West Coast Chief Repair

When I called to ask their minimum rate for a service call, they wouldn't give it to me. All I needed was for them to replace a part (which I had on hand). While a simple replacement, it took the tech 20 minutes since he seemed unfamiliar with the part (luckily, the part came with instructions). Then they wanted to charge me $120. Wow, I'd like to earn the equivalent of $360 an hour! The previous company who had diagnosed the problem (they didn't have the part so I had to order it online, then I couldn't find their number to call them again) only charged me $65 for about the same length of time. I won't be using West Coast Chief Repair again, nor will I recommend them to my friends. Cons: Rate Charged more

When I called to ask their minimum rate for a service call, they wouldn't give it to me. All I needed was for them to replace a part (which I had on hand). While a simple replacement, it took the tech 20 minutes since he seemed unfamiliar with the part (luckily, the part came with instructions). Then they wanted to charge me $120. Wow, I'd like to earn the equivalent of $360 an hour! The previous company who had diagnosed the problem (they didn't have the part so I had to order it online, then I couldn't find their number to call them again) only charged me $65 for about the same length of time. I won't be using West Coast Chief Repair again, nor will I recommend them to my friends. Cons: Rate Charged more

I actually first got acquainted with their business through my property management company. my heater stopped working last week and was emitting a strange smell i knew i couldn't trust. The manager of my building had a tech from west coast come out the next morning. he was polite and listened patiently when i explained the problem. he took about 15min to closely inspect the heater and luckily had the right parts to replace with him on his truck. i could see why the property management uses them! i would comfortably refer them to any friend or neighbor. Pros: professional quality Cons: tech was about 10 minutes late more

I actually first got acquainted with their business through my property management company. my heater stopped working last week and was emitting a strange smell i knew i couldn't trust. The manager of my building had a tech from west coast come out the next morning. he was polite and listened patiently when i explained the problem. he took about 15min to closely inspect the heater and luckily had the right parts to replace with him on his truck. i could see why the property management uses them! i would comfortably refer them to any friend or neighbor. Pros: professional quality Cons: tech was about 10 minutes late more

i've had to go through a few places in the yellow book for sub zero refrigerator repair, before I landed on this company. it seemed like they've been around for a while, and their website really put me at ease. I called them in the morning, scared of my food spoiling if I waited a day longer. they had a tech out that afternoon. english wasn't his first language, but it was enough to communicate what had to be done. the part had to be ordered, but it was affordable, even if i had to wait a few days.i'd recommend them to anyone with a broken sub zero! Pros: inexpensive more

i've had to go through a few places in the yellow book for sub zero refrigerator repair, before I landed on this company. it seemed like they've been around for a while, and their website really put me at ease. I called them in the morning, scared of my food spoiling if I waited a day longer. they had a tech out that afternoon. english wasn't his first language, but it was enough to communicate what had to be done. the part had to be ordered, but it was affordable, even if i had to wait a few days.i'd recommend them to anyone with a broken sub zero! Pros: inexpensive more

Letter sent Certified Mail on October 19, 2008 to West Coast Chief Repair explaining the steps I took to resolve technicians mistake. Needed to seek alternative housing (local pet friendly hotel) due to temperatures reaching 90'c+. West Coast Chief Repair prolonged fixing their mistake and after two weeks waiting, the technician removed the incorrect motor and reinstalled original (non-functioning) motor. Also at the initial visit, the technician insisted the unit be replaced - at a cost of $5400, then lowered the price to $2300, and after my decline, offered to replace the motor at a cost of $775. When the technician realized his mistake, I was charged $175. The $175 charge consisted of an incorrect installed motor and their $55 service charge. I paid the stated amount and immediately contacted Mike at West Coast Chief Repair. After obtaining two separate opinions from HVAC professionals, I informed Mike of their findings and he offered to replace the motor. I scheduled the replacement motor visit for the next available date they could complete the work. Mike confirmed the repair for six days from my call (July 3). The technician arrived on site and to my disbelief, he removed the wrong motor he installed eleven days earlier and re-installed the original motor that I called to be replaced. With the visit landing on the holiday weekend, I was unable to have the repairs completed until the following Thursday. I was forced to relocate away from home, with my dog, nineteen days Pros: Not Pros Cons: But They Are Cons!!! more

