We apparently had a defective outdoor faucet (one of four total) installed last fall (2016). In the spring, this one faucet didn't work (no water flow). Luke Wyatt came out with his assistant in a timely manner and they replaced the stem assembly and plug as well as tightening up the packing on a second faucet. No charge for this work as it was under their warranty. When I tried to use the repaired faucet for the first time this spring, same problem, no flow. Luke came out immediately and this time he and his assistant completely replaced the faucet as it appeared to have a factory defect that was seizing up the plug. Again, all work was done under warranty, and Luke apologized for having to come out twice. Both my wife and I appreciated the response and the positive attitude on a warranty repair by both individuals who came out to the house as well as Emily Wyatt who took the order from the office and kept us posted on their arrival times.
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