So what are the odds that the customer service experts at the corporate office understand that having expectations met is not a bad thing? My expectations were met...the staff was friendly, the place was clean, wi-fi worked, coffee was available and the pricing was thoroughly explained. Good job, you met my expectations. And yet, I suspect that the fellow who worked with me will be downgraded because you use this archaic, misunderstood customer service valuation model. I welcome a call by the genius who implemented this tool and let her or him explain to me why it is bad to meet people's expectations, because that's exactly what this location did.
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