From the start, having MB build our deck was a mistake. During the sales phase, we were encouraged to build early because prices go up substantially when the weather improves. It rained hard the day before the project began...the ground was so soft that damage was inevitable. I was promised that no heavy equipment would be on our property. As quoted, "other companies use heavy duty equipment but, we do everything by hand and wheel barrows". That was not true. I felt like I had to fight all day everyday to protect my property and have as little damage as possible in the end. It took two hours of arguing with the builder not to put a piece of filler in the first board just outside my door. He told me to "decorate around it" rather than compromise with me to make it right. I was assured by the sales person that this was his best crew and were very flexible in dealing with customers. Really? And, I understood "grading" the area meant that exactly. One side of the deck hits the ground and the other side misses it by several inches. Where's the grading? Now we ended up with a rail going one way, another going a different way and steps leading into a landscape bed that we will have to remove thousands of dollars of plant material to accommodate the steps. I wish I never started this project. I'm at the point where I want it torn out. And, we paid them in full so we have no leverage. The "final clean-up" meant that they just sweep the dust off the deck. We have cleaned it twice ourselves and are still picking up pieces of decking material around and under the deck. I would strongly recommend that you do not hire this company.
more