creams. \r
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What a money-milking scam.
Pros: Easy to park, friendly
Cons: Don't listen, out for the $$$
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