Bell Plumbing & Heating Company

Bell Homes Solutions (BHS) in Aurora Colorado uses deceptive trade practices. Takes advantage of the old and uninformed consumer in a desperate situation. BHS knows exactly what they charge for all services but refuses to quote over the phone. You should ask, why won't BHS disclose charges? They even have their employees lie saying they don't know! BHS requires a $49 service visit before giving any idea for the cost of any repair. When asked what BHS charges to repair a cracked elbow joint on a exposed pipe and repair it Chloe K. Of BHS said she did not what the charges were for that and that I would need a representative to come to my home for $49 dollars to evaluate. Jim W. Comes to my home, sees my pipe leak (as I described exactly to Chloe K.) Jim W. pulls out his iPad looks up repair "leaking pipes" and quotes me an outrageous $569.00 dollars to repair the broken elbow on my pipe. They have a menu of prices for services that should be disclosed before I have a repairman in my home and when I'm in a desperate situation. The repair might have taken 25 minutes to fix and parts would be under $10.00 dollars. I refused services. I still have not received my receipt they are to email. Bell Home Solutions like any trade business needs to disclose prices without charging for a quote. Imagine needing a oil change for your car, the business not quoting because they are not certain that's what you need. So you take all the time to drive there, wait, etc. Then they quote you $350.00. A rediculous amount but you need it, have no more time to get it done. Very unethical high pressure sales tactic. The Colorado Attorney General needs to stop this very unfair trade practice. I can only imagine how many old and uninformed consumers are taken advantage of by Bell Home Solutions and others in the industry. more

My experience with Bell Home Solutions was great. They fixed the shower faucet that was leaking in my bathroom. The guy was great, really very nice and professional. He arrived on time and went to work. He finished quickly and was out the door. He did a wonderful job, I haven't had any problems with my shower since. I would use Bell Home Solutions again and I would recommend them to others. more

I had a great experience with the guy who worked on the air conditioner as well as the furnace. They did a great job and I had no complaints. However, the guy who did the electrical servicing left a lot of things undone and it felt incomplete. He didn't go over things with me that I felt were important and I felt like there was a lot of information left out - even some outlets that needed changing. I didn't say anything because I didn't notice them right away. Kinda hard to go back so long after the fact. So that really leaves me with mixed reviews. more

Bell Home Solutions has been my favorite plumbing company for over 40 years. They handle everything in a commercial apartment complex that I manage and do work in a residential home and there is no other plumbing service that I would use. Everyone they've sent over is great. I would refer them to anyone, especially if you have a water based system because they specialize in that. more

Bell Home Solutions has done electrical and plumbing work and I've had a good experience with them. I've been with them for two years and they are there when I need them. Their techs are professional, friendly, and always do great work. Hire them! more

I used Bell Home Solutions for plumbing and things didn't go as planned. The plumber had to special order parts and I had to continually call them to check when he would be coming back because the parts took forever to ship. It took six weeks for the parts to finally come in and then he came back and fixed the problem. I thought the installation was fine and he eventually fixed the problem, but their communication was not good. They never called to assure me that the parts were in or tell me what was going on. I may use them again in the future but their lack of communication was disappointing. more

Bell Home Solutions did a great job with the plumbing in the kitchen area. They responded the same day we called and were very fast and prompt. We have used them for eight years and they do good quality work. more

Bell Home Solutions came to fix my boiler and they did an excellent job. The person came over promptly and was very professional. You can tell they knew what they were doing because it only took them a few hours and my boiler has been working great ever since. The service was good and I was happy with their service. more

We had Bell Home Solutions just replace a shut off valve for a sprinkler system and it has a little drain path and the threads wore away from years of opening and closing it. They cut out the old one and soldered in a new one. They did a great job and their pricing beat their competitors and they were using a better product in my opinion. Would recommend them. more

Bell Home Solutions recently had to replace a power flush toilet that was leaking. They did a great job with recommending different solutions, getting it in, and installation. We have been customers with them on and off for probably 20 years and we have stayed with them for so long because they do it right the first time. Their prices are probably just a tiny bit high, but you are paying for it to be done right. The technician was very nice, explained the options to me, and was very careful to keep everything clean and neat. more

