Dick Van Dyke Appliance World

My fiance and I just bought a washer and dryer from here at the location in bloomington. Andy was so wonderful he spent time making phone calls for us to ensure everything went smoothly since we reside in chillicothe and had originally looked at the champaign location. I feel he went above the average customer service experiences. We are also very pleased with our purchase it was the best deal for what we wanted and we checked (best buy, sears, home depot, &lowes). Plus we automaticly get backed by their extended warranty. As new home owners we will defintly be buying our appliances from Andy at Dick Van Dyke. more

We bought a dish washer and the salesman was very helpful, no pressure, answered all our questions and gave us his card. When the dish washer was delivered, the 2 guys were considerate, efficient, and careful. We had an excellent experience. more

Everything was good the only problem was that when the service technician installed the hood it was hard to get it connected to the existing duct. I had to help him and we still had a hard time. He had to lean back on to the new range to get under the hood to get the duct lined up. We had put a drop cloth on the range to try to keep it as clean as possible. When my wife came home that night and removed the drop cloth and burner grates to clean them she discovered that there was a chip in the finish under one of the grates. more

Great Communication with service technician, Harold. Arrived quickly the morning of delivery and had washer & dryer set up and running in no time. It was quick and painless! Thanks. more

Price and salesman ok, delivery average on my purchase. My mother purchased a new refrigerator as well and has not been so lucky. Her delivery was delayed because of a bad temp. control first time. Second time scheduling was making appointments without checking with me first and before they even got the parts. Caused complications and no one seemed to care when the parts did not show up when they expected and they postponed delivery of my 80 year old mothers refrigerator for the second time. She had to cancel with the people coming to get hers twice so far and reschedule. That's not our fault was reply. I beg to disagree for aforementioned reasons. Price and warranty may not be enough to keep me from looking around a bit if that kind of treatment continues. Especially when this is the second time I have been treated poorly as a customer recently. more

The team that brought in our new appliances were fast, accurate, and careful. The set up was excellent. thank you very much. more

The two young men delivering the refrigerator did a fantastic job. Overall our experiemce with Dick Van Dyke Appliance World in Decatur was very good. more

BUYERS BEWARE! Bought an appliance with orders for a garage only delivery. The delivery person went into my house, set off my alarm and was bit by my terrified dog. This was four days ago...after 10+ phone calls with requests to pay my required vet bills (not to mention the time off work to take him for the Animal Control ordered multiple visits and the fact that he is quarantined to my house for 10 days) I have yet to receive any answer. They are still "researching" it and have to be "thorough" before any answer was given. Oh, and when I called Monday, shortly after the incident, I was told "you are correct, it's clear on the order form -- he should have never been in your house." Considering someone broke into my house, think the request to pay my likely $200 vet bill is pretty reasonable. WILL NEVER DO BUSINESS WITH THEM AGAIN -- and would encourage others not to. RESPONSE FROM Dick Van Dyke Appliance World: I sincerely regret that your service experience was less than exemplary. We take our promises to our customers' very seriously here at Dick Van Dyke Inc. Despite our best efforts, though, circumstances happen from time to time that prevent us from delivering the top notch service we try to guarantee. I have reviewed the situation surrounding your installation of your appliances. Once we receive a copy of the veterinary clinic bill, we will issue you a full refund for all expenses associated with the incident in your home. If you have any further questions please feel free to contact me at 217-544-8180 option 2 for service. Sincerely, Tiffany Ogden Customer Satisfaction Supervisor more

We were very pleased with our shopping experience at your Champaign store. Our salesman, Billy, was very knowledgeable about the various dishwasher models we were considering. He was helpful without being high pressure. The delivery was on time and installation was completed quickly. We would definitely recommend your store! more

We recently went to dick van dyke to purchase a refrigerator and washer. After giving him the number of Home Depots site we assumed that's what we were getting . So we bought what we thought was going to be stainless steel when the delivered the unit it was white. We didn't have a choice but to except it because our unit was going out and we really needed a fridge. Couldn't wait another week as he said that it would take. Salesperson said that he'd take half the blame it's not my fault The salesman didn't confirm what color we wanted so even though he have us a good deal it's not the color we wanted. As for the free warranty not sure where that statement comes from because we had to pay more to get the warranty . If you chose to go here to buy anything beware make sure they are ordering what you want or you may get what the choose for you. The delivery people were fine no problems there they were good people I feel sorry for them to be caught up in the middle of this. After saying something about giving me a pedestal for the washer to make me happy I thought it was crapy that he came back and said oh you can have it at our cost but I have to take a fridge at my cost that wasn't color I wanted now I want a discounted price for it RESPONSE FROM Dick Van Dyke Appliance World: While we regret that you did not receive the color you anticipated we did offer to switch the refrigerator out with the correct color, however, you stated that you were fine with keeping the refrigerator since you had already been using it. I refunded the difference from stainless steel to white which you agreed upon. We appreciate your business and hope to continue to earn your business. Russ Wolf Sales Supervisor Dick Van Dyke Inc. more

The installation guys were great. Very knowledgable and friendly . Answered all my questions. more

