West Coast Chief Repair

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355 N Fairfax Ave
Los Angeles, CA 90036

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(800) 810-7813
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Reviews
( 219 )
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( 69 )

Best

they have a to mane new non-experienced technicians. i work with west cost 8 year.couple of technicians are professional. for a/c & heating i call Tiger.really professional,honest...

Worst

i chose them on account of all the good reviews. we had a furnace generator that needed to be cleaned, requiring access from a crawlspace. they missed their 1st service window, an...

I'd definitely call these guys again! 6/22/2010

I submitted a request for washing machine repair through Service Magic and these were the first guys who called, so I just scheduled them. Then I read some of the negative reviews and got really nervous. To my relief, the guy showed up when he was supposed to, he was friendly, professional, nice to my cats (which I appreciate), and when he almost fell down my stairs, he made some jokes about it. More importantly, he fixed my washing machine in 5 minutes and showed me what to do if the same problem occurred again and only charged me the $35 initial visit fee. Admittedly, my problem was a very minor one, so I didn't have to deal with ordered parts or repeat visits, but I was very pleased with the level of professionalism and service. Pros: on time, friendly, professional Cons: none more
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Not a Good Experience 1/24/2010

I called this business when my heater went out. I asked if they could give an estimate for the repair before they came out. I was told no estimate could be provided. When they showed up, on time I should add, the repairman said the issue was my thermostat. They said it would cost $300 for a new one. I agreed, although later found the same model for much less online. After the install, the heater would cycle on and off rapidly, every 30 seconds. I would not do business with this company again. Pros: Arrived on Time Cons: Overpriced, Did Not Complete Job Correctly more
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Not a Good Experience 1/24/2010

I called this business when my heater went out. I asked if they could give an estimate for the repair before they came out. I was told no estimate could be provided. Pros: Arrived on Time Cons: Overpriced, Did Not Complete Job Correctly more
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Reliable and Professional 1/23/2010

West Coast Chief Repair handled my home warranty, and provided professional prompt service on my heater. Val was knowledgeable, quick and was willing to work after his normal hours. I would use them again. more
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Reliable and Professional 1/23/2010

West Coast Chief Repair handled my home warranty, and provided professional prompt service on my heater. Val was knowledgeable, quick and was willing to work after his normal hours. I would use them again. more
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very disappointed 11/24/2009

i chose them on account of all the good reviews. we had a furnace generator that needed to be cleaned, requiring access from a crawlspace. they missed their 1st service window, and didn't arrive until the end of the 2nd. the price seemed exorbitant, given all that was required was to clean a part. i asked the technician why it was so much, and he said that his supervisor had given him a price. when i called the supervisor to ask how the price was determined, i got no clear answer, just that it was "more work than a washer or dryer". bottom line, we paid $250 for less than an hour's worth of work (and that's after i talked them down from $275!). when it costs $65 just to have them come out, and you've been without heat for a few days, it's difficult to send someone away- but i sure won't call these guys again! Pros: did the work Cons: overpriced, missed service window more
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very disappointed 11/24/2009

i chose them on account of all the good reviews. we had a furnace generator that needed to be cleaned, requiring access from a crawlspace. they missed their 1st service window, and didn't arrive until the end of the 2nd. the price seemed exorbitant, given all that was required was to clean a part. i asked the technician why it was so much, and he said that his supervisor had given him a price. when i called the supervisor to ask how the price was determined, i got no clear answer, just that it was "more work than a washer or dryer". bottom line, we paid $250 for less than an hour's worth of work (and that's after i talked them down from $275!). when it costs $65 just to have them come out, and you've been without heat for a few days, it's difficult to send someone away- but i sure won't call these guys again! Pros: did the work Cons: overpriced, missed service window more
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Home Waranties Are a Big Mistake 9/29/2009

Where do I start? The first mistake I made was signing up for a home warranty with Total Protect Home Warranty through my mortgage company. One of the most dishonest companies I have ever dealt with! My oven was giving me some error messages. Called Total Protect. Had to call West Coach Chief Repair myself and pay them a $75 deductible. Had to wait while they ordered the part. They installed it, and then a week later, the SAME ERROR codes appeared. They did NOT honor their 90 days parts and 30 days labor guarantee and wanted to charge me an ADDITIONAL $75 for another part. So they MISDIAGNOSE the problem in the first place and then wanted to charge me twice to have it fixed. I said okay, call me back when the new part arrived. THEY NEVER CALLED BACK. I'm sure they figured out that they would not be reimpbursed by the Home Warranty company so they're comfortable with screwing their customer. NEVER AGAIN! Pros: I only lost $75 to them Cons: Dishonest, Misdiagnosed problem, Terrible Customer Service more
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Home Waranties Are a Big Mistake 9/29/2009

Where do I start? The first mistake I made was signing up for a home warranty with Total Protect Home Warranty through my mortgage company. One of the most dishonest companies I have ever dealt with! My oven was giving me some error messages. Called Total Protect. Had to call West Coach Chief Repair myself and pay them a $75 deductible. Had to wait while they ordered the part. They installed it, and then a week later, the SAME ERROR codes appeared. They did NOT honor their 90 days parts and 30 days labor guarantee and wanted to charge me an ADDITIONAL $75 for another part. So they MISDIAGNOSE the problem in the first place and then wanted to charge me twice to have it fixed. I said okay, call me back when the new part arrived. THEY NEVER CALLED BACK. I'm sure they figured out that they would not be reimpbursed by the Home Warranty company so they're comfortable with screwing their customer. NEVER AGAIN! Pros: I only lost $75 to them Cons: Dishonest, Misdiagnosed problem, Terrible Customer Service more
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2 for 2, reliable A/C repair company! 8/28/2009

