West Coast Chief Repair

i'm open to the possibility of replacing the used refrigerator but i wish they would offer me the option of getting my money back. sure they can charge me for transportation and the visit but at least give an option, right? Pros: they will replace it with a simular model Cons: i can't get my money back even though it's under warrenty more

I found out that I had to replace my a/c unit. I shopped around looking for the best deals and let me tell you I couldn't be any happier with the service from West Coast Chief Repair. I made a call and the technician was at my home the same day. I got an amazing deal, the staff was very honest and reliable. This is definitely one happy and satisfied customer! Pros: Great prices, amazing service Cons: none more

Gosh, I really don't understand the terrible reviews. My experience with West Coast Chief repair was amazing! The staff is super nice and very knowledgeable. My a/c broke, I made a call and within an hour the technician was at my house and fixed our problem! The price was very reasonable! Thank you West Coast Chief Repair! I highly recommend this company to everyone! Pros: Great prices, reliable and honest Cons: none more

Gosh, I really don't understand the terrible reviews. My experience with West Coast Chief repair was amazing! The staff is super nice and very knowledgeable. My a/c broke, I made a call and within an hour the technician was at my house and fixed our problem! The price was very reasonable! Thank you West Coast Chief Repair! I highly recommend this company to everyone! Pros: Great prices, reliable and honest Cons: none more

They have great hours, same day service, friendly, and great prices. I even shopped around and after others gave me huge estimates, WC wa the best. I had a great experience with them. They are reliable and fixed my a/c in a flash. They get my five stars!!! Pros: Great Service, Great Price Cons: None more

They have great hours, same day service, friendly, and great prices. I even shopped around and after others gave me huge estimates, WC wa the best. I had a great experience with them. They are reliable and fixed my a/c in a flash. They get my five stars!!! Pros: Great Service, Great Price Cons: None more

Here's my review to this company. It was 8:30am, July 4th and I have people coming over to my house to celebrate. My A/C stoppped working that morning. I started to panic. I know there will be no service company that will be able to come same day knowing the fact that its HOLIDAY. I searched for company on-line and didnt find anyone open but West Coast Appliance. Although I saw a lot of bad reviews, I still tried their service. I called and told the guy that its an emergency and I need someone to come over before noon-sounds too demanding. He told me that he'll call me back to check if theres someone to come and service my A/C. Luckyly after 10 min he called me back. He scheduled me from 11-1pm same day. The service guy showed up like around 12nn. He checked the my A/C and find out that the fuse is bad and needs replacement. Guess how much they charge me $55.00. Im not sure if this is too much or just right. Knowing its holiday $55 seems to be reasonable for me. The service guy could probably ask for more and I will pay him regardless since I dont know anything about appliances. What I am saying here-the service guy from West Coast Appliance is honest and dependable. He finished the job in 20 min. Pros: Accurate and Honest Cons: I cant think of Any Cons more

Here's my review to this company. It was 8:30am, July 4th and I have people coming over to my house to celebrate. My A/C stoppped working that morning. I started to panic. I know there will be no service company that will be able to come same day knowing the fact that its HOLIDAY. I searched for company on-line and didnt find anyone open but West Coast Appliance. Although I saw a lot of bad reviews, I still tried their service. I called and told the guy that its an emergency and I need someone to come over before noon-sounds too demanding. He told me that he'll call me back to check if theres someone to come and service my A/C. Luckyly after 10 min he called me back. He scheduled me from 11-1pm same day. The service guy showed up like around 12nn. He checked the my A/C and find out that the fuse is bad and needs replacement. Guess how much they charge me $55.00. Im not sure if this is too much or just right. Knowing its holiday $55 seems to be reasonable for me. The service guy could probably ask for more and I will pay him regardless since I dont know anything about appliances. What I am saying here-the service guy from West Coast Appliance is honest and dependable. He finished the job in 20 min. I think this company have more bad reviews than good reviews i would say. But its worth to try-like my story. I would give them 5 star and recommend this company to my friends and family. Pros: Accurate and Honest Cons: I cant think of Any Cons more

Spent two afternoons in a row waiting for them during my given service windows. The first night they never showed and I called them 40 minutes after my window was done. The second night - after I was assured it wouldn't happen again - the same thing happened. They were going to get to me 20 minutes after my window. They explained it with traffic, but then you should have called when you realized you wouldn't make the window, not after the service window expires. Unless you have tons of time to spare waiting for them when they likely will not show...please DO NOT USE THEM! Cons: No Show Appointments more

Spent two afternoons in a row waiting for them during my given service windows. The first night they never showed and I called them 40 minutes after my window was done. Cons: No Show Appointments more

We called them when the freezer in our Subzero was freezing shut. The repairman was very creepy and unprofessional, ranting about problems in his personal life the whole time he was there. They were paid a couple hundred dollars to fix the problem, which they claimed was with the drainage hoses. The freezer froze shut again, and they sent out the same repairman. He insisted that nothing was wrong (even though the freezer had frozen shut!). Then he started yelling at me in Russian and stormed out of my house while I was on the phone with his superior! When the freezer froze shut a third time, they offered to send someone else out, but only if we would pay them more money. No thanks! We called Wilshire Refrigeration instead. They replaced the heater, and we have not had a problem since. Cons: took our money but didn't fix our freezer, creepy technician more