Letter sent Certified Mail on October 19, 2008 to West Coast Chief Repair explaining the steps I took to resolve technicians mistake. Needed to seek alternative housing (local pet friendly hotel) due to temperatures reaching 90'c+. West Coast Chief Repair prolonged fixing their mistake and after two weeks waiting, the technician removed the incorrect motor and reinstalled original (non-functioning) motor. Also at the initial visit, the technician insisted the unit be replaced - at a cost of $5400, then lowered the price to $2300, and after my decline, offered to replace the motor at a cost of $775. When the technician realized his mistake, I was charged $175. The $175 charge consisted of an incorrect installed motor and their $55 service charge. I paid the stated amount and immediately contacted Mike at West Coast Chief Repair. After obtaining two separate opinions from HVAC professionals, I informed Mike of their findings and he offered to replace the motor. I scheduled the replacement motor visit for the next available date they could complete the work. Mike confirmed the repair for six days from my call (July 3). The technician arrived on site and to my disbelief, he removed the wrong motor he installed eleven days earlier and re-installed the original motor that I called to be replaced. With the visit landing on the holiday weekend, I was unable to have the repairs completed until the following Thursday. I was forced to relocate away from home, with my dog, nineteen days Pros: Not Pros Cons: But They Are Cons!!! more

My A/C broke on the weekend. I called them Saturday afternoon, and even though they were about to close the office, they found a technician in my area who was at my house within half an hour. The service was great, the guy was professional and very polite. He cleaned my a/c, changed the thermostat and had it running in no time. Highly recommended! more

My A/C broke on the weekend. I called them Saturday afternoon, and even though they were about to close the office, they found a technician in my area who was at my house within half an hour. The service was great, the guy was professional and very polite. He cleaned my a/c, changed the thermostat and had it running in no time. Highly recommended! more

I was in a serious bind a couple weeks ago when the central air went out in my 150 capacity deli on the Westside - all right before the busy lunch hour! I can't begin to say how thrilled I was when a young man from West Coast Repair arrived in less than an hour and saved me from having to close our doors and send 30 employees home! The problem ended up being no more than a damaged capacitor on the roof, but these guys pinpointed it effortlessly and had me back in business within 2 hours of my initial call to them. I want to add that there was no charge for the same-day service and the price was honest and competitive. Thanks Guys and stop buy for a free lunch anytime! Pros: Fast profesional service. No extra fees for same-day. Cons: That these guys don't work for me. more

I was in a serious bind a couple weeks ago when the central air went out in my 150 capacity deli on the Westside - all right before the busy lunch hour! I can't begin to say how thrilled I was when a young man from West Coast Repair arrived in less than an hour and saved me from having to close our doors and send 30 employees home! The problem ended up being no more than a damaged capacitor on the roof, but these guys pinpointed it effortlessly and had me back in business within 2 hours of my initial call to them. I want to add that there was no charge for the same-day service and the price was honest and competitive. Thanks Guys and stop buy for a free lunch anytime! Maurice, Santa Monica, CA Pros: Fast profesional service. No extra fees for same-day. Cons: That these guys don't work for me. more

These guys met me at home on my lunch our and fixed my washer in 30 minutes. They even had the parts on the truck. I was back at work before lunch was over! Highly recommend them. more

These guys met me at home on my lunch our and fixed my washer in 30 minutes. They even had the parts on the truck. I was back at work before lunch was over! Highly recommend them. more

I called them for service because my furnace would shut off and go into safe mode. Tech came and took a look at furnace and said $215 to fix it. I asked him what he was going to do and he said he was going to clean and repair system. He said if it didin't work I owed him nothing but if it did the full $215 is due. I agreed since he made it sound like an extensive repair that warranted the $215 fee. He begins and ends his repair by inserting a metal "toothpick" into a tube to dislodge cobweb and then asked for full payment. I couldn't believe what just happened but just another example of public being swindled by a professional. Are there any honest people left? They sure don't work for this company. Pros: None Cons: Everything more