One of our 5 ton A/C units broke down about a month ago and we had West Coast Chief come out to fix it. It was a complicated repair but they know what they’re doing – the unit was fixed in 2 days (required 3 trips). People at West Coast were also very understanding. The unit broke in the middle of a heat wave and they promptly dispatched their technician to fix it, so we didn’t have to wait for days, it was getting pretty close to 100 degrees inside. Now, a month later, another heat wave comes around and our other 5 ton unit takes a dive. West Coast was here in under 3 hours and the unit was back up and running an hour later. Very professional outfit. Would gladly recommend and use again in the future. Semper Fi! Pros: Very professional and knowledgeable. Fair prices. Cons: None more
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2 for 2, reliable A/C repair company! 8/28/2009

One of our 5 ton A/C units broke down about a month ago and we had West Coast Chief come out to fix it. It was a complicated repair but they know what they?re doing ? the unit was fixed in 2 days (required 3 trips). People at West Coast were also very understanding. The unit broke in the middle of a heat wave and they promptly dispatched their technician to fix it, so we didn?t have to wait for days, it was getting pretty close to 100 degrees inside. Pros: Very professional and knowledgeable. Fair prices. Cons: None more
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West Coast Chief Repair are my Heroes!! 8/5/2009

My central air conditioning went on a fritz, I called an air conditioning repair from yellow pages, when technician came out he mentioned that the coil tubing and condenser have to be replaced and it will cost me $1700.00. I was in total shock because that is the last thing I need right now. My neighbor recommended a West Coast chief repair service, said he used them for the past 10 years. West Coast Chief Repair technician came out the SAME DAY!!!!!! and determined that my system only needed a simple service with a freon charge. I paid them total of $357.00 together with other work they performed my air conditioner works like new. Living in the valley if your air conditioner dies you are disparate!!!. Pros: Honest and quick service Cons: None more
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VERY SATISFIED CUSTOMER 8/5/2009

Had air conditioning problem, the service was fast, on time, reasonable. Very satisfied. Pros: Fast and reliable reasonable more
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Smart Repair Guy - Great Refrigerator Repair 8/3/2009

My whirlpool refrigerator was leaking, constantly running and making noise. Food inside the refrigerator portion was not keeping cool. Pros: Tech Knew what he was talking about more
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Smart Repair Guy - Great Refrigerator Repair 8/3/2009

My whirlpool refrigerator was leaking, constantly running and making noise. Food inside the refrigerator portion was not keeping cool. Tech came out - found a tare in the door gasket (rubber seal between the fridge and the door). Had a replacement part in his truck. He replaced the gasket and gave us some tips on how to help keep the fridge cool during hot summers and showed us how to clean the condenser coils which helps with conserving electricity. Can't complain about these guys. Pros: Tech Knew what he was talking about more
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Great Company 8/3/2009

West Coast Chief has performed several repairs in my home and I was very pleased with the service each time. They helps you think of options and ways to get things done with less money, without compromising quality which I found amazing of somebody in this kind of business. The company has been extremely honest, easy to work with and clearly explains the necessary repairs. I plan to continue to use West Coast Chief in the future and I recommend them to anyone. Pros: Professional service Cons: None more
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Great Company 8/3/2009

West Coast Chief has performed several repairs in my home and I was very pleased with the service each time. They helps you think of options and ways to get things done with less money, without compromising quality which I found amazing of somebody in this kind of business. The company has been extremely honest, easy to work with and clearly explains the necessary repairs. I plan to continue to use West Coast Chief in the future and I recommend them to anyone. Pros: Professional service Cons: None more
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Highly professional, ethical, trustworthy company 8/3/2009

Highly professional, ethical, trustworthy company. The first company I hired could not find the problem with the unit but West Coast Chief did. Their technician showed up on time and was able to identify the problem in a timely manner. Their quick response and excellent pricing has benefited us .West Coast Chief has a great staff who conduct themselves with professionalism, attention to detail and great service. I have been using West Coast Chief for the last three years and am completely satisfied with their service. more
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Highly professional, ethical, trustworthy company 8/3/2009

Highly professional, ethical, trustworthy company. The first company I hired could not find the problem with the unit but West Coast Chief did. Their technician showed up on time and was able to identify the problem in a timely manner. Their quick response and excellent pricing has benefited us .West Coast Chief has a great staff who conduct themselves with professionalism, attention to detail and great service. I have been using West Coast Chief for the last three years and am completely satisfied with their service. more
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used refrigerator purchased by West Coast blew out fuse 7/14/2009

i'm open to the possibility of replacing the used refrigerator but i wish they would offer me the option of getting my money back. sure they can charge me for transportation and the visit but at least give an option, right? for now they get a poor rating, but if they give me a better refrigerator and it lasts past a few months, then I'll come back and change it. but for now I'm not happy at all. I had to through out all the food I had, and haven't had a refrigerator in 3 days just trying to figure this out. sb_in_LA Pros: they will replace it with a simular model Cons: i can't get my money back even though it's under warrenty more
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Owner Message

  • Appliance Repair in Los Angeles only at West Coast Chief Repair. We repair all appliances, air conditioning and heating units, washer and dryers and more. We have very experienced repair technicians who have work for years in the appliance repair field. On most orders placed before noon, we offer same day service and we don’t charge extra for evenings, weekends, or holidays. With multiple locations throughout southern California, we are always right around the corner, which means, no travel charge! All of our technicians only install brand new, factory recommended parts.

Additional information
  • Hours: Mon 08:00am-06:00pm, Tue 08:00am-06:00pm, Wed 08:00am-06:00pm, Thu 08:00am-06:00pm, Fri 08:00am-06:00pm, Sat 08:00am-06:00pm
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