We called them when the freezer in our Subzero was freezing shut. The repairman was very creepy and unprofessional, ranting about problems in his personal life the whole time he was there. They were paid a couple hundred dollars to fix the problem, which they claimed was with the drainage hoses. The freezer froze shut again, and they sent out the same repairman. He insisted that nothing was wrong (even though the freezer had frozen shut!). Then he started yelling at me in Russian and stormed out of my house while I was on the phone with his superior! When the freezer froze shut a third time, they offered to send someone else out, but only if we would pay them more money. No thanks! We called Wilshire Refrigeration instead. They replaced the heater, and we have not had a problem since. Cons: took our money but didn't fix our freezer, creepy technician more

Great Service. Pleasure to work with I had some major problems with my AC unit. After trying a few other companies (who btw were not able to find out what was the problem and just keep charging me for the visits) I saw West Coast Chief Repair on the citi search. The tech that came out was very professional and helpful. He identified the problem, repaired and even followed up with a phone call the next day. The price he charged me was very low too. (Compare to others) Thank you West Coast Chief Repair. Would galdly do business with again. Pros: Great service. Pleasure to work with Cons: None more

Great Service. Pleasure to work with Pros: Great service. Pleasure to work with Cons: None more

I had my thirty year old roof-mounted combo unit replaced by West Coast Chief Repair. Their staff took the time to understand my budget limitations and worked out an unbelievable deal. Their tech arrived on time with the heavy machinery and swapped out the old clunker in less than two hours. I now have a cool comfortable home to spend those dog days of summer in San Fernando Valley. Pros: Best service and value Cons: Should have used them earlier more

I had my thirty year old roof-mounted combo unit replaced by West Coast Chief Repair. Their staff took the time to understand my budget limitations and worked out an unbelievable deal. Their tech arrived on time with the heavy machinery and swapped out the old clunker in less than two hours. I now have a cool comfortable home to spend those dog days of summer in San Fernando Valley. Thank you West Coast Chief Repair! You are the best. I recommend them for anyone looking for AC work. Ask for Michael…what a pro! Pros: Best service and value Cons: Should have used them earlier more

Our AC unit went down over the weekend last summer on a hot day so we called them because we heard they were known for their quick service. The repairman showed up that same day. He looked at the AC unit and declared that it would cost too much to fix it but he was willing to come that Monday and install a new system for $ 2,100.00. He it was a one time deal and I would have to let him know by Monday morning. I said I would have to think about it and paid him his $60.00 service fee. I had to insist that he give me an invoice. He did not want to. I thought the whole thing was extremely fishy. My regular AC repair man showed up on Monday and fixed the AC unit for a total of $75.00. mmmhhh... Pros: Quick service... Cons: Incompetence... more

Our AC unit went down over the weekend last summer on a hot day so we called them because we heard they were known for their quick service. The repairman showed up that same day. He looked at the AC unit and declared that it would cost too much to fix it but he was willing to come that Monday and install a new system for $ 2,100.00. He it was a one time deal and I would have to let him know by Monday morning. I said I would have to think about it and paid him his $60.00 service fee. I had to insist that he give me an invoice. He did not want to. I thought the whole thing was extremely fishy. My regular AC repair man showed up on Monday and fixed the AC unit for a total of $75.00. mmmhhh... Pros: Quick service... Cons: Incompetence... more

As with the other reviewers, I couldn't get a straight quote over the phone. When the guy showed up, on time I might add, things looked hopeful. Then I was told I'd need a part that would cost $200 to fix the problem. I agreed to the price (bad move on my end), and later found the part on the internet for about $25. In addition, the tech didn't notice the new part caused my unit to cycle on and off every one minute. I didn't notice the problem either, until after he left. By then it was too late. Prior to his visit the unit never cycled on and off every minute. Pros: Tech Was On Time, Company Was Quick to Respond Cons: Fixed Problem But Left Me With Another, Expensive more

As with the other reviewers, I couldn't get a straight quote over the phone. When the guy showed up, on time I might add, things looked hopeful. Then I was told I'd need a part that would cost $200 to fix the problem. I agreed to the price (bad move on my end), and later found the part on the internet for about $25. In addition, the tech didn't notice the new part caused my unit to cycle on and off every one minute. I didn't notice the problem either, until after he left. By then it was too late. Prior to his visit the unit never cycled on and off every minute. Bottom line, the technician solved the initial problem but left me with another one. Oh, and I paid more than $200 for the visit. When all was said and done, I was left feeling I can't trust these guys and the work they do. I read other reviews on here prior to calling them out, but thought the bad reviews might have been random occurrences. Unfortunately these guys are expensive and I question their ability to fully solve the problem. Pros: Tech Was On Time, Company Was Quick to Respond Cons: Fixed Problem But Left Me With Another, Expensive more