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Businiess name:
Bell Plumbing & Heating Company
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Review by:
citysearch c.
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Review content:
Bell Homes Solutions (BHS) in Aurora Colorado uses deceptive trade practices. Takes advantage of the old and uninformed consumer in a desperate situation.
BHS knows exactly what they charge for all services but refuses to quote over the phone. You should ask, why won't BHS disclose charges? They even have their employees lie saying they don't know! BHS requires a $49 service visit before giving any idea for the cost of any repair.
When asked what BHS charges to repair a cracked elbow joint on a exposed pipe and repair it Chloe K. Of BHS said she did not what the charges were for that and that I would need a representative to come to my home for $49 dollars to evaluate.
Jim W. Comes to my home, sees my pipe leak (as I described exactly to Chloe K.)
Jim W. pulls out his iPad looks up repair "leaking pipes" and quotes me an outrageous $569.00 dollars to repair the broken elbow on my pipe.
They have a menu of prices for services that should be disclosed before I have a repairman in my home and when I'm in a desperate situation.
The repair might have taken 25 minutes to fix and parts would be under $10.00 dollars. I refused services. I still have not received my receipt they are to email.
Bell Home Solutions like any trade business needs to disclose prices without charging for a quote.
Imagine needing a oil change for your car, the business not quoting because they are not certain that's what you need. So you take all the time to drive there, wait, etc. Then they quote you $350.00. A rediculous amount but you need it, have no more time to get it done. Very unethical high pressure sales tactic.
The Colorado Attorney General needs to stop this very unfair trade practice. I can only imagine how many old and uninformed consumers are taken advantage of by Bell Home Solutions and others in the industry.
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