I'm so sick of seeing Rooter Rooters Fake Reviews all over the web, I wrote this review a while ago and I find it very interesting that it is now missing! I cannot say for certain if my experience was due to sheer incompetence or pure greed, but neither are favorable. I will never call on Roto-Rooter again in my life, and I will share my experience with anybody who will hear it. We called Roto-Rooter and Technician #1 arrived that afternoon to clear out our sewer lines. He tried for about an hour, explained we had a ""serious"" blockage and called out Technician #2 to run a camera through the line. While every other plumbing service runs a camera to check their work (in one fee, one service), apparently Roto-Rooter, though working blindly, is confident in their work and demands another $150 for you to have them check their own work... Technician #2 arrived and did not try to clear the lines. He only ran the camera (and never provided the DVD) and of course could not see past the blockage that Technician #1 failed to clear. He absolutely was the largest waste of $150 I have ever spent. Technician #2 recommended we do a full sewer line replacement immediately, to be started tonight. To the tune of $6000! It was quite terrifying, but I sent him on his way. I know I would never pay thousands without a second opinion. called a lot cheaper local plumbing service the very next morning they cleared the line that afternoon within an hour. Also, before the plumber started his work, he pointed out a nice crack in our sewer pipe that TWO Roto-Rooter technicians failed to do. The plumbing service company cleared 3 ft of tree roots, and replaced 12 ft of cast iron pipe for $500, Roto-Rooter provided absolutely nothing for $500.00 but lies and a nightmare! I really fear how many people they've convinced to have sewer lines unnecessarily replaced for thousands so one guy can make a commission. Homeowner's insurance does not cover these costs. It just makes me sick to think about!!!
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