My wife and I bought a refrigerator and gas range from Dick Van Dyke Appliances in December 2012, $2476.58 total. We had seen them at lowes, so we knew what we wanted. We came into Dick Van Dyke with Lowes printouts in hand with model numbers etc. They didn't have them in stock but could get them for us, no problem. Great! We didn't mind the delay (Lowes had them in stock) as we were still finishing the house, really preferring to buy from Dick Van Dyke, more local company and better warranty. We told the salesperson this, she was very nice. It took about a month, both units arrived damaged,(dents) they sourced the parts, took awhile but things got repaired, no problem. Fast forward 16 months, we have water leaking into the freezer compartment, can't figure it out. I called the service department to make an appointment. The phone lady said it would be $60 out of town service call + parts + labor. Oh, but we bought them there 5/10 protection plan, right? Um, no. She said she didn't know why we don't have the 5/10 protection plan. Usually the sales person notes on the invoice when there is no 5/10 warranty,she said, but no, says factory warranty only (one year, expired). She said maybe the salesperson was new. She recited a few reasons why we might have no warranty, but didn't know why in my case. She was very polite. Well, ok, by. I thought about this for a few hours, then called back. I really need to understand what's going on here, after all that's why we bought from you instead of Lowes, big box store, doesn't stand behind their products, right? Phone lady #2 didn't know why we had no warranty either, but it was clear we didn't, maybe closeout product, special order, some other possibilities. "Well, neither appliance was in stock, you had to order them" I said. That's it, she said, special order, not covered. Really? So out of stock = special order = no 5/10 protection plan warranty = left blowing in the wind. "I can see how that would be frustrating", she said. For the record she was extremely polite also. After hanging up I rummaged through my papers and found the invoice. About mid page it says Mfg Warranty on RFS/RAS. I had signed it. This is the kind of sucker move I expect from car dealers and insurance salesmen, not the local appliance store. The service man came this afternoon, installed a drain retrofit kit. "we've had a lot of trouble with these" he said. "they made this part to fix the problem". It didn't take him long, he too was very professional. Design flaw. It cost me $156.77. Be very careful if you shop at Dick Van Dyke Appliances. Read everything carefully, don't expect the salesperson to be straight with you. After all they might be "new". more

The sales staff at Bloomington's store was excellent, very friendly and helpful. We've purchased there a few times before. We had the same person deliver and install as in the past and he was excellent. Unfortunately the scheduling and customer service regarding that was less than adequate. It left us SO frustrated. I was told the day I purchased the dishwasher that it would be delivered in 2 days. The following morning they called and said it would be there that day between 11 and 3 and they would call 30 minutes beforehand. I rescheduled all my work appointments and cleared my day waiting for them to show up. They called back again and said there were changes in the schedule and it would be delivered between 11 and 3. This was the same time I was given earlier. When there was no word by 2:30 I called the Springfield store. They checked and said it would be delivered in 2 HOURS since they were coming from their last delivery near Chicago! Seriously, when they knew they were going 2 hrs away for another delivery couldn't someone have the courtesy to call and let me know I had a 4 hr window in which I could have ran the errands I needed to? We also had to cancel our dinner plans since the delivery ended up being during that time. There really is no excuse for this lack of customer service. It's very disrespectful to the customer. more

I had used Dick Van $@!#% in Previous year's, and was very satisfied with all services. My 89 year old mother needed to replace her refrigerator. I suggested Dick Van dyke as the place to go to. So we went there, negotiated a price which would include a ice maker, the door reversed, and delivery. The price was set, along with the delivery time, and bill was paid. The delivery date , and time had to be changed because the refrigerator had to be ordered, and didn't come in in time, which was fine. When the refrigerator was delivered, my mother was told there would be a extra charge for the time it would take install the ice maker, and reverse the door. The two man crew included a trainee, which took extra training time. The door was damage, and has to be ordered, and replaced. I don't know if there will be extra charge for that or not, but i think that the door should have been reversed before delivery, and the charge should have been up front, like a honest business would do. I will tell this to everyone I know, to try to save them any problems, with appliance dealers more

Really great repair service, the technician was friendly and very knowledgeable. Our dishwasher was fixed very quickly and we were very happy! more

We appreciate the customer service we received from the staff at DVD. They were all very friendly. We never felt pushed towards a certain product, and they were great with our price range! more

Looking for washer. Salesman very good at champaign store. Explained everything. Scheduled delivery for next day. Delivery team was on time, very polite and proficient. The whole experience was a class act more

We recently purchased 4 appliances from Dick Van Dyke. Our salesperson, Greg Butler was very personable and price matched our entire purchase. He even stayed past closing to complete the purchase. The delivery men were very professional and installed our appliances in a timely manner and took extra care. Our experience was a positive one and we appreciate the customer service we have received from Dick Van Dyke for several years. We will recommend this store to anyone!! Thank you! more

We tried to order a freezer. The delivery was scheduled and we were told they would call the morning of to set up the time. Tried to confirm the day prior but "their system doesn't allow for that". Never heard that am for the delivery time so I called back. Turned out that freezer was damaged so they returned it without notifying us, and only after we called looking why no freezer was delivered, we were told they would deliver a new one next weekend. The following weekend comes and again do not hear from them despite trying to call to confirm the day prior and being told it all looked "OK". After waiting the and removing our food and placing in coolers in anticipation of a new freezer, again, we are now told that it is on back order for another week. I stress they never called us and I had to call them to ask why I didn't receive a delivery phone call. I will never do business with such a messed up corporation RESPONSE FROM Dick Van Dyke Appliance World: Mrs. Svientek we apologize for the confusion and lack of communication regarding this order. It's rare that two of the same unit would have damage, but after checking our inventory and talking with our warehouse we did in fact receive two damaged units from our supplier. We did check-in the unit as being received which prompted the "OK" response, as we do not unbox until the day of delivery. Keeping the unit boxed until delivery reduces risk of damage in our warehouse, but occasionally we do unbox and discover pre-existing damage. Sorry that this occurred twice in regard to your order. We appreciate your feedback and will be in touch with our supplier to discuss how we can better prevent in-box damage. Sincerely, Paul Rieken Sales Manager more

Rick, the salesman, was very knowledgeable of the features of the machines. He took the time to know what we were looking for and several options. The installation team was very professional and seemed to enjoy answering the questions of my grandson. The installation went very quickly. more