West Coast Chief Repair

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355 N Fairfax Ave
Los Angeles, CA 90036

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(800) 810-7813
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Motorcycles

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Automotive

Reviews
( 219 )
( 8 )
( 0 )
( 4 )
( 69 )

Best

they have a to mane new non-experienced technicians. i work with west cost 8 year.couple of technicians are professional. for a/c & heating i call Tiger.really professional,honest...

Worst

i chose them on account of all the good reviews. we had a furnace generator that needed to be cleaned, requiring access from a crawlspace. they missed their 1st service window, an...

prompt 3/24/2011

He was prompt. Got right to the problem, fixed it and charged a fair price. I would use him again more
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RIPOFF the worst don't do it 3/19/2011

Repairman told me with a big smile " you need a new pump and motor". About $400 with the so called discount coupon. My dishwasher was less than two years old. All he did was turn it on. Called the factory and they reccomeded another company. Short story is that they came out today and it was the inlet valve @ $32! West coast wanted $200 now and could not fix it until next week. The factory company had the part and fixed today. Don't waste money or time on these guys. I read the great reviews on them too but my experience is nothing but scam. Don't trust them! more
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RIPOFF the worst don't do it 3/19/2011

Repairman told me with a big smile " you need a new pump and motor". About $400 with the so called discount coupon. My dishwasher was less than two years old. All he did was turn it on. Called the factory and they reccomeded another company. Short story is that they came out today and it was the inlet valve @ $32! West coast wanted $200 now and could not fix it until next week. The factory company had the part and fixed today. Don't waste money or time on these guys. I read the great reviews on them too but my experience is nothing but scam. Don't trust them! more
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did a great job 3/18/2011

I hired them and they did a great job, it's really hard to find quality repairman. I was very impressed with the professionalisms this company has shown me. Thank you more
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did a great job 3/18/2011

I hired them and they did a great job, it's really hard to find quality repairman. I was very impressed with the professionalisms this company has shown me. Thank you more
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did a great job 3/18/2011

I hired them and they did a great job, it's really hard to find quality repairman. I was very impressed with the professionalisms this company has shown me. Thank you more
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handled the situation timely 3/9/2011

As a management company that we are, we always deal with different service professionals. However, the service professional sent by West Coast Chief was polite, friendly and knowledgeable and took care of our tenant in a speedy manner, promptly. He communicated the procedure and worked with moving heavy obstacles without any complaining and handled the situation timely and smoothly. We will continue giving them all our appliance business for the many buildings and houses we are currently managing. Keep up the good work. more
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liked their pricing 3/7/2011

I liked their pricing, courtesy and getting the work done within the set time frame more
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An Amazing Price 2/22/2011

West Coast Chief Repair called me before I even had time to contact them and arranged a timely appointment. They called me the morning of the appointment to let me know the technician would arrive within the next 30 minutes, which he did. The technician was knowledgeable, friendly, polite, and kept me informed of what he was doing at all times. My heater was working within the hour, at an amazing price! I have already recommended them to others and will continue to do so, I couldn't be more pleased with their service! more
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service is prompt 2/16/2011

The service is prompt & they called to let us know the repairman would be over w/in 20 mins. Reasonable prices. They provided an explanation of what was wrong & gave us the old part that was replaced. We would certainly use them again in the future more
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Absolutely horrible 2/1/2011

These guys are the worst. They replaced a thermostat for me, used the wrong type. I called them repeatedly over a period of a month or so. Each time someone said that the technician/the manager/etc. would call me back. No one EVER called back even after maybe eight calls on my part. When they finally called back, they told me that the thermostat was USED now, so they would have to charge me $120 to replace it with the correct one! Too bad I didn't read these reviews first. Yuch. Update: They are members of the Better Business Bureau, and when I filed a complaint (it's easy), they called within a day and fell all over themselves trying to please me. A-holes more
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Absolutely horrible 2/1/2011