I called them for service because my furnace would shut off and go into safe mode. Tech came and took a look at furnace and said $215 to fix it. I asked him what he was going to do and he said he was going to clean and repair system. He said if it didin't work I owed him nothing but if it did the full $215 is due. I agreed since he made it sound like an extensive repair that warranted the $215 fee. He begins and ends his repair by inserting a metal "toothpick" into a tube to dislodge cobweb and then asked for full payment. I couldn't believe what just happened but just another example of public being swindled by a professional. Are there any honest people left? They sure don't work for this company. Pros: None Cons: Everything more

II have owned two homes prior to the present one in which I live and have always dreaded having to do any major repairs or improvements. Anybody who?s had to go through it knows what a nightmare it can be working with contractors, estimates, and unmet deadlines while your home is in shambles. Apparently, the same rule does not necessarily apply to air conditioning contractors. At least it didn?t when I found out about West Coast Chief Repair and hired them to install my central a/c system. These guys completed the entire process (including city permit!) in a mind-boggling 4 days from estimate to completion! The warranty, the price, the speed, and the professionalism of these guys is remarkable. I wish all contractors were more like West Coast! Pacific Palisades, CA Pros: unbeatable quality more

II have owned two homes prior to the present one in which I live and have always dreaded having to do any major repairs or improvements. Anybody who?s had to go through it knows what a nightmare it can be working with contractors, estimates, and unmet deadlines while your home is in shambles. Apparently, the same rule does not necessarily apply to air conditioning contractors. At least it didn?t when I found out about West Coast Chief Repair and hired them to install my central a/c system. These guys completed the entire process (including city permit!) in a mind-boggling 4 days from estimate to completion! The warranty, the price, the speed, and the professionalism of these guys is remarkable. I wish all contractors were more like West Coast! Pros: unbeatable quality more

I have never posted a review about anyone before I called on West Coast Chief Repair. They sent out a person who spoke no (and when I say no I mean none) English. He fixed my fridge then five weeks later the part they put in went bad. When I called them the person on the phone said that they would not charge me for the repair if the same part went bad. When the repair man came out again he tried to charge me $100.00 (when they advertised that their service call is $80.00). I ended up paying him $80.00 for the labor. A couple hours later that day I told them that now not only did my fridge not work but since the "repairman" came my freezer wasn't working either and they said to give it a few more hours. I called them a few hours later to tell them that my food was now defrosting and they really didn't seem to care saying that it wasn't their responsibility and that they would send somebody out the next day. I basically had to pay $80.00 more to have them fix the bad part that they put in originally. The result was that they made it worse, spoiled all the food in my freezer and didn't care at all. DONT USE THEM, TRUST ME ON THIS ONE Pros: None Cons: Workman didn't speak English, Used parts that didn't work and didn't stand by their work. more

I have never posted a review about anyone before I called on West Coast Chief Repair. They sent out a person who spoke no (and when I say no I mean none) English. He fixed my fridge then five weeks later the part they put in went bad. When I called them the person on the phone said that they would not charge me for the repair if the same part went bad. When the repair man came out again he tried to charge me $100.00 (when they advertised that their service call is $80.00). I ended up paying him $80.00 for the labor. A couple hours later that day I told them that now not only did my fridge not work but since the "repairman" came my freezer wasn't working either and they said to give it a few more hours. I called them a few hours later to tell them that my food was now defrosting and they really didn't seem to care saying that it wasn't their responsibility and that they would send somebody out the next day. I basically had to pay $80.00 more to have them fix the bad part that they put in originally. The result was that they made it worse, spoiled all the food in my freezer and didn't care at all. DONT USE THEM, TRUST ME ON THIS ONE Pros: None Cons: Workman didn't speak English, Used parts that didn't work and didn't stand by their work. more