Trek Bicycle Store Coconut Creek

We had an issue with the brakes on our 2010 Elantra and took the car to Coconut Creek Hyundai without an appointment, fully expecting to have to leave it overnight. Neil Gessow, the service adviser arranged for a rental car and we were on our way. The next afternoon, when I hadn't heard anything I called Neil. He told me that a housing around the rear brake cracked and they had to order a part and they'd have to keep the car a second night. No problem. The next morning, I received a call from Neil, telling me that the rear brakes needed to be replaced at a cost of around $350+. I was surprised, since the car only had 28,000 miles on it, but told them to go ahead. No sense in asking to look at the replaced parts, since there's no proof that they actually came from my car. Anyway, I picked up the car, and when I looked at the paperwork, I noticed there was no housing replacement mentioned on the service ticket. Just the brake job. Called Neil after the weekend and asked why there was no housing. He told me he'd be glad to add the replacement part to the invoice, if I wanted. But, he had to find out what part. First red flag. A few minutes later, he called back and told me it was a spring that cracked and that the tech replaced it from his inventory. Hmm.. where was the part that needed to be ordered. Hmm... second red flag. So, I called Mike See (not sure about spelling of his last name) and explained the situation and that I felt I had been taken advantage of and probably got a $367 brake job that I didn't need. Mike promised to talk to the tech and find out what happened. He called back later that day and the tech had told him that there were no parts that needed to be ordered, no housing, no spring needed to be replaced. But that the rear brakes were causing the noise that we were hearing and needed to be replaced. They didn't get to the car until the second day after I dropped it off because they were busy. Neil had decided it would be better to feed me some BS, as opposed to being honest and telling me that they were very busy (anyone could see that) and that it would take a day longer to get to my car. I could have easily accepted that as opposed to the BS I was being fed. I applaud Mike for getting to the truth. But, Neil set the tone for the service department at this dealership, and I suspect that he's not the only one doing this. I don't know if I'm ever going back there, but Mike did do the right thing with his follow up. But if you go there, and Neil Gessow becomes your adviser, either ask for someone else or go to another dealer. more

the knowledge of the employees more

Went in and was taken care of in less than 5 minutes! more

I'm extremely impressed with this dealership, They are very professional, efficient & attentive a customers needs. I have nothing but praises for their superior customer service. more

I have been impressed with this dealership, because they are attentive and really are helpful and want to please. I can't complain. more

I've been with CC Hyundai for over 14 years, and I see deterioration of service - except for sales with Patrick Amoriella (?). I dislike waiting immensely now for service. I did not when I first started with your service. It continues to get get worse each time. I would no longer recommend this business to my friends. more

I had a great service at the dealer. more

Mark was fabulous however, I was told 1 1/2 hours wait time and I was there 3 hours. My only complaint. Everyone was very nice and everything I wanted looked at was fixed. more

Very accommodating and helpful to the customer. Found and fixed things I didn't remember to tell them about, very important to me. My service advisor, Mark Evans , takes the time and goes out of his way to know you and help you. Hats off guys for a job well done. more

Never ever have issues with this business. more

I've always had excellent services for the past two years. more

The friendly and efficient staff made for a good experience. more

I came to drop my car off for a simple oil change. After arriving at the facility I waited by my car to be greeted (as stated in their sign). I had 2 employees walk right past me like I was a ghost and did not even acknowledge that I was there. The third employee while walking somewhere else stated that someone will be with me shortly. The fourth employee finally came and took my car and paperwork. I then went to the waiting area while they serviced my car. Approximately 1 1/2 hours later, I decided to ask what an ETA would be on my vehicle finishing. I observed the employee walk into the back with my paperwork and look around the entire building. He came back up front and then went to the back again. As I watched him walk to the back for a second time I can see them drive my car into the back and park it to get serviced. They haven't even started on my car yet!!! I asked the employee about this and he gives me an attitude, and starts arguing with me saying he told me it would be an hour and a half since I brought it in. First off I have never even talked to this employee before, and second, the time on his sheet was approximately 30 minutes after I dropped the car off. It took him 30 minutes just to enter the car into the system. After another 25 minutes they pulled my car out with the oil change completed. The car was not washed or vacuumed like I originally asked and was on the original paperwork. The employee stated my car was ready and handed me the keys and completed paperwork, didn't explain a thing or even apologize. My wife and I bought two cars from here and used their service center exclusively and were looking to buy another car from here. We will NEVER return to this dealership for any reason!! more

I purchased a Sonata in March 2013. Every step of the selection and purchase process was the best car purchase experience in 50 years. Every service visit since has been quick, courteous and professional. I could not be happier and the product is terrific. more

Had ride service.they Didn't want to plug my tire until i had to talk to a manger which also doesn't want to because it would take to long i was there at 12 and they close at 1 more

well organize and modern more

very friendly staff more

Great Customer Service! more

I had expected my service to be an hour and was Greer promptly more

As on all our previous visits (Two Hyundais) the service was great. more