These guys are the worst. They replaced a thermostat for me, used the wrong type. I called them repeatedly over a period of a month or so. Each time someone said that the technician/the manager/etc. would call me back. No one EVER called back even after maybe eight calls on my part. When they finally called back, they told me that the thermostat was USED now, so they would have to charge me $120 to replace it with the correct one! Too bad I didn't read these reviews first. Yuch. Update: They are members of the Better Business Bureau, and when I filed a complaint (it's easy), they called within a day and fell all over themselves trying to please me. A-holes more
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perfect customer service 1/26/2011

they called almost immediately upon submitting the request. i appreciate that they obviously wanted my business. the repairman came and fixed my washing machine quickly and only charged me the $35 initial visit fee. he was nice, professional and a good communicator. they gave me a 4 hour window (12pm-4pm) of when they'd show up and said they'd call within 30 minutes of the repairman's arrival. in my experience, most places would call at 3:45pm and the repairman would be a little late. this time, they called at 1:30pm, he was there by 1:45pm and my washer was fixed by 2pm. it was the perfect customer service experience. more
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so great 1/25/2011

my technician, J.D., was so great. I felt very comfortable with him. He found the problem with my swamp cooler and told me he would locate the part and let me know what the cost was and when he would have the part. He was only gone less than five minutes and called me with the information. And the price was very reasonable. more
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working well 1/25/2011

Got my phone call immediately and an appointment was set up. Called and arr'd on schedule, very pleasant and reviewed the whole refrigerator, not just the one area. Glad he did as we learned more about our frig from Vladimir. Also discovered our ice maker was defective from the beginning, only we never realized it. The replacement is working well, no more obnoxious sounds of ice falling into the tray. Thank you! We talked to Samsung and got no sympathy...nor will the booklet ever be rewritten to include things to watch for and get repaired before the warranty runs out. more
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Very good job 1/20/2011

Very good job, and they were willing to drive all the way to my house which is quite far from me. Great job will use again. He did quite a bit of work and went out of his way to fix a 1961 heater. And was able to fix and I didn't have to replace it. more
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Saved me Money 12/23/2010

prompt, dependable....carry many parts on the truck....serviceman alex gave candid, sharp, knowledgable assessments and great recommendations....saved me money by repairing instead of replacing expensive appliances....will only them them in the future... more
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Horrible service, rude workmen, and bad repairs! 12/20/2010

I waited 4 days for a repairmen to come fix my dryer and he was so rude to me. he said he needed to replace the belt but would not tell me why it had broken, He replaced it 3 days later and it made a funny sound- all he would tell me was not to put too much laundry in the dryer! he left my house a mess and had no manners. sure enough, a week, later,t he dryer broke again! 3 days later, same guy comes back and left after 10 minutes without a word- but he explains to my male house guest that he was leaving and what he thinks might be wrong, but then called my landlord and said it would cost $350 to refix it! Even though I made the appointment and paid him myself! Completely sexist behaviour, never explained to me what was wrong, misdiagnosed, overcharged, and I am still waiting for the general manager to appologize and fix the original problem or refund me! more
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Horrible service, rude workmen, and bad repairs! 12/20/2010

I waited 4 days for a repairmen to come fix my dryer and he was so rude to me. he said he needed to replace the belt but would not tell me why it had broken, He replaced it 3 days later and it made a funny sound- all he would tell me was not to put too much laundry in the dryer! he left my house a mess and had no manners. sure enough, a week, later,t he dryer broke again! 3 days later, same guy comes back and left after 10 minutes without a word- but he explains to my male house guest that he was leaving and what he thinks might be wrong, but then called my landlord and said it would cost $350 to refix it! Even though I made the appointment and paid him myself! Completely sexist behaviour, never explained to me what was wrong, misdiagnosed, overcharged, and I am still waiting for the general manager to appologize and fix the original problem or refund me! more
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Very Honest 12/16/2010

I felt they were very honest. Any time a service provider tells me how to do things more cheaply than they can, or when they tell me it'd be smarter not to do certain work, that tells me they're looking out for my best interest, not just a quick buck more
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Owner Message

  • Appliance Repair in Los Angeles only at West Coast Chief Repair. We repair all appliances, air conditioning and heating units, washer and dryers and more. We have very experienced repair technicians who have work for years in the appliance repair field. On most orders placed before noon, we offer same day service and we don’t charge extra for evenings, weekends, or holidays. With multiple locations throughout southern California, we are always right around the corner, which means, no travel charge! All of our technicians only install brand new, factory recommended parts.

Additional information
  • Hours: Mon 08:00am-06:00pm, Tue 08:00am-06:00pm, Wed 08:00am-06:00pm, Thu 08:00am-06:00pm, Fri 08:00am-06:00pm, Sat 08:00am-06:00pm
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