Bell Plumbing & Heating Company

I've had them out for work. They've set my swamp cooler up for years now, set up in the spring and take apart in the fall. They have also completed plumbing, garbage disposal, and installed a sink for me. I trust them. All the work is good. I will be getting a furance from them in the next month or so. I recommend them highly. They're very efficient. They know what they're doing. Things are done right basically the first time. They're pleasant people, nice to deal with. more

Technicians from Bell Home Solutions have worked in our home for years. They have done plumbing for for us in the past, and most recently installed new furnace and air conditioner units. The technicians are very likable and do a good job on everything. The the cost is a little high, but we are willing pay a bit more for good service and products. I am pleased with the quality of both and that is the important thing. I am very pleased with the service I have received and recommend Bell Home Solutions for any job. more

The electrical from Bell Home Solutions was great. A man was here when he said he would be here and he did what he could. He was very polite and nice. I had Bell Home Solutions out on a plumbing problem as well. The guy didn't know anything about it. He told me I might have asbestos in my popcorn ceiling and did not recommend anyone to me to fix it and laughed. I did not like their plumbing, but for electrical they were A-1. more

Well, when I called the receptionist at Bell Home Solutions gave me the first available appointment. Then she called back later that day to say they had a service man in the area and would I like something soone? He was here within a half hour! I like that they just don't forget about you. more

My son and I have had a great experience with Bell Home Solutions. They get the job started and finished before other companies even get their foot in the door. I have called competing services to get bids on projects, and it has taken as much as 6 months to get them out here. Bell Home Solutions has been quick to respond, and recently they've increased the number of services they perform. They rebuilt both bathrooms in my home. Randy was the chief person to help with those projects and did a great job. As far as suggestions on how they can improve go, I contacted them once to get some electrical work done. A lady came out to see what the project entailed, but never returned to complete the project. I did not like how long it took to track her down and figure out what was going on. But, once I got a hold of Greg, he took care of everything. more

We have been using Bell Home Solutions for years. They put in our water heater, they transferred our washing machines to a different room, and they did a lot of other different things for us. It always turns out pretty good. The electrician who came last time told us about a club to join. If you get enough work done, then they take 15% off of your bill. We had work done about 3 months ago and they didn't tell us about that. That would have helped us if they had told us before. We always lean back to Bell plumbing because we trust them and they do more than just plumbing. I think that as a whole, we'll stick with them because we've had bad experiences with other people and Bell Home Solutions has their stuff together. more

Well it was a very shot call that I had with Bell Home Solutions. I had a problem with a circuit breaker and they came out and took care of it. They answered all of my questions regarding other problems I had as well. Everything went smoothly and they were in and out in ten minutes. Based on my one experience, I would recommend them. more

I called and asked for the Parts Department. The lady who answered the phone refused to transfer my call as they were 'busy'. Very frustrating. Only call on their downtime, I guess. more

Around 9:30 pm on New Year eve we discovered that we had no heat. Since Bell Plumbing had installed our funance a few years ago, we called them. We were advised that there would be a $75 charge for an after hours service call. However, we did not realize the technician could charge whatever he wanted to. The problem was the fuse and the technician could not have been at our home more than 15 minutes which included writing up the bill. His charge in addition to the service charge was $165 for a total of $240. When we called Bell the next work day we were told that the technican could charge whatever. Being on a fixed income, we will check other companies before calling Bell next time. more

I needed to replace the FURNACE IGNITOR OEM PART 62-22868-93 cost 22.95 on amazon- The technician showed up to the house replaced the part 388.00 for 15 minutes of work, the last time I had them replace the ignitor it cost me 266.00. He wanted to service the furnace, but that was extra. I'm from Cleveland and their the crocks use a pistol and a ski mask when they rob you. When you call for service with Bell Plumbing and Heating make sure you get an hourly rate on your project, prior to them responding. more

I will never use them again! Will also make the BBB aware! Not worth $403.00 an hour! Technician was friendly, forgot to shut off water, 1/2 hour to clean up the mess! We are also clueless and thought Bell Plumbing would treat us fairly! We had a leak in our master bath sink. Our cost was $403.00! Plus my husband signed up for there Value rate plan of $100. Total $503.00 I went to Home Depot asked a master plumber what I needed to do, after he explained it to me he said any girl could fix this herself!! I will never use them again! Called to complain and was Blown off! more

I went with Bell Plumbing because of their reputation of excellence. My experience is far from that. I had a small pin-hole leak in our hot water pipe in the basement. A plumber from Bell came out to fix the issue. He found the leak and cut out the leaking section and soldered in an 8-10" section. He charged me $528 for that repair. A repair that took him about 20 minutes. That's over $1000/hour for a plumber. Then a week later we noticed that the pipe was still leaking and had to have him return to complete the job he was hired to fix in the first place. This time he found another leak 12" away. He did the same repair as he did the first time on the new leak and this time wanted to charge me $146. I refused to pay because I felt he should of caught the full problem the first time he was there, specially for the price I paid. He ended waiving the charge saying well call it under warranty, after I complained. His response was, the water was shut off, so I couldn't see the other leak. So Bell plumbing doesn't verify it's fixed after they turn the water back on? I understand mistakes happen, but live up to your reputation for making it right. Also, I don't understand the huge difference in price for the same task. more

