We had an in-home estimate for carpets, sofa, and wood floor, with the work to be done on two separate occasions. We were happy with the carpet and sofa cleaning, but when they arrived to do the floors, the technician refused to do the work because of acrylic build up. A previous technician trying to sell us the service cleaned a test patch on the floor to show us how it would look. The salesperson who sold us the service this time saw the floors himself and said there would be no problem. We moved out two rooms full of heavy furniture and disrupted our schedules to have this done. When I asked if we could remove the build up and then reschedule, we were told the sale price would not be honored.
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