The appointment process is simple and efficient. We have used this vendor on several occasions for our business repair needs. They have repaired refrigerators, gas ovens, electric ovens, commercial dishwashers and other appliances. They are generally close to on time when scheduled and will call ahead if the arrival is more than 1 hour behind schedule. The employees are well dressed, appear knowledgable and friendly.
Repair parts generally have to be ordered which requires a return visit, however the delay in receiving parts is due to the unique brands of equipment etc. and it is therefore expected. One of our issues with them is that the return visit to install the part is charged at full price without any discount which could probably be handled differently since it relates to a previously charged matter. All in all the workmanship is good. The Billing practices on the other hand are below any acceptable standards. This company has several negative reviews, all relating somehow to billing and billing practices.
This company engages in the practice of increasing a customers invoice by 3% if paying by credit card. Although the company discloses this practice, it is in violation of the merchant agreement as set by Visa, Mastercard, AMEX and Discover. All credit card issuers clearly state that a merchant may offer a discount for cash payments, but may not increase its invoices for the purpose of having its customers pay by credit card. We tried on 3 separate occasions to clear this up on our last invoice, however, the company's owner refused to aknowledge this and insists that it is within his legal rights to inflate invoices as long as it is disclosed.
At the end of the day, we felt hassled and the take it or leave it attitude clearly sends the message that this company could care less.
It is the terrible customer service that has made us look to a new vendor which whom we are very happy with. Complete Restaurant Repair is not a company we would recommend. Save yourself the hassle.
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