Came to the house and told us our toilet needed to be replaced - we already knew that. Said they would help us find a new one and install. Never did a thing, even after numerous calls, except take our money. Will never call them again. more

Only one item for the master bathroom remodel was done correctly the first time. So inspect everything that is done. They cover up and tried to hide issues and would never say a word. They have no control over the vendors they use and their quality. They never inspected the work the vendors did on my job. They have been in the business for a long time and cannot provide the steps they use from beginning to end. Also beware as the vendors on my job just showed up and we had no clue as to who they were. More importantly, the vendors were just given an order but provided no additional information from Bell - so be prepared to provide all guidance as Bell will not be there with the Vendor. You are on your own. They will not communicate to the customer and more importantly if you have issues and escalate the issue, the Upper Management will listen to you and then never follow up or talk to you. They do not care about the customer. They have a great sales pitch and flashy showroom but there is nothing beyond the flashy showroom as the quality is in the toilet. Bottom line - AVOID BELL AT ALL COSTS for any service. Alternative: Find the vendors they use and go directly to them. In the end you are working with the vendors directly anyways. more

Recently replaced 2 water heaters with Bell. They also recently replaced 2 toilets, installed a new sewer line outside our home. I trust bell completely and would never use another plumbing company. John Willing and Jesse Spiker were on time, extremely professional and installed the new water heaters immediately. I highly recommend Bell Plumbing !!! more

WE RECENTLY HAD A NEW FURNCE INSTALLED BY BELL PLUMBING....OUR EXPERIENCE FROM BEGINNING TO END WAS ABSOLUTELY WONDERFUL....FROM THE VERY FIRST PHONE CALL WE MADE TO SCHEDULE AN ESTIMATE TO THE FULL COMPLETION OF OUR FURNACE INSTALLATION, EVERTHING AND EVERYBODY WAS TO THE HIGHEST DEGREE OF EXCELLENCE.... .MARK MURPHY AND FRED FISHER INSTALLED OUR FURNACE....THEY WERE SO EFFICIENT, OF THE HIGHEST QUALITY OF EXPERTISE, SO CUSTOMER ORIENTED, KIND, POLITE, ANSWERED ALL QUESTIONS WE HAD, INSTALLED OUR FURNACE IN A VERY SHORT TIME AND DID A GREAT JOB CLEANING UP AFTERWARDS.........WHEN WE HAD THE CITY FURNACE INSPECTOR COME OVER TO INSPECT OUR NEW FURNACE INSTALLATION, IT PASSED WITH THE UTMOST EXCELLENCE.....THECITY FURNACE INSPECTOR TOLD US THAT BELL PLUMBING AND HEATING IS OF THE HIGHEST QUALITY...THAT MEANT QUITE ALOT TO US AS CUSTOMERS OF BELL HEATING AND PLUMBING........ more

They quoted me $430 to replace two stems, seats and springs in a garage sink. I am the least mechanical person on the planet but decided to do it myself. It cost me $33.06 in parts and took me 20 minutes! Unfortunately, I had to pay Bell $49 for the privilege of receiving this outrageous quote. DO NOT CALL THEM! more

I've been Bell's customer for 19 years and have always rated them high on service and professionalism. They have attended to both plumbing needs and heating services for my residence. However, they recently performed two routine services that took about an hour and cost me $678.00. The services included replacing a stop valve that shuts off water flow into a toilet and replacing the cartridge for a shower. In years past, equivalent services from Bell would not have exceeded $200.00, including labor, trip charge, and parts. They have gone to a flat pricing model, and it appears that they are now charging about $300.00 per hour. Although I've been a loyal customer, I can no longer recommend a company that charges so much for services that could be completed by a handyman for 1/5 or 1/6 of their charges. Bell is worth a premium for its quality and professionalism but not at prices that are so very difficult to justify. There is a well vetted marketing concept that Bell's leadership needs to grasp: price elasticity of demand. With higher prices will come less demand, to a point of diminishing returns. This is what buyer's remorse looks like more

Mike Edmiston, Jeff Clark and Lawrence Lopez did a very nice job replacing our 17 year old gas furnace and air conditioning with a new Rheem gas furnace and air-conditioning. They were very knowledgable and answered all my questions. The work was completed over two days and we had the heat back on in under 7 hours without the house getting cold at all. Mike was my main contact, and I was very impressed with the quality of his work and knowledge. Thank you for a nice overall experience working with your company. more

Hopefully you read this before making the same mistake I did. Bell Plumbing & Heating Company charged me $600 for a simple garbage disposal repair, search for any other plumber and you'll save money! BEWARE OF BELL PLUMBING & HEATING COMPANY!!!! more