$399 to change out a Rheem furnace igniter - are you kidding???? The igniter went out in my rental and my tenants needed heat. After researching the issue online and testing a couple things, it was determined the issue was an open igniter. It shows it is very simple to change and the part is $20 on Amazon. I would do it my self, but I am not in town so I needed to find a company that could take on this simple task for a FAIR price I called a few companies and Pro Lline gave me an estimate of $180-$240 prior to being sent out. Bell said their technician would have to see it before they could determine the exact cost, but they should be competitive. And,the $49 trip charge would be waived if they did the work, and the technician would call with an cost after determining the problem. I decided to use them because of high ratings. WHAT A MISTAKE - I SHOULD HAVE USED PRO LINE!!! The technician called back and said it was the igniter (DUH) and it was going to cost $399. I did not agree with that and said I need to talk to the service manager prior to letting him start. I called, left 2-3 messages and never heard from the service manager, Steve. I SHOULD HAVE LEFT THE TECHNICIAN HANGING AT THE SITE LIKE STEVE DID ME. But, it was not the technician's fault. So, I did not want him to do the work but felt forced into it because if he left, they would charge me the $49 and after that, paying for someone else to do it was going to end up costing more. Plus, the tenants still needed heat. Steve did not call back until I called again and left messages. He told me they cost so much because they are a big company, they pay lots of liability insurance costs, they are part of a union, they have lots of certifications costs, blah, blah, blah. I requested a technician to perform a simple task of replacing an igniter, not a brain surgeon to stitch a minor cut. The technician worked about an hour - so, subtracting the cost of the part, $20, that equates to a bill rate of $379/hr. Even marking up the part cost 100% and adding the trip charge it still comes to over $300/hr. I told Steve I was willing to pay a fair cost of $225, but not his outrageous cost. I told them to take my credit card information off file, and he just replied, "I guess you can dispute it, but we are charging you". Now that's customer service. Don't worry Steve, a dispute will be coming your way and you have lost this client forever. I hope the rest of you that read this realize there are a lot of fair contractors out there, and you decide NOT TO USE BELL HOME SOLUTIONS FOR ANYTHING!!! more

The plumber from Bell Home Solutions solved our problem but it took three hours. There was a problem inside the faucet of the kitchen sink; the lever would not function properly. He accomplished the task eventually, but it took a long time and ended up costing me $340. more

Bell Home Solutions has provided us with sump pumps, heating and electrical work. They do almost everything I could need in my home and I've always been satisfied with their service. I've been with them for 30 years, before they changed their name to Bell Home Solutions, and they've always been very professional. I enjoy their reasonable prices and high quality work. I'll continue to call them when ever I need anything fixed. more

My experience with Bell Home Solutions was superb. They did two separate jobs on the same day, one was electrical work and one was for our plumbing. They installed light fixtures and dimmers throughout the house and did indoor and outdoor plumbing and it turned out really great. One of the best things at Bell Home Solutions is that they're convenient and great at scheduling. I called them and they came that day, so they recognized the urgency of my problem and came out quickly. They're true professionals and do excellent work, I'd definitely recommend them and plan on calling them when I have other jobs lined up. more

We placed an after hours phone call to Bell Home Solutions because our furnace wasn't working. They sent someone right away to repair it and he was efficient and fixed the problem for us. They are reliable, trustworthy and we will definitely be calling them again. They helped us out while we were in a bind! more

Bell Home came and did some work on the broiler and air conditioning and they also did some sewer cleanup. It all turned out great. It was a five star experience. more

Bell Home Solutions has done various things for me including, replacing all toilets, they've put in new garbage disposal, they have put in a new doorbell, and they have fixed a faucet and put it in new one. They're just very prompt and easy to get an appointment with. They are efficient and they do a good job. Actually one of the things I missed was in the new disposal, I accidentally had a paper clip or some piece of metal go down there and when that happens you usually have to replace the disposal. The person from Bell he just kept at it for awhile and had special tools to get it out and it worked fine afterward. They probably saved us probably 1100 dollars, which would have been the cost to replace it again. I was very happy, they seem like really good guys. more

Bell Home Solutions has better prices than their competitors, so I feel compelled to recommend them to others. They replaced a water lateral from the house to the street, and put my yard back as fast as possible. Their servicemen arrived on time and told me exactly what needed to be done. They even told me what needed to be done in the future. more

I have used Bell Home Solutions a couple times. One was for an AC repair and the other was for a furnace replacement. They're service is great, they show up on time everyone I interacted with was very professional. I would recommend them and use them again if I need to. more

We have been happy with Bell Home Solutions and we haven't had any problems so far. They have been out here more than once; we have used them for quite a while for several different services. We have been with them for several years and we keep coming back to them because of their reliability. They come out when they say they are going to come out, and we can always count on them to take care of the problem. We have used them for electrical work, plumbing, and air conditioning. The electrician was especially good because he was overall very pleasant to talk to and he did his work well. We have no complaints at all about the services Bell Home Solutions has provided for us. more