Phoenix Carpet Repair And Cleaning

Repairman showed up on time. He went through the rooms and provided an estimate for the work. Once we agreed on the terms he started right in. The work was done fast and efficiently. The only minor problem was that he said he would provide an invoice via email But, I have not received one. I would recommend this company to friends. RESPONSE FROM Phoenix Carpet Repair & Cleaning: Hello Warren, Thanks so much for your feedback. We value our clients taking the time to review our company and work. The invoice was sent to your wife's email address. After calling you and checking with you, she did receive the invoice. Thanks again PCR&C! more

From the time we sent an email, to the time we heard from PHX Carpet Repair and Cleaning, only a matter of minutes had elapsed. The first trip was involved... replacing a 3' x 10' piece of carpet plus stretching the carpet in most rooms of the house. I had them back when I realized I'd missed one small spot. The technician, Rob, was punctual, polite and efficient. I knew the work paid off when our Realtor commented on how great the flooring looked. more

I found Phoenix Carpet Repair through a Google search because I had some ripples in my master bedroom carpet that I wanted repaired. The repairman, Rob, was on time and was very professional as he tackled the job. I'm very pleased with the results and the price was fair. more

Phoenix Carpet Repair did carpet and tile cleaning for our house. We've been a customer for at least two years. We continue with them for the quality and professionalism that they present. Their workers are very easy to communicate with and tell us about their procedures. If you want quality work at a reasonable price contact them! more

Phoenix Carpet Repair was very professional. They were quick to respond to my request for a quote and scheduling an appointment. My carpet looks great!!! I couldn't be happier. They saved me so much money. I would recommend them to anyone! more

Called Robert on Thursday afternoon, and they were here early Friday morning to fix the ripple in our carpet. Rob was very pleasant, worked fast and was out by 10a.m. ! The carpet looks great, and saved us from having to replace our carpet. We highly recommend Phoenix Carpet Repair. more

I have used this company for repair work in the past and now I tried there carpet cleaning and i am happy to say that both times I used them I could not be more happy with both of the services they provided us. more

My wife scheduled an appointment to have a carpet stretched in a room that was going to be painted the next day. We also wanted the carpet fixed so we could use the closet sliding doors properly. we were quoted $150. When the serviceman came he told my wife that we just needed to buy guides for the doors and did nothing else other than stretch the room which was totally empty. He was here for about 40 minutes and said the minimum was $150. That was $225 per hour. Knowing that the painting the room was on a time line, my wife paid the full price for what we felt was for half of a job. I had a room stretched for $75 a couple of years ago. I'll never use this company again and I'll let everyone I know about our poor experience. RESPONSE FROM Phoenix Carpet Repair & Cleaning: Dear Dennis, We are sorry to hear that you were not satisfied with the service you received. We are a family-owned business and we do have 269 5 Star Reviews on our Customer Lobby Review page. We value feedback from all of our customers and are continually working to improve the experience of our clients. I did want to mention that we do not or never have told our clients that we provide or install closet glides. We are Carpet Professionals and we stick to what we know and that's carpet. We did give your wife a price on the Phone when your wife booked the job. Our IICRC Certified technician called a half hour before the appointment time. Our tech was trying to help when he told you were you can by the glides and install them yourself. Before we started the job we gave the price of the carpet stretching. Please contact us directly with any other concerns you have and we would be happy to address them. Sincerely, Robert Atlas Phoenix Carpet Repair and Cleaning more

Carpet repair was done quickly with highly professional results. Estimate for repairs was as quoted and I love the "no trip charge".Will definitely use your company again. more

We called PCR and Jenny was very prompt in returning my call (and I mean within 15 minutes or so). We arranged a date and time for a technician to come out. Unfortunately, I think a technical issue occured and no one came. After calling PCR back, Jenny promptly rescheduled and apologized profusely for the inconvenience and made it right. Rob came to my apartment to repair/stretch the damaged areas of the carpet where my pups decided it would be a great idea to chew up. He did what he could to stretch the carpet but ended up having to make a small replacement. The carpet patch he used matched perfectly and looked flawless! He was very polite and professional. I would definitely recommend this company based on Rob's workmanship and quality. more

I was extremely impressed from start to finish. I requested that they contact me and received a call within a few hours that day. The person that called was extremely polite and knowledgeable. They picked up my carpet within a few days, then returned it to me within a few days. I couldn't believe it. They get an A+++ from me. Thank you Phoenix Carpet Repair and keep up the GREAT job!!! more

Courteous, on-time, professional. more

What a difference! The repair patches are hardly noticeable, the transition from tile to carpet is excellent, and the upstairs carpet is smooth like it should be. The workman was courteous and highly professional. I would highly recommend this company! I can hardly wait to use their carpet cleaning services. more

Efficient, on time, got exactly what I asked for, the price did not change! more

An oil-based wood stain was spilled on the 2-year old carpet and would not come out. I found Phoenix Carpet on Angie's List. I made an appointment for repair and Robert arrived on time. He removed the stained carpet including the pad (necessary as it was an oil-based stain). They brought a piece of replacement padding. The carpet section was replaced with a carpet piece from the closet. The closet carpet was replaced with a similar carpet piece from the truck. Great job! I am more than pleased. I know where the repair is and can find it if I look, but no one else notices the repair. It blends in nicely. I made an appointment to have the carpets cleaned the following week after receiving a better estimate than I had gotten from another company. Once again, Phoenix Carpet arrived on time and did an excellent job with no add on charges(so common with other companies). The carpet cleaning made the previous repair almost invisible. I am quite pleased with their work and will always call them in the future. more

The customer service can't be beat, and the work they did was outstanding. They were also very prompt and professional. What keeps me from giving them a full scores because I thought, for the amount of damage done onto the carpet (not too much damage at all), the pricing was a bit steep. Otherwise, I highly recommend. more

I talked with Jenny at Phoenix Carpet repair and she was able to fit me in last minute to fix some bubbles in our carpet. Rob, the tech, gave me a heads up call that he was on his way and showed up right on time. This guy was awesome. He worked his way around the room like he was working on his own floors. The bubbles are gone and the carpet practically looks new again. I almost wish I had more bubbles for them to fix! Thanks Rob, for your hard work, and thanks to the rest of the crew at Phoenix Carpet Repair! more

Technician was very helpful and professional. He got the job done in no time with no problems. in the same day a few hours after I called I had someone on their way to repair my carpet. Everyone I spoke with was very friendly and knowledgeable. I would recommend these guys to anybody who needs work done. more

From Jenny on the phone and to Rob who came to repair our carpet, amazing customer service, super friendly and super professional! Called to get a quote and not even an hour later they were at our door repairing what our sweet puppy enjoyed chewing up. We look forward to working with you again soon for all our future carpet cleanings!!!! more

I needed to have my carpet stretched and it seemed no one wanted to do it unless the carpet was cleaned also. I called Phoenix Carpet Repair & Cleaning and they responded right away. Rob was prompt, professional and did a thorough and outstanding job! more